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I ate an uncooked chicken sandwich
I usually been going to this Rallys for years and I ordered my go to chicken sandwich. The outside was a bit warm but when I bit into it, I noticed that my sandwich was still cold and slimy. I spit it out before I swallowed and realized that my chicken sandwich was not cooked all the way. I feel nauseous thinking about it now.
Fries
I live in Baton Rouge and was so excited to see us finally get a Checkers back in town. However the 3 times I've visited the fries are horrible!!! Either the grease bad, they are frying to many at a time, or they are not keeping the fries at the correct temp before frying them. They have been soggy stale and taste grease soaked every time. On my last visit...
Read full review of Checkers & Rally'sStrawberry ice cream
I have already been to this rallys since its opened... Every time I have asked for a strawberry cone.. Everytime I am told sorry only vanilla is available... Do they not know how to do the strawberry syrup in machines or has the store never received the strawberry syrup?
Getting very disappointed with this location..
Thank you
Food
Yeah, real simple. Your Manager at the Sanford, Fl. location is very rude, nasty, & condescending. Order was short, trying see if I had everything, and I was missing 2 itens. Your Manager wanted to argue with me. Told me to pull up, I was holding up her line. There was 1 car behind me. I was finally able to get my food. Was missing a burger & a fry. When I...
Having a tip cup in my face
I just went through a Checkers drive thru in Ocean Springs, MS. I do not appreciate there being a TIP cup in my face when I'm paying for my food. I only give tips to sit down restaurants where the waitresses only get paid the waitress minimum wage of $2.65 an hour. I am sure that your employees get paid atleast regular minimum wage or more. I think it is very rude to have that cup right in our face.
Food
Hello
Normally when I travel here to America my first stop is checkers. However this time was horrible for me . I went there and ordered for my family when I got back to my hotel only to find 40+ dollars worth of old, hard, dry wings with no sauce made with absolutely no love I had to throw the order in the trash.
Coupon
I
I had a valid coupon for buy one get one free big buford I was not allowed
To use the coupon due to machine was down. You know she could have taken
Coupon rang up 1 big buford and given 2 then entered coupon later.
I did not get a receipt this happened 8-29-20 about 7pm
Unsanitary
As I sat in drive thru waiting for my food I seen a customer bring back food for whatever reasons. The food was stored on sandwich station like it would be reused for someone else. Instead of going to the trash can or waste bin like it should have. I will not return definitely unsanitary you never know what people have or could have done to the food and it's being serve to someone else. Unacceptable
Read full review of Checkers & Rally'sI am a shift manager at rq
I am a shift manager at rally's 116 in buckeye and on numerous occasions I have been left with no crew and being forced to run the store on my own and when I address this to my direct manager I am threaten with termination. I have constantly told the district manager of my medical condition. And how the stress of this job is weighing on it. And yet he still has ignored what I have said.
Overcharged and bad service
I visited the Rally store number 9191 in Hammond, Indiana last night and that is the first and last time I will ever go there. I had received a sheet of coupons in the mail and chose to get the Big Buford Combo for $5.99. The mozzarella sticks sounded good so I added a 4 pc. to my order. When I got up to the window the cashier said my total was $11.43. That...
Read full review of Checkers & Rally's and 1 commentRude service and conduct of manager
On August 11, 2020 I pulled into the Checkers on East Locust street In Davenport, IA. I order a cheeseburger and a medium ice tea. I handed the cashier a $20 bill and she returned to me a hand full of change. She reported that I only gave her a $5 bill. The manger, named Tamera came out and was very rude and preceded to scream and yell at me. I've never...
Read full review of Checkers & Rally'sExtremely poor customer service repeatedly
As a doordash driver in my city I frequent your rallys restuarant. Some days as many as 6 times a day. Today I went for food for my own family as your store is conveniently a block from my house we also eat here often. Today I made the executive decision that I will no longer take any doordash orders or take my family to eat at your local restuarant ever again. Myself and others dashers in my area are all tired of the lack of respect the employees at this location. Being a dasher we have pick up times which are always 10 to 15 minutes late before they acknowledge that you are waiting for the order. They keep a box fan covered in food in the drive thru window and will stand on the other side and bluntly ignore your presence every time. Not to bad before noon with this but horrible the rest of the day. The walk up window is the worst. One can stand and look directly at the employees and watch them taking no orders standing in one spot looking at you with complete disregard to your being there for sometimes more than 10 mins until most patrons just walk away. Cleanliness and customer service are both absolutely horrible at this store and need to be looked into immediately before many more people follow suit and decide to not deal with these employees and ees at elsewhere. Furthermore on my own behalf while I was being denied the opportunity to place my order around 7pm today there was a group of employees sitting outside flirting with some other patrons at the tables, they took it upon themselves to cuss my husband and 4 year old son sitting in my car while stood at the window. Saying that we were racist, money thieving, and retarded for following the orange man. This came about for their acknowledgement of a cling of the president on the back window of my car. This is extremely unprofessional at any establishment on any level. My 4 year old child repeating these words shortly after leaving without any food is when I decided to never visit your establishment in my area again. Please look into these problems at this location as it will affect your revenue. Thank you for your time.
