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Church's Chicken
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www.churchs.com
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1.4 467 Reviews

Church's Chicken Complaints Summary

50 Resolved
417 Unresolved
Our verdict: With Church's Chicken's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Church's Chicken reviews & complaints 467

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Newest Church's Chicken reviews & complaints

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F
10:07 am EST
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Church's Chicken I am a customer

That the food was bad an there was a sticker stuck to my steak this was the worse service u can email me back at Christy.[protected]@yahoo.com

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C
12:27 am EDT

Church's Chicken Customer Safety

Date of incident: 09/10/2020
Manager stated her name as: Alexis or Alexia
Church's Chicken at
1325 E Waco Drive
Waco, TX 76705
Drive Thru at 7:53:30 PM
Order Number: 752697

I was at the Church's drive thru with my family. (I was wearing a mask.) The employee at the window did not have a mask on. I asked her why she was not wearing a mask. Her reply was that she left it at home.
I asked for the manager. The manager came to the window to talk to me, and her mask was down, wrapped around her neck.
I asked her why her employee was not wearing a mask, and why hers was wrapped around her neck? As I talked, she pulled her mask up over her face, and told me that the employee had come to work without her mask. and that she was angry with her.
I told her that her being angry with her employee did not protect my family and myself, and that I was going to report it. She said she would report it to her manager, too. To be honest, her attitude was non-concern, and that she just wished I would hurry up and go away. She was more concerned about getting caught, than she was about the masks.
I am very upset about this. It's sad that she left the impression that Church's Chicken does not care about their customer's safety.
Please address this issue. So many people can be affected by it.

Thank You,
Carolyn Hardin
1704 Bronco
Waco, TX 76705

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L
7:07 pm EDT

Church's Chicken Rude

Always leave out side items today it was okra last time it was biscuits another time it was jalapeno peppers and today its raining and you can't go in because of corona virus and drive in bumper to bumper traffic and get home and as usual side items are not there are they purposely keeping it for their lunch too many times too many a very light skin woman and she talk under her breath being rude

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12:03 pm EDT
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Church's Chicken Customer satisfaction survey

Every time I make a purchase I take my receipt and go on the website to complete the survey for a free item but something on that website is totally out of whack because I put the store number in and then the date but no matter when I go to complete my survey it always says that the survey is not available any longer, as if I waited too long so I tried it differently and did it closer to the day and time and it still said the same thing so I tried to do my survey immediately after my purchase like within an hour, within 30 minutes down to within one minute after my purchase and it still says the same thing. I mean you have got to be kidding me. How is that possible. When can I possibly be able to take my survey and redeem my free item. Its like its impossible or false advertising or something. This has become very frustrating so please help me and make this right for me.

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4:09 pm EDT

Church's Chicken Manager on duty - supervisor

For the past 3 months with all this Covid-19 havoc, I understand that there are long wait times to get food.
Working for an Essential corporation, I was in need of feeding my family on a budget. But my experiences with in the past 2 months for a fast food place was inexcusable! It wasn't the food quality, it was the evening manager's attitude and argumentative voice.

She wouldn't give me her name but the cashier was Jacqueline (name on receipt) who worked between the hours of 4pm - 7 pm cause that's approximate time I got off work. See dates as follows:

April 8th - was missing my extra large coleslaw/mashed potatoes & 5 count of jalapeno peppers for a family meal that was totaled over $42.00 (called no answer - went to a recording)

April 23rd - Family Meal purchased, missing 5 count of Jalapeno Peppers and no biscuits. Same I called no answer - recording only.

May 10th - Family Meal again. No Jalapeno peppers - Mother's day and I was furious. Called no answer!

June 15th - Family Meal again. This time I requested to speak with manager whom came to drive thru window. I went over the many times my order had been messed up. She argued called me a liar. I PAID for my meal. I'll be damned if they forgot to put in my Jalapeno Peppers AGAIN! I called she answered argued stated was in the bag. I told her it was not! She argued which lead to my hanging up.
What kind of Managers do you have for your store! I have a family of 9 so I pay well over $40 for a family meal.

