Checkers & Rally's review: Online ordering

Online ordering is a great thing when you can actually pull up at the time your confirmation says and receiver food. That is not the case here! I pull up to get my online order for her to tell me that it is store policy that they do not cook food till you pull up to pickup window. Hummm! Why online order than? Is this actually a policy? If so, why does it not state your order will not be cooked till arrival at pickup window. Instead, it says your order will be ready for pickup at such and such time. I love rally's but have had nothing but horrible service dealing with the customer service at this location!