Incorrect order, incompetent staff and poor customer service
I places an order vía the drive thru at the Menphis, TN, Austin Peay location on today (08.05.2020). Everything was going fine until it was time to pay for my order. I places an order to deep sea fish sándwiches (2 for $5) and two regular fish sándwiches (2 for $3). Upon arriving at the window to pay my total was $10.73. I noticed from my receipt I wa...
Every single thing
First it took me nearly 15 minutes in line to get my food.. THEN they gave me someone else's food. I asked for no pickles but there they were... The fry box was only 3/4ths full. The mozzarella sticks were so salty I couldn't even eat them, henceforth wasted money. This happened in Canton, Ohio on Tuscarawas St and trust me, I doubt if I will ever return.
Read full review of Checkers & Rally'sService
I went to checkers today 6/30/2020 to get my granddaughter some fries because she enjoys the tremendously. So we're in line waiting we get to the window to pay for and receive our order. We get the order and look in the bag and there's ketchup in the bag. My granddaughter is allergic to tomatoes or tomato base products. So I ask for ranch dressing instead...
Read full review of Checkers & Rally'sCashier stealing from me
I went to the cincinnati rally's on hamilton ave. I had an iphone coupon for buy one get one free for a bacon bbq mothercruncher chicken sandwich. Tammy (the name on my receipt) would not scan my iphone coupon and said "I believe you" and took my credit card. I ate in the lot and by accident I saw that she charged me for both sandwiches. So when I was done...
Aunt caroline - 10kg; worms in rice
Good day, On the 20th June 2020 when opening a bag or Rice which purchased about 2 weeks ago I found worms in the bag of Rice. This was purchased from The Checkers Hyper store in Cornubia, Durban. When I approached the store they said contact you directly as they cannot assist. This is unacceptable especially through this difficult period and I am very...
Read full review of Checkers & Rally'sCustomer service
Employees not wearing ppe. When I was about to start complaining I was told to move my vehicle. I was told that it will take 5 minutes for my order at a fast food restaurant. I refused because I wanted to watch them prepare my food and make sure they did not cough on my order. I was then told to leave the premises. I have yet received my order or refund.
Read full review of Checkers & Rally'sClassic mother cruncher and bar bq mother cruncher
The classic an bar b q mother cruncher are terrible no offense I usually love rally's but these chicken sandwiches the classic in the barbecue are terrible the chicken was like elastic chewy almost like a rubbery elastic there was no bacon on the bbq the budding pardon my language suck i'm very disappointed and usually I love rallies but this is one...
Cheesecake fudge sundae
I went to store #6273 and ordered a fudge cheesecake sundae. The reciept says strawberry cheesecake sundae. Well it tastes terrible. There was no cheescake in it at all. There were crumbs of something that tasted like waffle cones pieces in it. The fudge did not even taste like fudge. I vuisited the store on 6/9/20. My phone # is [protected]. The reciept total was $2.46. Not sure if this is how they are supposed to taste but I was really disapointed. I love cheescake not happy.
Overview of Checkers & Rally's complaint handling
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Checkers & Rally's contacts
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Checkers & Rally's phone numbers+1 (800) 800-8072+1 (800) 800-8072Click up if you have successfully reached Checkers & Rally's by calling +1 (800) 800-8072 phone number 0 0 users reported that they have successfully reached Checkers & Rally's by calling +1 (800) 800-8072 phone number Click up if you have UNsuccessfully reached Checkers & Rally's by calling +1 (800) 800-8072 phone number 0 0 users reported that they have UNsuccessfully reached Checkers & Rally's by calling +1 (800) 800-8072 phone numberCustomer Service
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Checkers & Rally's emailsmobilecsr@checkers.com100%Confidence score: 100%Supportlegal@checkers.com98%Confidence score: 98%legal
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Checkers & Rally's address4300 West Cypress St., Suite 600, Tampa, Florida, 33607, United States
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Checkers & Rally's social media
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