Complaints & Reviews

inherent vice-not showing

I have been thrilled to see "Inherent Vice" which is a film opening on December 12 this year. Unfortunately, after tying to buy advanced tickets or at least planning to attend a first screening, it has become clear that this film is not playing in a theatre anywhere near the area I live in. This seems bizarre in that I first saw previews from this film at my local cinemark theatre. Why would a theatre advertise a film that is not only not going to play at that particular theatre, but in fact no where in the entire branch of such a theatre company. It's not just that the film won't be played in the Houston area-it will not be played at any cinemark theatre. Why, why, why would advertisements be shown if there is no intention of delivering said package of what's being advertised. Not only is this poor marketing, it is incredibly poor management on the part of Cinemark. I am hugely disappointed, so much so that I wrote this complaint which probably won't bring the movie to a nearby theatre, but at least I said something.

  • Wa
    waltbnlla Nov 04, 2012
    This comment was posted by
    a verified customer
    Verified customer

    on saturday 3 of november i went to metrocentro cinemark to see james bond skyfall but the manager didnt let me in because he refuse to beleive my son is 15 i felt very bad cause he want it to see it he is 15 ok i can send documents or pictures if you need them he went over board overv thius please help

    0 Votes
  • Ma
    Mayohh Dec 30, 2014

    The employees are treated like robots and expected to go hours without drinking water or taking breaks. They require the employees to wear dress pants and forbid them from wearing yoga pants even though they are black and suitable for the job.

    0 Votes

theater bed bug infestation

Spouse & I visited Cinemark USA, Inc, Theater Cinemark #14, in Theater #5 to see release of "Interstellar", a...

metal found in my popcorn

I paid for bucket of popcorn and after eating half of the popcorn I stuck my finger with something that wa...

disruptive people

On December 27 2013 at approximately 18:27 hrs I purchased movie tickets for my wife and I at the above...

lack of ushers to monitor phone useage during shows

This theater and maybe others hire people as Ushers, now I was an usher years ago and my job required me to...

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degrading service

my younger brother was followed and hunted down in front of the whole theater room taken out of the theater for misplacing his ticket when the lady ticket tearer clearly remembered us and then they made him look through the trash and had someone follow him like he was stealing something not only was it degrading to look for your movie ticket in the trash in front of all these people he was treated like if he was a criminal when i payed for the tickets i had mine the lady remembered him and I my 16 year old brother was about to cray he is extremely hurt and embarrassed and upset about tonight especially because we are regular customers this could have been handled in a different manner not in the way they did

manager 7

Manager Jim Gee an elderly, heavy set, Caucasian male refused to let me purchase tickets to an R-Rated movie for myself and niece, who is a minor. I advised him that I was her guardian and not the parent. He said by law I could not accompany her without her parents consent and its under the MP-something? I asked "you're a manager here and do not even know what law you guys should abide by?" He told me to look it up myself. And if I purchase the tickets online he will make sure his staff stops me at the palladium, and I will not be let in unless I have LEGAL DOCUMENTATION proving that I am her Legal
Guardian. According to the MPAA, a minor under the
age of 17 must be accompanied by a parent or Adult
guardian to see an R-Rated movie. Assuming an adult
guardian is over 21, like in most atmospheres. I am
25 years old and she's 15. They never questioned me when I would take my son (before 6pm) to watch a movie of any rating. PG-13 OR RATED-R.

  • Qu
    "Brooke" Sep 07, 2011

    Rules are rules. Cinemark had its 25 year anniversary. Meaning it has been 25 freaking years since the R rate policy has been put into place. Learn them, live them, love them. Also, someone shouldn't been a guardian if they are 25 and can't spell PODIUM.

    2 Votes
  • Se
    seylea Mar 16, 2017
    This comment was posted by
    a verified customer
    Verified customer

    If you're her legal guardian then you'd have a card that you're instructed to leave in your wallet and carry with you at all times. If you have no such documentation you are not in fact her LEGAL guardian and do not have the right to take her to a rated-R movie per MPAA regulations. The theater is correct in stopping you at the "palladium" as they don't want to get in trouble by the MPAA (yes they do secret shopper checks).

    0 Votes


I am a employee of the Cinemark Century Theater in Terra Linda. My issue is with a Senior Manager who ha...

1 comment Terra Linda Food


Cinefraud is the worst theater ever. Yeah some say costumer service is their no.1 goal, yeah right
First their CEO uses his dollars to regulate how people get married, as if that is any of his business.
Next they take our benefits at our Egyptian 24 theater, including our food discount; and ontop of that they
lower our pay. They blame it on some crap like getting a new server, yet they can buy 12 HD TVs and waste those on the menu. Then their managers are a*holes and ###ed; kept telling me to cook the hot dogs despite the fact that I had a long a*s line to serve, I guess he never figured to get someone from concessions to do it. They are such vultures and cheapskates that they even took the benefit from us that allowed us to use courtesy cups and popcorn, and raised the prices on the employee vending machine! These vultures rob everything and leave nothing but chains.


There was a female employee named, ana she looks pregnant she works for cinemark in el centro she works in...


Think before you take your children into this particular theater. We sat through a quarter of a movie with a...


Im an employee of the Cinemark in Harker Heights, and i have a many complaints on sevral managers. I am aware...


I was recently at Sandy Century 16 Union Heights, the managers were acting like children, a Mr. B was running...

without warning!

I went to Cinemark to watch a movie with my wife and 2 young children. Jamel 3, and Jerrell 2... We got 4...

wrong showtime dates

I went online Wednesday Evening to Cinemark web site. Looked at showtimes and saw Darknight Showtimes for...


I thought discrimination didnt happen anymore. Last night I went to catch a late movie with my friend, I...

not entertaining at all!

We paid $41 to see a performance of the Metropolitan opera performance which was 25 minutes late, the audio was not fixed until act 2 and there were 3 interruptions to the audio and visual performance. This was Sunday Feb 18 . We were advised by the theater to arrive early for seating, we did so arriving at 2:21, it was more than an hour to performance time. The entire experience was disappointing and we were then made late for a dinner engagement by 30 minutes. We feel we should receive compensation for this less than satisfactory entertainment experience. Thank you. Dr. and Mrs. Ralph Gwatkin.

  • Rp
    Rp8004 Nov 05, 2011

    LOL you are dumb for paying 41 dollars to see an opera ON A SCREEN not in real life. thats why you're mad sucker

    0 Votes

terrible customer service!

On a recent visit to our Cinemark theater I learned that customer service is a low level priority. I ordered...

better buy dvd!

In regards to Cinemark Tinseltown 17: My theatre experience is one that will never make a repeat at thi...

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