Chrysler reviews and complaints 1
View all 677 complaintsChrysler - extreme labor charges
On 1/22/2009 I took my 2004 Jeep Liberty with only 39000 miles
in for an issue. The check engine light came on and it was running
at a rought idle. The service tech. called back and said I need a TP
sensor Code Po122. The part was $75.84 plus a replacement wiring
harness that Chrylser had changed out for another $20.37 for a total
of $96.23 cents. The price for the parts was OK, the labor was an
extreme cost of $295.95. There also was a charge of $29.60 cent
disposal fee, which is also a farce. The job did not take more then
20 min. for I have changed out these parts in my own vehicles
before. Here it is Chrysler is hurting for business and sales and then
they can turn around and want to make it up on labor to repair their
own crappy vehicles. Then they wonder why people do not want to
buy a Chrysler product. I am going to get on every web site I can and
tell my story. Like other people in the nation, I just got laid off and
all I need is a $400.00 repair bill to keep my vehicle running.
I hope the goverment does not help them out and that this company
goes under like the other. I can be reached at [protected].
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I have a 2005 Jeep Liberty. Today for the fifth time this year, I had to take time off to go to the dealership and have the rear window regulator fixed. I have been told there is no fix for this. Since my warranty ran out, I get to pay $107.00 everytime I have one break, and this is the third time in six months. Chrysler support person response to this was "Sorry, can't help you with that". I think it was the way he said it that got me. The service tech say that all Jeep owners think they shouldn't have to pay for it. This is a factory defect. To me when you can go to a Jeep dealership and on any given day find atleast three Jeeps waiting to be serviced for this same problem, it is a factory defect and not a one time issue.
I have a Jeep liberty.Same problem.Go to an independent window repair.At least they will stand behind their warranty for 1 year.If you live in So.Fla., there is a company called power window repair.How is your motor holding up?Did it swallow any valve seats yet?I have an 03.At 53, 000 It did this 3 times in 1 1/2 mo.It was over 5 yrs. but Jeep did stand behind it after the first time.It's over 8 yrs. now and the clear coat paint on the roof is badly crazing, cracking, and peeling.I don't feel that should happen.I called Chrysler direct but they won't do anything.This is the last Chrysler product I'll ever buy.This paint problem is definitely a defect.Maybe mine was painted after lunch.
I also had a Check Engine Light come on, it was the EVAP system, which had a leak in it. Probably a loose gas cap. They told me it was a Vacuum Purge Valve. They had just changed the same one out less than 2 years before. They claimed it was cracked. I checked the old one and it was not cracked. I replaced the old valve in the vehical and it for an hour and no Check Engine Light came on. I went back to complain and they stonewalled me (Ohara Jeep in Falmouth MA) they now said it was an internal crack, I told them that's not what was said before and I checked for an internal crack and there was none. Little rip off joint, if you ask me. I am sending the old part to Chrysler and see what they think of their dealer ship, which is rated at 1.3 out 5 for dealership ratings 1 being the worst.