Citibank

I have tried Seven (7) time with phone representatives to close this account, instead they have replaced it with a lower category card. I tore them up along with the original cards. First try was 12/20/19 to today, 4/20/20. They have continued to bill me for the annual fee from 12/19/19, so far with the late payment charges and interest charges, $160.83.
Complete lack of customer service, tone deaf, intimidating, would you believe late and interest charges of over $60 on an annual fee, this is a first for me,
totally unacceptable.