Chick-fil-A review: Breakfast

I stopped by the restaurant on walden avenue this morning 10/26/2023. I went through drive through and ordered a breakfast bowl with chicken, no cheese. I paid $6.04 cash and drove around to the pickup window and waited. The restaurant was not busy. There were 2 cars ahead of me, very few cars in lot. I waited at the window for approximately 5 minutes and the woman at the window asked me to pull away and go to spot #1. I did and proceeded to wait and wait and wait for approximately another 10-15 minutes when I decided to go back into restaurant which again was not busy. There had to be a dozen people at the counter doing? I said I told the lead customer service person my problem and she proceeded to tell me they were busy? No one in the store! My order was still not ready so I asked for a refund. A few minutes later a clerk approached me with order, and I told him I did not want the order any longer and to refund my $6.04. This is the second time I waited for same order. After today I will never visit this store again. Store 03977, order # 567-853. 8:52 am.