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CB Banks Citibank Complaints #42-61
Citibank

Citibank review: Fraudulent best buy credit card opened in my name.

D
Author of the review
12:49 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

This is concerning a fraudulent Best buy account opened in my name back in December 27,2018, partial account number 426937*. I have explain this to fraud department over 100 times, but to no avail, they get very belligerent and think that you are lying to them about a fraudulent account. I've wrote CEO Jane F, and she passed it over to someone else, who STILL didn't do their job!

And then later on, they put this account in my bankruptcy, which I never included them in my bankruptcy, it was only for medical bills only.

I've asked them several times to send me the original application with my personal information on it, what was purchase, what was the method of payment, what phone number was used to activate the account.

And I also found out that the address they had on file which was 6000 Hollister St # 2004 Houston, Texas 77040, I never lived there.

So I went to that location and asked the leasing manger if they ever had a application in my name, and they told me no.

And then Citibank (Best Buy) lied and said that they mailed me a replacement card to my address at 6706 Wagonwheel Lane # 14 Houston, Texas 77088, which to date, I still have not seen no card.

So I'm going to file a complaint with the Attorney general and the Federal Trade commission. I'm sick of dealing with this company.

They are all about lies!

Desired outcome: This account needs to be removed from my credit report, and I need a letter stating that it has been removed.

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