Choice Home Warranty review: Plumbing leak

This is the appeal I wrote to the company after they denied paying my claim.

1) I placed a claim for a leak under my kitchen sink on October 1, 2026.
2) I heard for days that you were working to find a plumber.
3) Imagine my happiness when, on October 6 I received notice that an appointment was set for THAT day between 4pm and 8pm. I called the assigned vendor before noon to verify. At 6pm - after waiting for 2 hours for them, they called and said they had no idea what I was talking about. They eventually found a service link of some sort and cancelled their assignment - having never ACCEPTED IT - yet you sent me an email saying I HAD AN APPOINTMENT
4) On Oct 7 I received an email saying you had re-assigned the claim — but you didn't name a vendor.
5) 7 (SEVEN) days after submitting the claim you had STILL FAILED to secure a vendor.
6) This is my ktichen sink - I live alone and it was actively leaking - my daughter had to come over and dry the huge puddle under the sink, buy a rubber mat for under the sink, place a bucket under there to catch the water from the leaking connector and TURN OFF my water. 7 DAYS - no water in my kitchen. I am 89 years old.
7) My daughter was able to secure a plumber (with ONE phone call) who came out on Oct 9 — 8 (EIGHT days) after I placed the service call. He came out and fixed the problem — he said he would have to charge another service call if he had to come back AND the sink piping was ACTIVELY LEAKING AND he couldnt guarantee he would be able to be back that day. He did not submit the authorization in advance — I forgot to tell him AND why AFTER 8 days of nothing, would any of us ever expect you to respond with authorization in the 10 MINUTE window you claim. He fixed the leak, stopping further damage from occuring and giving an 89 year old woman her kitchen sink back.
8) this was not rocket sceince - nothing but basic plumbing. He replaced the leaking piping and the leaking faucet (which I had bought in advance as he does not carry faucets on his truck - my daughter asked in advance). There is no need to deny this claim — except you will say "it is in the contract" — but you breached the contract by not supplying a vendor in a timely manner (8 DAYS) and by ficutiously assigning the work to a vendor who had not done work for you in over a YEAR and who knew nothing about the so called appointment.

I ask simply that you pay the claim as submitted - since your company failed for more than a week to get your own plumber out to fix the simple issue. How long was I supposed to wait and live without a working and not leaking kitchen sink?

I look forward to your denial of this claim - which is what I completely expect.