Chevrolet
Reviews and Complaints

As someone deeply passionate about automobiles, I must say that Koepp Chevrolet, Inc. truly embodies a blend of innovation and reliability. The driving experience is smooth, and the models are nothing short of amazing. From the classic Chevy trucks to the modern Camaro V8, Chevrolet continues to deliver on its promise of quality and performance. While there have been some concerns raised by customers, the overall sentiment remains positive. As with any brand, there are occasional challenges, but the essence of Chevrolet's legacy shines through in its commitment to providing vehicles that resonate with drivers on a personal level. If you're seeking a trusted companion on the road, Koepp Chevrolet, Inc. is a name worth considering.

Got message from Chevy app that battery or starter is bad code SAC005. Set up appointment with Todd WENZEL Chevy they could not find a problem . They drove vehicle found no problems however my wife had problems with vehicle driving home brake assist problem . She seat all day and no one communicated with her. However they did change oil and it didn’t need done

I bought my car in 2019 from Missouri Valley, IA. Originally my car started to have minor issues such as the weather stips on the top coming off and flying off my car while driving (on both sides of the car) this was probably in 2020 that that first started. Then it was just simply the license light coming loose and hanging out of socket about a year later. Within the last 2 years though, my car has had 3 different issues with the water pump and at least 2 issues with the turbo. I had the water pump replaced at the Chevy Dealer in Blair NE when I noticed that my car was leaking fluid rapidly and overheating. That was covered under warranty and I got that all sorted out. I believe that that happened in the summer of 2023. Then at the beginning of 2024 the water pump started leaking again. That and the turbo were replaced under warranty. Along with that the battery had to be replaced. With all those issues happening at one time I had no car for a full month. It took the dealership weeks to get the parts, leaving me with no transportation because I am only 20 and cannot rent a car. Now this car is out of warranty and most recently my AC stopped working in the middle of August. My car then started smoking from under the hood. I had the condenser and compressor replaced by another mechanic but the thing is is my water pump is leaking for a third time along with the turbo needing replaced again. My AC is still not working even after the replacement of those parts because there is also an undiagnosed issue that has yet to be found. I don't think that my car should have this many problems in such a short amount of time. There is no reason as to why these issues should be happening one after another. I do not overdrive this car, my brakes are still the original brakes that I bought with the car and I stay up to date with care on my car. There is no reason why my water pump should need replaced for a 3rd time in a matter of two years. Along with the fact that I have had to replace so many different parts in my car in just a matter of 4 years of having it and it only having 67,000 miles. I truly believe that there is either poor service being done on my car or faulty parts being installed because there is no reason why I should have my water pump replaced 3 times in 2 years. Along with replacing the turbo 2 times in 2 years.

But this truck used from the dealership in 2015 - it was driven by one of the management team. Not only is the engine consuming oil because of a design flaw, but now I find out that the frame is rusted out like a 50 year old vehicle that's been sitting in a river. I can remember a time when "American Made" meant a quality product backed by unparalleled customer service.

i have a 2019 Chevrolet Silverado Trail Boss with 5,000 miles / 200 hrs. and the ESC light came on. The dealer Schoner diagnosed the issue as the #2 cylinder injector being bad and would not cover the repair nor would they put me in contact with a corp. rep to escalate the issue.

With the mileage, hours and the fact this unit has not seen snow, is hardly used this should be a covered item.

Also, I found a recall, dated 12/12/2019 # 19V889000 indicating the issue

I have a problem with the equinox. I took it to a Chevrolet dealer because of a problem with the safety restraint system. They diagnosed: replace entire body wiring harness due to water intrusion throughout harness, and replace passenger side front seat harness due to harness being corroded.

I was quoted $9,500. to correct this situation. Not covered by either my Chevrolet Protection Plan nor my comprehensive on my State Farm auto insurance. There is no way I could have foreseen this damage occurring. Am I the only one in captivity that has this problem. Does Chevrolet offer any assistance in this situation CAR only has less than 25,000 miles.

about 6 months ago i bought a brand new 2023 chevy silverado 1500 trail boss . All was going good for the first few months. All of a sudden i woke up and the battery was dead... Not a huge deal, tried to jump it but it didnt hold. Had to call a tow truck that morning. Sent it back to dealer for them to see what was going on.. They couldnt find out why the battery died, so they charged it and sent it back to me. The second time this happened i was bringing my children to school, woke up.. vehicle would not start again. Had to reach out to the dealer and get it towed, it spent about a week in the shop this time. They Put in a new battery and sent it back to me, Now heres the kicker,,, It happened again. This time i was in boston mass when it wouldnt start. So that was just great, per usual i called the dealer and got it towed, it's been in the shop for 2+ weeks now and they THINK it might be an ECU module ... i have lost over 20 days of owning a new truck, this is the first truck ive ever owned, and i was so excited.. i fell in love with it. And now i have such a bad taste in my mouth about chevy trucks... What if i was in a serious rush and something bad happened and i needed to get to a hospitall... the truck wouldnt start.. So This has been my reality shopping with Chevy.. If you have any questions please reach out to me. I can provide all dates and reciepts of this issue.

