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CB Internet Providers CenturyLink Complaints #182-201
CenturyLink

CenturyLink review: personal and canceling service ( 1 comment)

S
Author of the review
9:49 pm UTC

On December 5th I called to cancel my internet service as it's too slow. I called in November to see if I could get faster service but only 5mbps more and I only have 5 then. The lady on the phone wouldn't listen to be and kept over talking me and wouldn't let me cancel eve though I said I wanted to cancel 10 times. I should have a right to change services and my mind and she or Century link should listen to the customer. My sister was here and heard the same thing. I finally got frustrated arguing with her for ever and told her to cancel my service as of December 5 and hung up. She didn't cancel it but 2 days later my modem quit working so I thought I was okay. Now they want money and I'm to blame. Doesn't a customer matter anymore? or is it just sell, sell, sell. I had been a customer with them for 15 plus years and got no respect. I just don't feel I owe them anymore money.

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J
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Jeanie Wilson
Columbia, US
1 comments
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Aug 11, 2020 3:57 am UTC

Charged for a dead phone! Phone has not worked much this year. When they fix it the first time it rains it has a terrible noise in phone so bad we can't hear anyone or them us. Was promised 1.5 Mbps but was informed we can't get it in our area although a close neighbor has at least 1 Mbps. I have an extremely sick
totally disabled husband and I need an extra phone, one that works! We were charged many times for services we don't use, or want. It all adds up. We need better internet for fair prices. Since we have requested higher internet, it has gotten even worse, our speed is 768 Kbps. We are charged as of now for up to 1.5Mbps that they say we cannot have. We are older people also. Not right to be charged big bills for a dead phone. We have been faithful customers and paid our bills on time for about 18 years! This is not fair. I have a lot of the bills where we were charged for things we didn't have.

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  1. CenturyLink Contacts

  2. CenturyLink phone numbers
    +1 (800) 244-1111
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    Headquarters
    +1 (877) 348-9005
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    Internet Service
    +1 (877) 348-9007
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    67%
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    +1 (866) 314-4148
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    Prism TV Service
    +1 (866) 963-6665
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    Ordering Services
    +1 (800) 423-8994
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    Payment Specialists
    +1 (877) 837-5738
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    Moving Services or Billing & General Customer Service
    +1 (877) 803-8414
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    Disconnect or Cancel Services
    +1 (318) 628-7981
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    Engineering And Technology Management
    +1 (505) 250-4393
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    Infrastructure Engineering
    +1 (407) 628-6624
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    8558914083
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    8772990946
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    +1 (800) 603-6000
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    930 15th St. 11th Floor, Denver, Colorado, 80202, United States
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    Sep 21, 2026
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