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9:14 am EDT

Church's Chicken Tonya Dupree needs to be gone she is making you'll comp look bad

Tonya Dupree and her assist is awful gave me dried out spicy chicken then got smart she smelt like weed manager now im gonna protest to get them out of there and store smells offer she never have gloves on and showed her a red piece of hair on my chicken she got smart i will not be back there should have keep the other manager who always were cleaning awful experience

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3:45 pm EST

Church's Chicken I order 2 boxes garlic shrimp and tender

well i was on my lunch break today.. I get to back to work and my order wasnt right .. one box had one tender and 4 shrimp... and one box only had two tender and no shrimp.. Oh but they did give me my sides...my order # was 242. my total was 10.85.. but the cashier had a lot crumbs around his mouth, this not the first time. My order been messed up but this time I am tired of wasting my money with yall company incomplete order. I tired calling the store and the line stayed busy.. so that why am email you

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R
5:55 pm EST

Church's Chicken Customer service | bad hygiene

Church's chicken in Slidell, Louisiana at 195 Gause Blvd. Both drive thru & walk ins are extremely rude. The young girl taking orders inside was picking in her teeth so I made sure she didn't handle my food. I was in drive through when I saw her. The women there are on their phones and being completely loud. They were laughing and joking around instead of working. This location was rebuilt so I'm assuming the new people there are the problem bc I never had this problem before. I don't know why the manager allows this. The lady in drive thru Friday at 4pm was so rude she gave me the total before I was done ordering I told her I wanted a large coke and jalapeños and shevsighed like she was annoyed. I know bc I ordered at the window since drive thru had a note saying order at window. I ordered the 10 piece meal & she asked me for a code?! I told her I don't have a code bc I didn't see anything about a code on the online menu. I showed her with my phone and she took my phone and took it inside where I couldn't see her so she can show a coworker. I can't believe the unprofessionalism at this establishment. Where are the managers at this location? I saw an employee even though at the time I thought it was a homeless person taking the trash out. I assumed he was homeless bc of the ragged hair & clothes which were so dirty. I thought they were maybe letting him work for a plate of food, which I thought was pretty nice. Then when I pulled up to the window I noticed that same person by the drive thru window with a cup getting a drink & the employee badge which now I don't remember the name. It made my stomach turn that this very dirty person was near where my food that my family &;are suppose to enjoy. Please someone do a surprise inspection as I won't be going to this place any longer.

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10:12 pm EST
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Church's Chicken Old hard dry chicken

Store# 626
Check # 20063
2/16/2020 3:19pm I went inside to order dinner
12PCDK/3LGD/6BSC cost-paid $21.55. Dropped 4pieces off to son 4 door from churches then drove home another son and family from Warner Robbins ate some but also stated it was hard and some was dry. They left going home then my other son texted me later saying that chicken was OLD. I said we said that too, Then I got up went to the restaurant asked for the manager. A lady sweeping with the door locked came and I explained. around 9-9:15 pm Did not have the chicken and could find the receipt. After complaining and letting her know I come every Tuesday for my son and I. Buy 4-5 specials told her I won't be coming back she said ok that's fine. I believe if this place keep selling old dry hard chicken it will lose in the long run . I won't be returning.

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J
10:07 pm EST

Church's Chicken no heat in church's chicken

On February 13, 2020 my granddaughter and I went into Church's to eat, ordered our food, on the way to the restroom I ask them if they could turn the heat up, it was so cold in there, came out and went sat down, they call me for my order, I picked up my order returned to tablet to eat, , but it was so cold that I went back to register and ask them again to please turn the heat, up, the guy who waited on me ask this Mexican girl about turning up heat, she looked at me and laugh, and said the heat was broken, and laughed again and dropped her head smiling as the did this. I called her a liar: Now i can't understand why she didn't turn the heat on, because the temperature was way below 40 degrees, we tried to eat but I
was miserable, and couldn't enjoy the food. We probably tolerated this coldness for about 15 minutes. I had just left my doctor office, I am 70 years of age, and if i become sick from this I am going to sue you. There is no excuse not to have heat in your establishment, I am calling the environmental Control office on you guys. You need to fix your damn board so that this message can be sent to you. You need to get to get people to work at your restaurant that cares about your business and the people they service, In stead of people who are just working for a paycheck, cause they care nothing for building your business.

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8:25 pm EST
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Church's Chicken closed dining area at 7 pm and was told to go through drive through... and then told we could only place 2 orders

Me and 2 other my colleague's went to this location and attempted to go in this establishment to order our orders at 7 pm... once we got to the door we realized the door was locked... we were told to take out orders to the drive thru window... we did so... after waiting nearly 10 minutes... we told them we had three separate orders and we're told by the same employees we can only submit two orders... we discussed the inconveniences we had gone through and they still refused to take three orders in a very in professional tone... I've worked in the retail and fast food industry most my life and there are standards every company goes by and customer service should always be on the top of that list... there is absolutely no reason whatsoever that we should be turned away twice while we are paying customers... so we took out business down the street to Popeyes Chicken in which we spent 40 dollars or better between the three of us and they took all three of out orders professionally... I will never eat at this location again and will spread the word of how church's chicken treats their customers... My name is Micah A Wood my phone number is [protected] I live at 4505 Lawrence Memphis TN 38122... and would like to speak with someone to help me resolve this matter and notify how church's chicken employees are trained

