ComplaintsBoard Banks Citibank Can't get alerts or login codes due to invalid email and phone

Citibank review: Can't get alerts or login codes due to invalid email and phone

Raymond01 of Middletown, US

Feb 22, 2021 3:23 pm UTC

Two current problems with my Citibank account.

1. The email that has been on my account for years now says that it is invalid. Contacted customer service twice, they said that have notified the proper department. Still has not been fixed. Not receiving alerts, but am receiving marketing email from you.

2. My mobile phone number (the primary one) customer service says can not be used to send text messages for 'account validation'. This is the step after you login where they send you a text with a code that you have to enter to complete the login. I can receive text on that number. I currently receive text alerts from you at that number.

Desired outcome: Change the status of my email to be valid so I can receive alerts and information for my account via email. Change the status of my primary mobile phone number so it can be used to send me a text message for the 'account validation' process

0 comments

Add a comment

Citibank - incorrect reporting to credit bureaus 12

Citibank - citibank 87

Citibank - Closed my account 94

Resolved

Citibank - enquiry 63

Citibank - dishonest business practises 32

Resolved

Citibank - Unacceptable behavior and business practice

Citibank - Approved loan, cash not received 1

Citibank - Best buy credit card account

Citibank - Credit card 1

Citibank - scam artists 1

Resolved

View all Citibank reviews and complaints

Citibank Contacts

Citibank phone numbers

+1 (800) 285-3000

Click up if you have successfully reached Citibank by calling +1 (800) 285-3000 phone number 12 12 users reported that they have successfully reached Citibank by calling +1 (800) 285-3000 phone number Click down if you have unsuccessfully reached Citibank by calling +1 (800) 285-3000 phone number 13 13 users reported that they have UNsuccessfully reached Citibank by calling +1 (800) 285-3000 phone number

USA

+52 55 2262 3911

Click up if you have successfully reached Citibank by calling +52 55 2262 3911 phone number 5 5 users reported that they have successfully reached Citibank by calling +52 55 2262 3911 phone number Click down if you have unsuccessfully reached Citibank by calling +52 55 2262 3911 phone number 4 4 users reported that they have UNsuccessfully reached Citibank by calling +52 55 2262 3911 phone number

11%
Confidence score

Mexico

+1 (416) 947-5500

Click up if you have successfully reached Citibank by calling +1 (416) 947-5500 phone number 0 0 users reported that they have successfully reached Citibank by calling +1 (416) 947-5500 phone number Click down if you have unsuccessfully reached Citibank by calling +1 (416) 947-5500 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +1 (416) 947-5500 phone number

Canada

+54 11 4329 1772

Click up if you have successfully reached Citibank by calling +54 11 4329 1772 phone number 1 1 users reported that they have successfully reached Citibank by calling +54 11 4329 1772 phone number Click down if you have unsuccessfully reached Citibank by calling +54 11 4329 1772 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +54 11 4329 1772 phone number

100%
Confidence score

Argentina

+55 11 4009 3818

Click up if you have successfully reached Citibank by calling +55 11 4009 3818 phone number 1 1 users reported that they have successfully reached Citibank by calling +55 11 4009 3818 phone number Click down if you have unsuccessfully reached Citibank by calling +55 11 4009 3818 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +55 11 4009 3818 phone number

100%
Confidence score

Brazil

+55 11 2109 2484

Click up if you have successfully reached Citibank by calling +55 11 2109 2484 phone number 1 1 users reported that they have successfully reached Citibank by calling +55 11 2109 2484 phone number Click down if you have unsuccessfully reached Citibank by calling +55 11 2109 2484 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +55 11 2109 2484 phone number

100%
Confidence score

Brazil

+55 11 4009 3000

Click up if you have successfully reached Citibank by calling +55 11 4009 3000 phone number 1 1 users reported that they have successfully reached Citibank by calling +55 11 4009 3000 phone number Click down if you have unsuccessfully reached Citibank by calling +55 11 4009 3000 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +55 11 4009 3000 phone number

100%
Confidence score

Brazil

+57 1485 4000

Click up if you have successfully reached Citibank by calling +57 1485 4000 phone number 1 1 users reported that they have successfully reached Citibank by calling +57 1485 4000 phone number Click down if you have unsuccessfully reached Citibank by calling +57 1485 4000 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +57 1485 4000 phone number

100%
Confidence score

Colombia

+593 2393 9043

Click up if you have successfully reached Citibank by calling +593 2393 9043 phone number 1 1 users reported that they have successfully reached Citibank by calling +593 2393 9043 phone number Click down if you have unsuccessfully reached Citibank by calling +593 2393 9043 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +593 2393 9043 phone number

100%
Confidence score

Ecuador

+595 216 202 400

Click up if you have successfully reached Citibank by calling +595 216 202 400 phone number 1 1 users reported that they have successfully reached Citibank by calling +595 216 202 400 phone number Click down if you have unsuccessfully reached Citibank by calling +595 216 202 400 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +595 216 202 400 phone number

100%
Confidence score

Paraguay

+51 1221 7000

Click up if you have successfully reached Citibank by calling +51 1221 7000 phone number 1 1 users reported that they have successfully reached Citibank by calling +51 1221 7000 phone number Click down if you have unsuccessfully reached Citibank by calling +51 1221 7000 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +51 1221 7000 phone number

100%
Confidence score

Peru

+51 1215 2080

Click up if you have successfully reached Citibank by calling +51 1215 2080 phone number 1 1 users reported that they have successfully reached Citibank by calling +51 1215 2080 phone number Click down if you have unsuccessfully reached Citibank by calling +51 1215 2080 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +51 1215 2080 phone number

100%
Confidence score

Peru

+51 1215 2216

Click up if you have successfully reached Citibank by calling +51 1215 2216 phone number 2 2 users reported that they have successfully reached Citibank by calling +51 1215 2216 phone number Click down if you have unsuccessfully reached Citibank by calling +51 1215 2216 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +51 1215 2216 phone number

100%
Confidence score

Peru

+598 2198 7113

Click up if you have successfully reached Citibank by calling +598 2198 7113 phone number 1 1 users reported that they have successfully reached Citibank by calling +598 2198 7113 phone number Click down if you have unsuccessfully reached Citibank by calling +598 2198 7113 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +598 2198 7113 phone number

100%
Confidence score

Urugay

+58 212 705 2039

Click up if you have successfully reached Citibank by calling +58 212 705 2039 phone number 1 1 users reported that they have successfully reached Citibank by calling +58 212 705 2039 phone number Click down if you have unsuccessfully reached Citibank by calling +58 212 705 2039 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +58 212 705 2039 phone number

100%
Confidence score

Venezuela

+58 212 705 2614

Click up if you have successfully reached Citibank by calling +58 212 705 2614 phone number 1 1 users reported that they have successfully reached Citibank by calling +58 212 705 2614 phone number Click down if you have unsuccessfully reached Citibank by calling +58 212 705 2614 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +58 212 705 2614 phone number

100%
Confidence score

Venezuela

More phone numbers

Citibank emails

info@citi.com

100%
Confidence score: 100%

Support

Citibank address

Citi, 388 Greenwich Street, New York, 10013, United States

Citibank social media
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 12, 2026
View all Citibank contacts