Cinemark Theatresbetter buy dvd!

J
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Verified customer
Review updated:

In regards to Cinemark Tinseltown 17:

My theatre experience is one that will never make a repeat at this location ever again. That said, I begin the tale of the old bag who essentially called me a criminal and a liar.

After handing her my credit card, I was asked for my driver's license. Now, before I go any further, I would just like to state that I find this practice by a company like Cinemark to be damned offensive. When I am told this is "company policy," I know I am being lied to thus also being called a ### if I were to actually believe it. I've had many friends who have within the last few months worked for the company, who have all said that they were never presented a policy of this nature in training or mid-employment.

Promptly within being asked for it, I took my card back and walked to the machine that distributes tickets without the hassle of a person. The machine didn't even work. When I walked up to the counter to tell them that their machine was malfunctioning, I was told I had to be "persistant." They did nothing to provide any customer service with the issue.

After being told that I was wrong for what I know about my credit card policy, after being told that when a credit card is stolen I'm responsible for every purchase on it (c'mon, yeah right!), I walked out. No movie is worth the aggravation that I had to deal with through this woman.

When I got angry and said, "I'm being carded to use my credit card. I don't understand your policy when I could just as easily walk to that machine or buy them from the internet," I was told I wasn't being "carded," that she was asking for my identification. So, not only was I dealing with an idiot for a manager, but I was also being hosted by someone who told me I was wrong several instances where I was, in fact, correct.

I asked her when the policy had gone into effect because I had been there several times in the last few months, I had even been there buying tickets from her without this "company policy." Her response was, "Since we accepted credit cards..." She flat out LIED to me.

I will absolutely never return to this theatre again. Buying a DVD is cheaper anyhow.

Responses

  • Ca
    Callon Dec 25, 2006
    This comment was posted by
    a verified customer
    Verified customer

    The manager did not lie to you. Your experience may have been less than pleasant, but it is Cinemark policy to require identification for credit card purchases in-house. If you were not asked for ID before, then the employees that let you through were not doing what they were supposed to. I fail to see how providing ID is that much of an inconvenience.

    0 Votes
  • Di
    dingus magillicutty Jan 04, 2007

    Agree with the above poster, even if they took it too personally. I am pretty sure I know which employee the poster is talking about. I am a frequent customer and have seen her harassing customers on a repeated basis. From what I can tell she is the kind of person who follows 'company policy' to the letter and if it is different at all she does not have the sense to think for herself on a situation by situation basis.

    1 Votes
  • Am
    Amanda Currie Feb 27, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Yeah, I also believe that it's not that difficult to just show them ID when they ask for it. It's what, an extra three seconds?

    1 Votes
  • Yo
    YouAreWrongSir Feb 28, 2014

    Why not show ID? Many establishments ask for identification when dealing with credit card transactions...DERP

    0 Votes
  • Se
    seylea Mar 16, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Whoops. I'd only ask if the credit card said "see ID" or if they were purchasing gift cards. Sometimes people wouldn't have their ID on them when the card requested it so I'd tell them "I'm sorry. I have to protect the person who wrote 'see ID' on this card" and wouldn't back down.

    0 Votes
  • Ca
    Carlos Alberto perez Aug 15, 2018

    6/9/2018...

    Every Time i go to the teather i look at the refrigerator and there are no diet cokes only the regular kind

    0 Votes
  • Mi
    Mickicm85 Aug 16, 2018

    So I bought a 20 oz beer for 8$ . I work in restaurant industry and know what 20oz looks like. They didn't fill my cup all the way and assured me it was a 20oz cup when I questioned it. I took my cup home to double check and it only held 12oz to the red line that they assured me was 20. False advertisement. Lying to consumers. Not cool at all.

    Comments

    0 Votes
  • Ly
    LynnL Aug 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    The synopsis for the movie Blockers did not adequately describe the movie's numerous nudity scenes. My fault that I did not check out other places to find more detail about the movie, but at the same time, Cinemark should have let viewers know about the nude, sex scenes in the movie.

    0 Votes
  • Ri
    risafernandez Aug 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    These God Dann girls are non stop talking

    Please remove these girls in the room

    Rampage movie starts at 8 20pm

    Row h 10 and 9

    0 Votes
  • Pj
    pjbece Sep 10, 2018
    This comment was posted by
    a verified customer
    Verified customer

    On approx 09/09/17/ my teen daughter was robbed and brutally assaulted in line at Century theater 16 in San Leandro CA . The cameras were non working and no security was involved. I will be seeking legal action against the theater and city of san leandro. I asked for general manager to contact me however to no avail. This is my complaint.

    0 Votes
  • Va
    Vamshi Rudra Oct 22, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I visited cinemark to watch movie. Website was showing $14 but where as theatre counter was charging $15. I had shown the ticket price visible on cinemark app but they were still charging $15. I have used Costco coupon to purchase 3 tickets at the counter. Overall I had to pay extra and disappointed with cinemark which I didn't expect .

    0 Votes
  • An
    Anonymous0808 Oct 23, 2018

    Full of management and employees who bully you and the customers. I was a precious employee who was constantly harassed and I still hear about current employees getting made fun of or harassed! None of them even know proper hygiene and they do not respect their customers at all. Pathetic movie theater.

    0 Votes
  • Te
    Terry Dexter Feb 12, 2019
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    Verified customer

    When I exited I was supposed to get a dragonball trading card and or a flyer with Gogeta blue. I recieved NOTHING! If you could deliver both to me I'd be grateful.

    Comments

    0 Votes
  • 10
    1070paco Apr 15, 2019

    Mr. Wheeler treats his employees and customers like garbage. Was yelling at my son for asking for a cup of water for his health problems. Yelled at employees for giving out a small glass of ice water. Yelled at other managers for helping out the employees. Never helped employees with anything they needed.

    0 Votes
  • Ia
    Iaolis Sep 08, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I have never been treated so rudely, I had $80 stolen from my account and Christopher from Plano TX gave me a terrible attitude, the girl I spoke to before was worse, made me stay on hold forever hoping I would hang up... Literally the worst customer service ever...

    0 Votes

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