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L
7:48 pm EST

Church's Chicken fried chicken

Hello,
This evening, I purchased a 8 piece chicken for $5.99 and 1 chicken wing for 2.79. I went home and prepared the meal for myself and my spouse. My husband stated that the chicken looked quite dark. We began to eat and noticed that the chicken tasted like it was cooked in old grease. The chicken again, was very, very dark and hard, dry, not crispy. We called the manager and explained this. The mgr sd she changed the grease yesterday and asked that I come back and return the chicken and she will replace the meal. We did not want the meal replaced because she stated the grease was replaced on yesterday. Also, I don't feel up to going back to the Churches location. The order nbr is 1083856. Cashier: Loretta. The cashier was very nice. My name is Sharon Shelton and I can be contacted on [protected]. I would like to have my money returned. Thank you.

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6:07 pm EST

Church's Chicken church employees/staff

I was eating my purchased food at the Church Covington Hwy and Panola Rd on Monday, November 4, 2019 around 2pm. While dining two of Church employees began to have altercation while at their register. It appeared that one of the employee was a supervisor, however the other employee was loud, using obscene vulgar profanity, which children as well as other customers witness. The supervisor told the employee she needed to clock out, that she was fired. However, when the manager got involved he picked up the disgruntled employee and took her outside, he was able to talk to her and wow to my surprise, she was back at the register. The customers never received an apology for the outburst and disrespect. This location must believe that things like that happen on a daily in our community, no, this is unexceptionable behavior. The police should have been called. This location need new employees, supervisors and manager. All three employees should be fired. The manager for allowing the disgruntled employee to return to work should be fired. Also when the manager picked the employee up, she could filed a law suit for touching and mishandling her.

I am very upset over the situation not knowing what could has escalated . Please contact me to advise what actions was taken.

concerned customer,
Barbara Dennis
[protected]

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6:53 pm EST

Church's Chicken case # v9rdv and case no. vz2r5

I called Church's Chicken complained about service and food product. Corporate and Executive Team has yet to contact me about these matters. Date of incident is 10/09/201, at 4:42:52PM, Restaurant No. #617, Order No. #1100197, Address 4525 N. Belt West, Belleville IL. 62226. Take Out. I will continue about this matter even to Kirk Waisner - Chief Chicken Officer, SVP, Research, Development, Quality Assurance, Joe Christina - CEO, Dusty Profumo - CFO, EVP, Craig S. Prusher - Chief legal officer, EVP and Food and Beverage Administration.

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10:47 pm EDT

Church's Chicken service

I came through the drive thru paid for my food looked my box my chicken was very greasy I asked the cashier or manager bobbi if I could get some or chicken she acted as if she couldn't hear me so I repeated myself she took the box out of my hand with a attitude and slammed it in the trash went to the back for more chicken throw it in the bag handed to me ask if it wasn't [censored] this isn't the first time I received bad chicken and bad attitudes as much as I like churches I will not be back she really needs to get her attitude in check its not her food so whats the problem with giving me food that she would eat instead of her dog

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7:09 pm EDT
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Church's Chicken the slowest fast food chain around here.

This has got to be the slowest Church's Chicken I've ever been too. There were 4 cars in line, I was the 4th car. I was in that drive they line at least 45 minutes. The lady comes on the intercom after 30 minutes and says she's sorry for the wait. No way in the world they should even take that long taking an order. After 45 minutes they had 3 more cars pull up behind me. We all ended up pulling off one by one. That's ridiculous! It's called fast food for a reason. It doesn't matter what time of day you go, you will always have an extremely long wait. I'm never visiting this place again.

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8:38 pm EDT
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Church's Chicken product and service

Ordered some chicken to go and paid extra for white meat. I got home and realized that there was only one piece of white meat and the rest was chicken drums. I called and spoke to the Manager, Ricardo to inform him of my discovery. I asked if he wanted me to bring it back but he suggested I come back the next day to pick up the order. All I had to do was bring in my receipt and the staff would be informed of the incident. I wen in today to grab the chicken and the cashier was unaware of the incident. At first she informed me that there wasn't any original chicken. Then she called Ricardo and asked him about the situation on hand. They spoke in Spanish and while on the phone she tells me that if I wanted chicken, only the spicy one was available. If i wanted original, then I would have to come back in 2 hours! So first, there was no chicken, there there was only spicy and now come back in 2 hours. I informed her that I didn't live near by and my commute to this location was at least 20 mins. She didn't seem to care. I have ordered chicken a number of times from Churches and you're telling me that when they don't have any original chicken, it takes 2 hours to make it? Here's the kicker...I literally saw a new tray of original chicken come out and ready to fill orders. She still insisted I come back at 7pm and what I was promised by the manager, was there in front of me. She continued to argue with me so I finally just left it. Will never be visiting that location again.

