Chick-fil-A review: Spanish Fort, Alabama director interaction

I am writing to express my concern regarding an experience I had today 2/3/26 around 11:59 a.m. at the Chick-fil-A location in Spanish Fort, Alabama. While entering the drive-thru, it was difficult to turn directly into the drive- thru cones due to the size of the vehicle in line. So instead of driving into the entry I drove around it. There were two vehicles behind me. To avoid holding up and disrupting traffic, I entered from the side of the drive-thru and stopped. A young lady who identified herself as Avery, the General Director, approached my vehicle. I rolled down my window to explain the situation and clarify that I was next in line based on how traffic had flowed. She informed me that I needed to go around the building again and follow policy. When I attempted to explain that she may not have seen the situation since she was working the drive-thru line of cars, she responded that “perception is reality” and stated she would instruct her team not to serve me with a bad attitude and disposition. At that point, I chose to leave in order to de-escalate the situation. I have never experienced such an interaction at Chick-fil-A before. It was the lunch rush and she could have had a bad day. However, Avery’s leadership and response demonstrated did not reflect the level of training, customer service and respect that Chick-fil-A is known for. As a leader and being human it’s okay to make a mistake or bad call. Thank you for taking the time to review my concern. I hope this matter can be addressed to ensure a positive experience for future guests. Please refer to the camera footage. I was in a black Lexus.

Restaurant Number: 01796