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CB Vehicle Repair and Maintenance Nissan Complaints #682-701
Nissan

Nissan review: service rep from dealer trys rip me off!!! ( 1 comment)

J
Author of the review
9:39 pm UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.

I bought 20005 nissan altima, it was brand new car from dealer, I had only 1 miles on it when I bought this car. Never had problem until near 30, 000 miles check engine light came on. This was on 12-2007, I went to Cerritos Nissan and service rep told me my fuel pump is bad and there was recall on onboard computer. They fixed it under warranty. I notice something weird. Everythime I fill-up gas full level does not go all the way and gas level drops down too quickly, it seems like car is using more fuel. This car has 20 gallon tank, I could be already empty.

I went to different dealer closer to my home, They told me since other dealer did the repair you need to go back same Dealer for any more warranty repair. When I got to Cerritos Nissan, Service Rep told me they can't check on my car because gas is full. I told them to its okay to drain gasoline off from my car (they said its fire hazard) to come back when gas is near empty.

2nd attempt, march, 2008, I went to Cerritos Nissan to drop the car off, Service Rep told me we are overbooked, please come back later. (I already made appointment 3 month ago). I had no choice reschedule for another day

3rd attempt, may, 2008, went back to Cerritos Nissan, Service Rep who help me last time he no longer works there. No one know about I make appointment for service.

4th attempt, June, 2008, finally Cerritos Nissan, took my car and checked over and they did not found anything wrong. I asked service rep did you check the fuel level and service rep told me no need to check. That's funny, first Service Rep told me to bring car in when gas near empty. I think they are trying void the recalls they made or they simply does not time to check my car over.

I talked with Supervisor at the Cerritos Nissan, He told me since you havn't done any 30, 000 mile service he recommend doing service, He quote $1600 that's right $1600. He also told me car battery is weak and needs to change right way. I said wait a minute here. I went to my own mechanic there was nothing wrong the battery. He did voltage check and re-checked nothing.

You know, Some time business slow and they try to make sales, COME ON! I bought the car from dealer and they tried to rip-me OFF! I am not happy at all with service they give me. They are losing nissan customer. I am not buying another nissan! Cerritos of Nissan (CA). Beware!This dealer will try to rip you off any way they can!

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ectorres323
Van Nuys, US
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Nov 28, 2013 3:39 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I took my 2012 nissan because I was told I had an oil leak. I was told to take it back to my dealer to have the part replaced. I get my car back and was told they 'sealed it' for me. But then my mirror almost fell as i was getting closer to the freeway. the service rep Don said he was told my mirror became loose after the car wash. At that point they intended to push the part back into place. His service manager told me he inspected my vehicle and determined this was not their fault. NO one informed me of the new damage to my mirror. Not only was he saying this was not theiraw that my side mirror was loose and instead of telling me before I drove off. I drove that car ib perfectly fine and have a picture of how it left. how can this not be their fault?

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