TICKET REF# 065. Service request date 12/15/23. During routine maintenance, 12/15/23, Voss Chevrolet service depart recommended repairing a transmission leak. After diagnosing the problem, Voss found that the rotor needed to be replaced. However, Voss Chevrolet service depart stated that GM parts service has said inside transmission rotor has been unavailable to complete the transmission repair.

This equinox I purchased in 2013 new from Phillips Chevrolet 02/21/2013.

On 04/04/2017 the timing chain and parts was replaced under the factory warranty. On 05/18/2021 the timing chain was replaced under extended warranty where the complete engine was replaced. On 06/21/2021 the timing belt assembly was replaced again. On 12/01/2023 the timing assembly had to be replaced again.

All of these repairs and oil changes other services was done at Phillips Chevrolet 17730 Torrance,Lansing,IL with 116238 mileage for the last 10 years.

I found out most recently that there was a problem with the parts breaking.

I am paying for something that was a problem from the factory.This problem has cost me $2363.52 dollars and more. The name is Dorothy/ Wilford Holloway.Vin# 2gnalbek4d1132262.Ph [protected] email;[protected]@yahoo.com or [protected]@yahoo.com.

On October 3rd/2023 dropped my car off at Chevrolet Van Nuys, CA, due to battery not charging. It took two weeks to diagnose the car, diagnosis reported one of the three main batteries was failing. Car has 73,000 miles, the battery is covered under CA emissions warranty. Dealership said Battery was on order, but blamed strike for no delivery date. Car is still at dealership, they offered me a rental car 4 weeks ago, I did not need it at the time. But now I do not know when I will get my car back, I am asking for a loaner or rental. The dealership is now saying they do not give loaners or rentals with this warranty. I complained to GM customer service - the promised 6 days ago to let me know the outcome after they contacted the dealership. I have left messages and still no response.

I have a 2009 chevy Silverado and I'm telling you these outer door handles are horrible even after replacing them they do the same thing quickly. They break on the back end of each one and then from there get worse. It's crazy to me how high they are to replace when they ate obviously made of the cheapest material. I feel a recall or reimbursement to those of us dealing with thus. I can't believe cgevy let trucks go lime this, im a huge chevy fan in a house full of Ford men, n have held my own against them fir years, but n this matter, I loose, you loose, the world looses.

I own a 2020 Chevrolet Silverado. I have a check engine light that hasn't been able to be resolved. I love my truck but this issue cannot continue after I have only had it for 3yrs. When can this issue be resolved asap ? I have this had this issue looked at and they put what was said to repair by using grease. The light came back on and still make the fan come on

In August I started having issues with my transmission not properly shifting , shuddering. Took my truck to the local Chevrolet dealer and they informed me that this as been a common problem with this transmission. We left our truck at the dealership to have the transmission replaced. I hope to recuperate the cost of replacing the transmission since this is obviously problem with this transmission in several vehicles.

i bought a new malibu last year--when it would rain--water would get inside--finally--montgomery Chevrolet found the leak--they had to take my dashboard apart--come to find out--a seal wasn/t installed when the car was built that keeps the water out--they had to order the part from lansing michigan--how can you all sell a new car without all the components installed--this is unacceptable--now i will have to worry about the carpet molding and smelling--the electronic components going bad--i was deceived in believing i was buying a new vehicle--a new vehicle comes with all the parts and components installed--now i will also lose considerable value on the car --it will now be as good as new--when you remove a dash--and have to put it back together--it/s never good as new--i want answers--i would expect this crap from a foreign car--that why i buy American--where/s the quality and craftsmanship--i feel like you all owe me a new car==Thomas Schooler--[protected]

Due to a problem that Chevrolet has known about for years and years, my 2012 Chevy Equinox quit working. The company knew about the problem but failed to fix it because it would need a new engine basically. They titled it as “excessive oil consumption” and did a “special coverage warranty”. I took my car in to one Chevrolet dealership and they said it was past the mileage of getting it fixed…well I’m sorry I wasn’t having a problem in your timeframe. So I took it to another Chevrolet dealership and they said that they fixed it. Unfortunately it was just a bandage and my car completely broke down a couple of months later. For such a highly reputable company I would think they could do better than this. My car would have plenty of oil and then all of a sudden be completely empty due to this issue. It even became a driving hazard because if I was idling at a red light, turning lane, etc it would nearly shut off. It would be nice for Chevy to take responsibility of this and honestly just give people a car because I’ve already been told that there are not any engines with less than 300,000 miles and that would be a waste to even put in my car. I would definitely stay away from the Chevy Equinox…really just any Chevrolet due to the way that they do business.

I’ve been trying to reach authorities of Chevrolet Company. I’ve purchased a vehicle and was given an older model in stock. I only drove for one year and the vehicle stopped working. I left the vehicle in the car of the dealership for more than 2 years. They called me to collect the vehicle and all the issues were identified remain. The government of Trinidad and Tobago, consumer affairs are now involved after legal action has been taken. I’m left with getting a US attorney to also battle my matter