CenturyLink — poor customer service and incorrect bills
I do not pay for long distance service from Centurylink. I only have local calls only. Last fall a long distance call came in on my bill. I called to complain because NO long distance call are ever made using CenturyLink from my home. I have 2 other methods of doing that. The man removed the charge. I removed the auto-pay feature so I would watch my bill more carefully. Months pass and things are fine. I reinstall the auto pay feature. Coincidence or not the second month there is another long distance call on my bill. I Googled the number. It belongs to DirecTv. I do use DirecTv but I always call them using their toll-free number. Even if I did call them long distance I wouldn't use CenturyLink. I have only had CenturyLink 9 months and it has been one thing after another with them. I asked the lady when my contract was up. She told me I didn't have a contract. She said she would place my long distance call complaint up for investigation. I hung up, made a couple of calls to arrange alternate service and called back to cancel my CenturyLink service. Now they tell me I do have a contract and it will cost $99 to break it. The contract is up July 1st. Even if I have to use 2 cans and some string I will cancel these guys on that day. I have again removed them from auto-pay. I'll wager there are no more overcharges.
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loovulkats,
I received your email with your information. I will look into the concerns and respond directly to you. Thanks.
Joey H
CenturyLink Customer Outreach
[protected]@CenturyLink.com
Thanks for your efforts Mr. Harper. I sincerely appreciate you and your offer for us to reconcile out differences. I submit if your customer service representatives had your abilities and authority we would never have had to use this forum.
I must say that as soon as the CenturyLink billing dept and I got things straightened out I have not had one problem. MY telephone service has been the best of any service I get monthly. Not counting the electric company. I am glad I chose this medium to complain and grateful for the assistance of Joey at CenturyLink. That being said, my DirecTv contract is up in July and I am looking for a competitive price for a bundle. I have had excellent service from DirecTv. They are just pricing me out of their market and, more importantly, I am interested in a faster internet connection.