Here is a copy of a letter that I have sent to their "executive response" email about a problem that I have...
Well i had a brain tumor surgery i am single and no one does my bills for me! Well this rep named rick called me and told me to refinance i agreed to all the terms was signed for a lower payment than it was null and void. Well i feel threatened by his voice u better make a payment today! Butt i have a letter they mailed me it is due b4 the 4th of february. So for spite i feel to repro this i can't take this harassment with the condition i am in. Also i have everything on tape!
I've been having trouble with a personal loan through CitiFinancial. I took out the loan for aprox...
After losing my job, and then my husband walking out on me, things got a little behind. I continued to look...
In 2002 we refinanced our home through CitiFinancial. In May 2003 we were hit by a tornado and had $39,000...
Never, never take a loan with Citifinancial. I have tried to make payments on their automated system - they give a confirmation no. and accept and then in a week or so I get a call saying I am now delinquent. They are rude, unprofessional and insulting. Trying to take care of my financial obligation I have been insulted, put on hold for in excess of 2 hours - I just wanted to see how long it would go-, and hung up on. I have tried to make payments that have been refused and when I asked about the law regarding this was told they did not care. My credit has been damaged due in large part to THEIR mistakes. Stay away from this company. They are nothing but BAD NEWS to anyone - even honest bill paying customers. Save yourself the trouble of dealing with them!!!!!!!!!!
I had bought one 42 inch plasma TV last Sept '06 and got it financed through Citi Financial, Jamshedpu, India. During the purchase there was a scheme that they will refund last EMI on completion of loan. The last cheque was dated 5th Sept '07 amount Rs. 5278 and subsequently got deducted from my bank account. Thereafter I had visited citifianacial many times to enquire about the refund but invain they could not deliver any positive feedbak. My problem is that I will be leaving country for official work for a year by end of Oct'07. I have been chasing citi financial from 7th Sept'07 onwards but no one is ready to address my grievience. I have all the documented evidence about the purchase and signed evidence by their representative about the scheme.
Pls. help me ASAP.
I fell a month behind on my car payment, because of financial hardship. Citifinancial contacted me because of the lateness. I informed them that the check had been sent in the mail. They were not satisfied with that and I was told that I was lying to them. I was told by the manager (his name was Daniel) that if I didn't give him a payment over the phone that they would come and repo the car. I asked him, the car is only 1 month late and the payment is on the way to you. He said, "don't tell me about your problems, I'm not interested in them." With that, I then canceled the check that I sent out and FEDEX a new check to them. Call Daniel and gave him the FEDEX tracking # and the check # with the amount. He told me that was not good enough and I can be sending him a blank check! He was very rude and ignorant. I have never in my life dealt with such a horrible company! I waited to the FEXEX to be delivered the next day and contacted Daniel. He told me, yes the check was there, but as far as he was concerned he didn't have it because it was not posted to the system and he still was going to take the car! He told me to make a payment over the phone and that would stop the repo! I asked him, how can you repo a car when its only a month late and you have the payment in your office? He told me that he didn't have time for me and that he was done talking to me!
Real nice business Citifinancial! I'm getting ready to trade the car in and never deal with them with anything ever again! They are horrible!!!
CitiFinancial Retail Services www.citifinancialretailservices.com On 6/2/07 I set up automatic payment to...
I purchased a vehicle with financing from a lender who eventually sold my loan to Citifinancial Auto. The original loan was for a 5-year period rather than the typical 3-year period. To keep my finances on track, I use Direct Debit services whenever possible and I made arrangements to have my auto loan paid through Direct Debit. During this time, I moved and provided Citifinancial with my current address, but they continued to send any and all communications to my former address. My forwarding order expired after the first year and I again provided them with my correct address.
In April, I left work and found that my car was not in the parking lot. I called the police and was told that my car had been repossessed. I immediately called Citifinancial to find that "no one could take my call," so I emailed them. Four phone calls and 3 emails later, I still received absolutely no information from Citifinancial Auto.
Finally, the towing company called and asked me to come and get my belongings. Because I was so upset, the employee called Citifinancial Auto (they actually answered her call!) and when I arrived to get my things, she told me that they had repossessed the car due to nonpayment. I received no notice that they had stopped collecting the payments via Direct Debit nor did I give them my permission or agree to that arrangement. No other company with whom I have made Direct Debit arrangements has terminated the arrangement, so I know this is unusual.
I don't think it is a coincidence that all of this happened when I reached the 3-year mark for my loan. Additionally, Citifinancial tried to file a claim for damages through my auto insurance company, saying that the entire front end of the car was destroyed. When I visited the tow yard 3 days after the repossession, the car was completely intact. They still have not filed any paperwork with the DMV to claim ownership of the car and I continue to receive notices from the DMV regarding overdue registration.
So... the $11,000+ that I paid toward owning the vehicle is completely wasted, the repossession is on my credit record, I spent nearly $400 on a rental car, and I had to come up with cash to purchase a used vehicle because I live in an area with next to no public transportation. I believe that Citifinancial Auto deliberately terminated our Direct Debit arrangement without notifying me so that they would not have to honor the nontraditional 5 year loan.
How are they allowed to get away with this and why don't consumers have an option to pursue dishonest businesses without spending thousands of dollars on an attorney? The BBB is great, but there is not a thing they can do if the business refuses to negotiate with them, and in the case of most large corporations, that is exactly what they do. Large businesses know individual consumers can't afford to spend $5,000-20,000 to pursue something like this, so they simply refuse to play ball with the BBB.
