CenturyLink reviews and complaints 3
View all 758 complaintsCenturyLink - Phone part of their bundled service has been out two & a half months with them reneging on vows to send tech out to repair.
Around August 11th, 2021, I needed to make a call and had no dial tone at all. Waited for a while, tried again and hoped it resolve itself, i.e. (return of dial tone). Anyway, decided it was time to contact the ISP, Centurylink in hopes of getting this vital matter resolved . Our family of 3 needed a working landline because I am the primary care-giver for my husband : he is a stroke survivor, has very limited vision, is diabetic, right side of his body weak from stroke. I am also his secretary responsible for bills being paid, making doctors appts., his meds refilled, and more. He himself is our Hero, accepting of this part of his life. What we cannot Fathom is the Many Calls to Centurylink, the countless times on my cell phone speaking with "agent-reps" who have not a clue, or don't care. I was given repair ticket numbers that they later said did not exist. On Sept.22nd of this year, they sent a Tech over ( I have his email to us), looked at outside wires, and he sped out without calling the landline phone here so we can have it up & running. Fast forward to Oct. 6th, Oct.11th and Oct. 16th with no Tech. These dates were provided by the varied CenturyLink agents I spoke with. A Landline is Vital for mutual communications w/health providers, pharma, etc. Also, on their own website, CenturyLink lists 5 Reasons to have a working reliable landline for First Responders to pinpoint our location. The utility co. said to me (cell phone), that they are not responsible for this issue as the city wires are ok & its between the ISP and ourselves. Please advise - Thank You, Sincerely The Patrick Family, Greenville, NC 27858
Desired outcome: Restoration of the landline for our one phone line here.
CenturyLink - Customer support
Email for android does not work. The app stopped working a few weeks ago and now is no longer on Google Play
Customer support page inaccessible
Customer chat inaccessible
I did find a phone umber and I have spoken with several people but they are all clueless, all they want to do is sell me 'inside wiring protection', I am a network engineer! Really, really sad way to run a business. It has been getting worse and worse over the last five years.
It is like they took my money and ran off to the Caymans! Deplorable for a company this size to fail so dramatically.
Desired outcome: Get competent people and solve the proble. You do not make money or success by sitting on your [censored].
CenturyLink - long distance service
I am seeking to terminate Account number [protected]. I have had at least four phone conversations, two or three online chats, sent email to CenturyTel personnel about closing this account and terminating CenturyTel being our long -distance carrier. Last week I was told there is no record of our having an account. Wednesday I tried Quick Pay and again no record of an account, but whenever I make a call from our phone line [protected]), I reach this CenturyTel number (800-860-1020). We want AT&T to be our long distance carrier as they serve where we live in California. We got the Century number years ago when we were traveling and before cell phones. We no longer use or need this number. We also have an 800 number that fed into CenturyTel (800/726-8847 ). They will not terminate our CenturyTel service and keep sending me back and forth to the same numbers and websites and each refers back to the other - it is a total runaround
I called on 2/8/2021 to report my internet was down. After speaking to several different people, I was finally able to get one that seemed like they cared. I upgraded to a faster speed since it was finally available in my area and scheduled a technician to come out on February 17 to install and do the upgrade. My internet, of course, was still down at this time, so I was switched to another person that promptly hung up on me after I was connected. Finally got back through to a live person and was told that my internet had been upgraded and would not work until I had the new modem installed. I pointed out that my internet was down prior to me agreeing to upgrade and I could not go a week without it. They said they would a send a technician out in 2 days. That didn't happen and after calling again, I get a text that there was an outage in my area that was causing the problem. Two days later my internet was finally working (even though they said it wouldn't until I received the new modem). The tech never showed up on the 17th to do the upgrade either & trying to get someone who won't lie to you or even give a damn, is a NIGHTMARE! Not to mention they insist that someone over 18 has to be home between 8-5pm, so a wasted day off work. This company should be ashamed of their customer service. I have been with them for over 25 years only because I have no choice where I live. Centurklink..stand up and do the right thing by your loyal customers!
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