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BigStub Customer Service Phone, Email, Contacts

BigStub
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1.0 7 Complaints
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BigStub Complaints 7

ComplaintsBoard
D
2:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BigStub Refund

Show cancelled

Theater refunded Patrons & Ticketmaster

Ticketmaster refunded BigStub

Theater remodeling with new seating plan for new tickets for a new show

BigStub refuses to refund my money.

Claim show is rescheduled

Claim I can use my tickets

Ticketmaster and the theater verified to BigStub that show cancelled, tickets cancelled, tickets worthless for new show in renovated theater with revised seating plan

BigStub still refuses to refund my money.

Filed complaint with Better Business Bureau, State Attorney General’s Office

Never use this incompetent, dishonest company

They have my money and I have worthless tickets

Desired outcome: Full Refund

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K
10:09 pm EDT

BigStub tickets never delivered

I ordered 2 show tickets. They claimed I received a link, which I never did. They refused to resend it and blamed me. They them blackmailed me holding my service fee refund ($65 of the $320 spent) until I agreed to not give them a bad review. Their threats to me were like no company I have dealt with or have even have heard of. Their service was piss poor and treatment of me subhuman. Please no one ever use these hacks again.

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C
3:21 am EST

BigStub they robbed me

Lol. I expected behavior like this.
They never sent my tickets and I missed the event (no matter how hard I tried to contact them, all of my emails were left ignored).
Now I want my money back, and it's obvious. But this logical chain "my money for your tickets" doesn't work for them.
I wrote to all of the emails I could only find on their website, called all the numbers, but everything is useless.
Guys, I was robbed, probably, which is very sad...

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Is BigStub Legit?

BigStub earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds BigStub to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, BigStub is known for their high standards and safety. If you're thinking about dealing with BigStub, it's wise to check how they handle complaints.

We found clear and detailed contact information for BigStub. The company provides a physical address, 3 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

BigStub has registered the domain name for bigstub.com for more than one year, which may indicate stability and longevity.

Bigstub.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bigstub.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Bigstub.com you are considering visiting, which is associated with BigStub, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for BigStub have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

BigStub website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While BigStub has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • BigStub protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
D
2:23 am EDT

BigStub No thanks BigStub!

I have purchased three tickets to a basketball game from www.bigstub.com website. When I received my tickets I saw that there was a mistake - date was incorrect. I contacted BigStub customer service and they said they need some time to resolve my issue. One week later they said that they were not able to help me and offered me a refund. I refused and said that I need only my tickets. Their rep asked me to wait and put me oh hold, about 20 minutes later he came back to me and said that there were no tickets left so they couldn't just change the date.
Several days later they refunded my money. Because of these guys me and my friends missed the game! No thanks BigStub!

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B
9:40 am EST

BigStub Agent stole my money

Don't buy any tickets from BigStub. I purchased three concert tickets from them and they charged my credit card. Several days later their agent called and said there was a mistake in their system and there were no tickets left. He promised they'll give me a full refund. He also said he could look for tickets for me on other sites. I was afraid of not being able to find any tickets myself, so I answered „Yes, that would be great. Thank you”. The next day he called again and told that it was a success. He got some tickets for me. I thought he was a nice person and I was very grateful. But then I noticed they charged my card for over $1000! I contacted that person and asked why my new tickets are so expensive. He told he purchased three tickets for $200 each. And he took additional $400 for his service! How is that even possible? I am so angry and disappointed! I don't know how, but I need to get $400 back!

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R
4:14 pm EDT

BigStub I didn't get the tickets, and maybe the seller hasn't sent them

Don’t purchase tickets from the company www.bigstub.com. I have ordered tickets for the concert, but the rep didn’t provide details of my purchase. I have no clue if he sent them or not. I of course tried to contact the rep, but it was possible only to send the message, and he didn’t reply to them. I don’t know what measures to take now. Maybe anyone knows what to do.

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J
J
John Needham
US
Sep 28, 2015 12:03 pm EDT

http://www.bigstub.com/help.aspx

ComplaintsBoard
H
11:36 am EDT

BigStub I can't get my money back

I was buying from Bigstub. I put $2000 for a plane ticket to fly down to get the truck and can’t get the truck or my money back. I also can’t get ahold of the sales man. I need a kind of advice as soon as possible.

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BigStub Reviews 0

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Overview of BigStub complaint handling

BigStub reviews first appeared on Complaints Board on Mar 28, 2013. The latest review Refund was posted on Aug 3, 2022. BigStub has an average consumer rating of 1 stars from 7 reviews. BigStub has resolved 0 complaints.
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  1. BigStub Contacts

  2. BigStub phone numbers
    +1 (888) 292-8495
    +1 (888) 292-8495
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    +1 (888) 636-1336
    +1 (888) 636-1336
    Click up if you have successfully reached BigStub by calling +1 (888) 636-1336 phone number 0 0 users reported that they have successfully reached BigStub by calling +1 (888) 636-1336 phone number Click down if you have unsuccessfully reached BigStub by calling +1 (888) 636-1336 phone number 0 0 users reported that they have UNsuccessfully reached BigStub by calling +1 (888) 636-1336 phone number
    +1 (805) 715-3774
    +1 (805) 715-3774
    Click up if you have successfully reached BigStub by calling +1 (805) 715-3774 phone number 0 0 users reported that they have successfully reached BigStub by calling +1 (805) 715-3774 phone number Click down if you have unsuccessfully reached BigStub by calling +1 (805) 715-3774 phone number 0 0 users reported that they have UNsuccessfully reached BigStub by calling +1 (805) 715-3774 phone number
    More phone numbers
  3. BigStub emails
  4. BigStub address
    1336 N Moorpark Rd., Ste. 336, Thousand Oaks, California, 91360, United States
  5. BigStub social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

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