The complaint has been investigated and
resolved to the customer's satisfactionResolved Cheapoair — fraud and poor customer service!
resolved to the customer's satisfaction
I got a 'great' deal off of this site. But that's where is the problem started. I needed to change my ticket and I was charged a hefty penalty for it (Which was in their contract) — I let it go because I had no choice since my ticket was non-refundable.
What happened is that instead of changing my ticket, they issued me a new one and charged me the price of a new ticket!! I have been trying to get my money back for 3 months and I am getting the run around.
Furthermore, my itinerary changed because the flight I booked was delisted. Cheapoair did not inform me until 10 days before my departure. I called the airlines and they told me that they contacted that agency 2 months before my flight to inform them that they flight was relisted. But cheapoair never changed it back and did not inform me. I am looking into sending more complaints with the members they are associated with.
I would not recommend them even if you do not care about the price of your ticket or how simple your travel plans maybe.
The complaint has been investigated and resolved to the customer's satisfaction.