- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Refund
Show cancelled
Theater refunded Patrons & Ticketmaster
Ticketmaster refunded BigStub
Theater remodeling with new seating plan for new tickets for a new show
BigStub refuses to refund my money.
Claim show is rescheduled
Claim I can use my tickets
Ticketmaster and the theater verified to BigStub that show cancelled, tickets cancelled, tickets worthless for new show in renovated theater with revised seating plan
BigStub still refuses to refund my money.
Filed complaint with Better Business Bureau, State Attorney General’s Office
Never use this incompetent, dishonest company
They have my money and I have worthless tickets
Desired outcome: Full Refund
tickets never delivered
I ordered 2 show tickets. They claimed I received a link, which I never did. They refused to resend it and blamed me. They them blackmailed me holding my service fee refund ($65 of the $320 spent) until I agreed to not give them a bad review. Their threats to me were like no company I have dealt with or have even have heard of. Their service was piss poor and treatment of me subhuman. Please no one ever use these hacks again.
they robbed me
Lol. I expected behavior like this.
They never sent my tickets and I missed the event (no matter how hard I tried to contact them, all of my emails were left ignored).
Now I want my money back, and it's obvious. But this logical chain "my money for your tickets" doesn't work for them.
I wrote to all of the emails I could only find on their website, called all the numbers, but everything is useless.
Guys, I was robbed, probably, which is very sad...
Is BigStub legit?
BigStub earns 91% level of Trustworthiness
Perfect Trust Endorsement: BigStub achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for BigStub. The company provides a physical address, 3 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
BigStub has registered the domain name for bigstub.com for more than one year, which may indicate stability and longevity.
Bigstub.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Bigstub.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Bigstub.com you are considering visiting, which is associated with BigStub, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for BigStub have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
BigStub website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While BigStub has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- BigStub protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
No thanks BigStub!
I have purchased three tickets to a basketball game from www.bigstub.com website. When I received my tickets I saw that there was a mistake - date was incorrect. I contacted BigStub customer service and they said they need some time to resolve my issue. One week later they said that they were not able to help me and offered me a refund. I refused and said that I need only my tickets. Their rep asked me to wait and put me oh hold, about 20 minutes later he came back to me and said that there were no tickets left so they couldn't just change the date.
Several days later they refunded my money. Because of these guys me and my friends missed the game! No thanks BigStub!
Agent stole my money
Don't buy any tickets from BigStub. I purchased three concert tickets from them and they charged my credit card. Several days later their agent called and said there was a mistake in their system and there were no tickets left. He promised they'll give me a full refund. He also said he could look for tickets for me on other sites. I was afraid of not being able to find any tickets myself, so I answered „Yes, that would be great. Thank you”. The next day he called again and told that it was a success. He got some tickets for me. I thought he was a nice person and I was very grateful. But then I noticed they charged my card for over $1000! I contacted that person and asked why my new tickets are so expensive. He told he purchased three tickets for $200 each. And he took additional $400 for his service! How is that even possible? I am so angry and disappointed! I don't know how, but I need to get $400 back!
I didn't get the tickets, and maybe the seller hasn't sent them
Don’t purchase tickets from the company www.bigstub.com. I have ordered tickets for the concert, but the rep didn’t provide details of my purchase. I have no clue if he sent them or not. I of course tried to contact the rep, but it was possible only to send the message, and he didn’t reply to them. I don’t know what measures to take now. Maybe anyone knows what to do.
http://www.bigstub.com/help.aspx
I can't get my money back
I was buying from Bigstub. I put $2000 for a plane ticket to fly down to get the truck and can’t get the truck or my money back. I also can’t get ahold of the sales man. I need a kind of advice as soon as possible.
Overview of BigStub complaint handling
-
BigStub contacts
-
BigStub phone numbers+1 (888) 292-8495+1 (888) 292-8495Click up if you have successfully reached BigStub by calling +1 (888) 292-8495 phone number 0 0 users reported that they have successfully reached BigStub by calling +1 (888) 292-8495 phone number Click up if you have UNsuccessfully reached BigStub by calling +1 (888) 292-8495 phone number 0 0 users reported that they have UNsuccessfully reached BigStub by calling +1 (888) 292-8495 phone number+1 (888) 636-1336+1 (888) 636-1336Click up if you have successfully reached BigStub by calling +1 (888) 636-1336 phone number 0 0 users reported that they have successfully reached BigStub by calling +1 (888) 636-1336 phone number Click up if you have UNsuccessfully reached BigStub by calling +1 (888) 636-1336 phone number 0 0 users reported that they have UNsuccessfully reached BigStub by calling +1 (888) 636-1336 phone number+1 (805) 715-3774+1 (805) 715-3774Click up if you have successfully reached BigStub by calling +1 (805) 715-3774 phone number 0 0 users reported that they have successfully reached BigStub by calling +1 (805) 715-3774 phone number Click up if you have UNsuccessfully reached BigStub by calling +1 (805) 715-3774 phone number 0 0 users reported that they have UNsuccessfully reached BigStub by calling +1 (805) 715-3774 phone number
-
BigStub emailscustomersupport@bigstub.com100%Confidence score: 100%Support
-
BigStub address1336 N Moorpark Rd., Ste. 336, Thousand Oaks, California, 91360, United States
-
BigStub social media
Recent comments about BigStub company
I didn't get the tickets, and maybe the seller hasn't sent themOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.