Citibank

I phoned my branch and asked whether they provided free notary services for customers. The gentleman on the phone said, "Yes, we do. Would you like to make an appointment?" I told him that I had five pages to be notarized.

We agreed on a time and date, and I showed up at the branch. The woman who was going be my notary looked at my documents and said, "Oh, we don't notarize documents like this." (In this case, my two stepdaughters are relinquishing their shares of an inherited out-of-state property to me from their deceased father, so that I would own 100%.)

She said, "There is a UPS store across the street, and they'll notarize your papers for $15 each."

Two questions: (1) Did she tell me the truth? (2) If so, why didn't the gentleman on the phone originally ask me what type of documents they were? I am very disappointed in your customer service. If I can find another bank that will help me, I am moving my $25, 000 from your bank to theirs.
Linda Hulst
Acct # [protected]