Ticket # 46
Time and date of order: Oct 5, 2019 @ 6:23 pm
Cashier: Cassandra

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12:53 pm EDT

Church's Chicken the service I received there and how rude the cashier are.

on 09-19-19 i had gone into the store and purchased 12 mix 3 sides if a karge mashed pototoe, corn, 8 large bomers, 6 biscuits and 4 apple pies. i got home and there were no pies at all. I called up there and told them i lived in Kilgore and would be several days before i could get back there. They advised that would be fine as my husband is 80 and iam 76.well he got really sick with his heart and i could not get back so i called again and spoke with a lady named Tyler and i explained she said not to worry she would put myname inthe book and when i was there to bring my receipt and tell themto look in the book. My husband ended up in ER and had a light heart attach there right after getting him to ER, he had to have 3 stints and a balloon put in. he stayed there for 3 days an on the way home he wanted fried chicken so i stopped at same store as it is the only one we go too, i tried to tell the young lady but she said it had been too long i tried to talk nice to her but she was already mad at the world due to them running out of money, running out of chicken, and she was hot and tired, she told me if i had a problem with her that i could leave and never come back, well that made me upset to be spoken to like that when i had been where she was when i worked at a gro. store for 10 yrs and then later was a police officer for 201/2 yrs. i know you have to take a lot but i am not going to take being talked to like that when i was only trying to understand where she was coming from. she walked off from me when i asked her what did she have to fill my order and if i had to pay more to get what i wanted i would . she went out and smoked a cigrette and left me standing there knowing i was on a walker with bad hip. the other girls just kept waiting on drive thru and another customer. i asked if the girl was coming back and she asked what did i want and again i tried to find out what they had that i could get, the girl came back in and told me that would be $45, 45 cents and I asked for what she got mad again and said look lady either pay for your order or get the hell out. I looked at her and said my order was always pretty much the same and had never been over $33.00 She said this is no laughing matter you can leave, I grabed up my money and they had not even sacked anything for me, I will not ever go back to a church's again, I will go to Popeyes from now on if that is the way they are going to treat you there at Churches and I love their chicken but im scared to go back to that store . I am not in good health but I do not have to be treated like that by no one, I do not treat anyone that way no matter what, I had learned with Brookshires Food Store to just smile and tell them to have a blessed day and my 201/2 yrs in police work I also learned how to turn someone's bad day around for them and it would help me too. I hope churches looks into this and gets rid of help like that young lady, her name is April S. and when they looked up my name in the book that Tyler said she would write down they told m e it was not there and Tyler did not work there any more. man oh man this world is really getting bad and I pray the Lord will come soon.

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7:31 pm EDT
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Church's Chicken opening

This is been several times. Opening is 10 on Sunday. I got there at 10:25 and the door was locked; one person in there state "we're closed" then went back to the phone. Was my mom birthday and she loves the chicken. I continued to wait, watching up to 12 cars come and go. Then at 11:30 the opened with 2 people. Then I ordered 10 pieces of chicken, went to car noticed no receipt and the wrong change. Went back in got my receipt and $5 more she stuffed me. Finally arriving at my moms and only had 9 purses of chicken. Wow those people that work there do not get in a hurry and shuffle there feed, have no regard for customer service what so ever.

Kathy Giambrone [protected]@gmail.com

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6:11 am EDT

Church's Chicken customer service

Waited on chicken for 30 minutes did notT tellL me thisS at the drive thru intercom.The lady that waited on me was rude and impatience. She had earrings inall over her face. She told me after iI paid her thst the chicken had to be cooked and would not be ready for 15 minutes. i was advised to pull around to parking lot to wait on chicken which took 30 minutes. when i went back to window to questio about my food, the manger asked what i ordered. the lady whom took my order was outside smoking and on her cell phon. this lady also did a finger bird. lettting me know to go to hell. Well I was i hell at churchs fried chicken this day.

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Contact Church's Chicken customer service

Phone numbers

+1 (866) 345-6788 +1 (905) 497-6222 More phone numbers

Website

www.churchs.com

Most discussed Church's Chicken complaints

poor customer service!
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