Cinemarkwithout warning!

This review was posted by
a verified customer
Verified customer

I went to Cinemark to watch a movie with my wife and 2 young children.
Jamel 3, and Jerrell 2... We got 4 tickets to got see Qurantine...
Purchased 2 large slurpies and walked our children to our seats..
My wife and i have trained and tought our children well, and how to
respect adults and they are well mannerd.. 15 minutes into our movie
my wife and i were asked to leave the movie by a cinemark employee.
He told us that some one was crying said our kidds were making to mutch noise..witch was completley untrue... come to find out the woman who made the complaint was crying good enough to convince the manager of the cinemark to refund our slurpies, give us tickets to the next movie, and
refund us for Qurantine movie.. Furthermore, my wife was 9 mounths
pregnant and readdy to pop, she was highly iiratated that we had to leave
without warnning!!! Not to mention that we had just enough gas to go to
the movies and back home one time, Its our anniversary today!! so..
we saw aprox 18 min of Qurantine and we got some tickets we will most likley never use being that my wife and i bolth work tihgt sceduals!!
"F" CineMark, Sincerely Jerel Butler..

P.S. I will Have my Picket Sighn... Lol.


  • Se
    seylea Mar 31, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I'm guessing that even though the op says his children are "well mannered" that they were in fact making too much noise and bothering the other patrons. They were too young for that movie, probably scared, I'm sure they got fussy. The op doesn't actually say their children were behaving at this time, just that they got no warning. I would have asked them to leave as well with full refunds or the option to switch to a more age appropriate movie. If it was after 6 they shouldn't have even be allowed in that movie. The theater staff have a duty to make sure ALL patrons are having a good movie going experience, not just cater to one family who made a questionable movie choice.

    0 Votes
  • Se
    seylea Mar 16, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I was a manager at Cinemark and I have to say when someone made a complaint about a child being too noisy we would go in and investigate the noise level of ALL the patrons in that auditorium. If the child was no more noisy than any of the adults who should know better I wouldn't bug them. If the child WAS noisy we would talk to the parents and ask them to quiet the children down. If the problem persisted (and I would walk in periodically and do checks) THEN they would be asked to leave with full refunds. I only ever had to do this once when the mother said that she couldn't and shouldn't have to control her 2 year old because he was 2.

    0 Votes
  • ArcyTheArcanine Aug 23, 2010

    Sorry, I hit the wrong button. I agree with this complaint against cinefraud

    -1 Votes
  • ArcyTheArcanine Aug 23, 2010

    Cinefart is the worst theater ever. Yeah some say costumer service is their no.1 goal: Bullsh!t.
    First their CEO uses his dollars to regulate how people get married, as if that is any of his business.
    Next they take our benefits at our Egyptian 24 theater, including our food discount; and ontop of that they
    lower our pay. They blame it on some bullsh!t like getting a new server, yet they can buy 12 HD TVs and waste those on the menu. Then their managers are a*holes and [censor]ed; kept telling me to cook the hot dogs despite the fact that I had a long [censor] line to serve, I guess he never figured to get someone from concessions to do it. They are such vultures and cheapskates that they even took the benefit from us that allowed us to use courtesy cups and popcorn, and raised the prices on the motherF--king employee vending machine! These vultures rob everything and leave nothing but chains.

    0 Votes
  • Ha
    hal77079 Mar 22, 2009

    Cinemark theatres did not care about persons with disabilities who go to watch their movies. The ticket office and entryway is on the second floor. Normally, there is both an elevator and a escalator almost nest to the ticket office so persons with canes or in wheelchairs could attend their theatres. tonight, the elevator was not in operation - and no warning notice that it was out of commission. Also, only the up escalator was in operation - so that once up the persons with disabilities had no way to get down. There was no one from management in clear sight. As I painfully hobbled down the two flights of stairs, I saw several elderly ladies, also handicapped, struggling to leave the theatre via the stairs. We will pursue this complaint with the authorities. Cinemark has been sued by the US Government as not being a good faith provider for americans with disabilities.

    0 Votes
  • Jo
    JosephCruz Mar 21, 2009

    All of you just ### your way to sound smart. Cinemark is in fact a highly pleasurable theater. Customer service is the number goal, and it is well served. There are those crappy customers who shouldn't go to the movies if they are in a CRAPPY mood, but go anyway. You shouldn't feed your children negative images such as quarantine at an age so young. There's a reason why it is rated R. And out of gas?! That is in no way Cinemarks problem. ANDDD! if you and your wife have such tight schedules, then wouldn't you have a good enough paycheck to pay for gas. not on SLURPEES. AMC might be a high theature than cinemark, but that doesn't mean cinemark sucks. Being an employee for a cinemark theater i know this. We are always trying to find ways to improve the quality of our work and customers SAT.

    Plus they gave you all that free stuff to teach you a lesson. Leave the damn kids at home and see it with your wife. Don't mess up the children up like that, seriously. MOVE ON!

    2 Votes
  • Mi
    misahnov Mar 20, 2009

    I have been in the Movie theater business for about 2 years, 1st year at AMC and the 2nd year at CineMark, and I will tell you this AMC is #1 in Movie Theater business for a reason. The most important thing in this business is Customer Service, AMC has it and CineMark doesn't. And it doesn't matter what your parenting skills are, AMC trains their staff on how to investigate situations and always try to be fair. So next time try to choose an AMC over CineMark, if you can.

    -2 Votes
  • Ne
    NEVER Feb 16, 2009

    Get a babysitter next time. Rated R movies ar for ADULTS...NOT small children. You are a horrible parent for taking them to a movie deemed inappropriate for them to see. Next time, get a babysitter. Or better yet, go to a g rated movie.

    1 Votes
  • Ha
    HannahMontana Feb 15, 2009

    You know what is more screwed up? That you took a FOUR year old to see that film, quite frankly you should have left and taken the children home, no matter how well behaved they are. Go see a movie like that with you and your wife, not your young children.

    0 Votes
  • Sa
    Sarah Conner Nov 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Thats Screwed up!

    0 Votes

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