Whatever you do, don't do business with Citifinancial Auto!
My daughter purchased a car in may, 2007. This Company provided the financing, however, the dealership did not provide them with a complete address for my daughter.
After a month passed and there was no communication from the financing co. my daughter was concerned. She got in touch with the dealership because she had no contact infor. for Citi Financial Auto. When she finally reached the Co., she was told that they had no apartment number listed in her address. She went to the post office and sent a payment (her first) that same day. Citi Financial Auto Claims to have never received that payment. Three weeks later, I made a payment over the phone, after authorizing the post office to trace the first payment z9 a money order issued by the US Postal service). 10 days later, Citi Financial Auto claims to have not received this 2nd payment either!!! WHAT THE HELL ARE THEY DOING OVER THERE? NO WONDER THEY HAVE SUCH A BAD REPUTATION!!!
In 1997 I purchased a car from a different finance company, and not to long after CitiFinancial bought the company. My payments were 211.34 a month and the loan was only for 6900.00. In 2003 my loan was satisfied and the title to this vehicle was surrendered, and not shortly after the car was sold. I just recently received a letter from a collections agency stating that they are attempting to collect a debt for citifinacial. I called this company back and inquired about what they were saying. Citfinacial states that I owe them over 9,000.00. I told this collections agency that I don’t owe this company any money and I faxed them a copy of the title of the car so that they could see that this automobile loan was satisfied. If you know of anyone that has a class action lawsuit against this company please e-mail me.
This company is a rip off beware...
I sent citifinancial auto a payment for my auto payment back in may 2007. I called to check my payment status and was informed that they did not receive it. It was in the form of a money order. I quickly sent a payment again and put a tracer on the money order. I got the copy of the money order and found that it was cashed by citifinancial and never applied to my account. I faxed them a copy of all information and got a confirmation. I called and they told me they never received it.
This is becoming a growing problem with them. This is the second time they have done this to me. I always send my payments on time and they manage to screw it up.
In 2001 we purchased a car that was originally financed with another company. Citifinancial ended up with the loan. At one point, I sent in 2 payments. Several weeks later I received a letter in the mail stating they were going to repossess my car if I didn't bring my loan current within 10 days. When I called them, they showed no record of the payment. I had sent a Western Union money order. At that point they required 2 MORE payments up and beyond the $900 I had just sent them. I had to contact Western Union for a copy of the money order, which took 30 days. Once I received the proof that I had mailed it to them and they had cashed it, they still denied ever getting it. It took NUMEROUS phone calls and a couple of faxes before it was resolved. No one ever called me back to let me know it had been corrected nor did I ever receive an apology for THEIR error. At one other point in the loan, I was attempting to make a payment arrangement splitting my 2 payments by the end of the same month. Once they pulled up my account information, I was hung up... not once, not twice, but several times. Repeated phone calls requesting to speak with a supervisor got me nothing more than belittling and rude remarks and more hang ups. I never called back. I've since paid off my loan but I would NEVER nor would I suggest anyone else to ever internationally do business with them.
Yesterday (the day the expense was due), we made a payment for my fiancé’s vehicle. The fee itself should have been a little over $700. However, we were informed that there was a late fee of $35. I inquired as to why this was, and the question was never actually answered. At this point, the bill has risen to nearly $740. Next, I am told that there is a $14.95 processing fee since they utilize Western Union for ONLINE payments. Bear in mind that I am paying over the phone. I have about $750 in this particular account, and explain that if I am required to pay the ridiculous $15 processing fee, then I will happily send in the payment via next-day mail (it's already late, apparently, so what difference does it make?)!! The service representative I was speaking with ASSURED me that the $14.95 fee would be waived (so as not to put me into overdraft), and gave me a confirmation number.
Today, however, the full $753 was drafted from my account, which put me into overdraft causing me to incur an ADDITIONAL $35 fee from my bank. I called to inquire as to why this was, and complain if necessary, and the "boss" at Citifinancial stated that there is NO WAY his representative would have told me that because they have no way of waiving that particular fee. He flat out told ME THAT I LIED to him. He refused to do anything to rectify the situation because it was some kind of fault of mine.
Ultimately: Citifinancial UNLAWFULLY withdrew money from my bank account that I DID NOT authorize. I am absolutely livid because of that, but the fact that they will not own up to--or even reimburse me for their ERROR is what really upsets me. If I have any say in this, no one I know will EVER do any business with this company again.
We purchased a car in 2001 with financing from a local lender. During the course of the loan, the loan wa...
Hello, I have Personal Loan from Citi financial and I have to close my Loan from last three day i am trying...
I am upset because they do not have a website to check the balance on your account. They also have very high...
Citifinancial (Westgate Plaza, Westfield, MA) is a lender who used deceptive practices with me on my mortgage. They sneakily switched my mortgage rate from fixed to adjustable!, and did away with my 'Agreed Rate Reduction Rider'.
I took out a mortgage with Citi financial in April, 2004. It was for a FIXED INTEREST RATE, also there was to be a Rate REDUCTION after two years of good payments.
In October, 2004, I asked to increase the Mortgage AMOUNT by five thousand dollars, KEEPING the SAME TERMS.
Shelly, from Citifinancial said she would do that, and that eveything would REMAIN The SAME! Well, She switched my rate from FIXED to Adjustable, and got rid of the rate reduction all together. I did not notice the changes as I signed for the new amount (I fooolishly took her word). Now, two years later, Instead of my interest rate going down as origionally promised, it will go way up costing me thousands of extra dollars over the 30 year loan. I think this is deceiptful business practice.