CenturyLink  -  Phone / internet

After 40 plus years of having this company as a phone and internet provider, I'm completely beside myself as to the horrible customer service that is currently being used. 38 years running a non-profit 501c3 caring for foster and at-risk now being damaged, a home-use office due to covid is affected, a 79 yo disabled and a 53 yo disabled persons are affected all because of a billing question that a CS person out of Columbia decided to completely disconnect the services we rely on. Now our bill and account which we had a price for life is a complete mess and incorrect plus although we are billed and paying for 80 mbps internet service they will only allow 25mbps until the investigation is complete which the issue began on 11/5 and as of 11/30 the investigation has yet to even start. But they want the $50 increased and incorrect bill paid and having dealt with something similar before if paid could cancel out the price for life and null and void previous agreements an not a single person actually cares despite the fact I have a heart condition and right now I'm having chest pains again just writing this with the anger and stress they have caused. Unfortunately, they are the only usually reliable company in this area all I want is the internet speed that is listed to be given at least until they fix the account and billing. The substation (hut) is directly across the street and every tech. states we could have that 80mbps within minutes if corporate allowed them. They have gone from 11 techs to 2 all because of how customers are currently being treated. Benefits of having the hut that close, the Techs are top-notch but its unfortunate that the terrible service they are quitting.