The complaint has been investigated and
resolved to the customer's satisfactionResolved CenturyLink — horrible, horrible service
resolved to the customer's satisfaction
I've had the misfortune of dealing with this company for years, being the 'only gig in town' for so long. Recently, I had requested unlimited long distance. Was told it would be $8/mo. Great, no problem. It was to be on by SEVEN P/M THAT DAY (a Thursday). By noon the next day, it STILL was not on, so I called, and was told they were going to 'bundle' since I had phone and DSL through them, and I would get a complimentary upgrade to 10 megs on DSL, and that it had to wait until TUESDAY. TUESDAY comes around, and STILL no long distance service, let alone 10 meg DSL. I'm FURIOUS and I call, and they don't like dealing with angry customers, so they hang up on you! EIGHT CALLS LATER, I find out the person who did the original order had it so screwed up that it had been CANCELLED. They also said they could do the long distance immediately, they don't know why she said it would take so long! They were also going to send someone out THAT DAY (Tuesday) to upgrade my outdoor phone box for the 10 m DSL. Here is it FRIDAY and the upgrade has not been done. I call tech support (what a JOKE!) and he said it's because I have a line running from the box to inside the house! And that it is too long, I need a shorter one, because it's interfering and keeping me at 152 kbps!!! Apparently, just like if your garden hose is too long, it runs out of water pressure, if the phone cord is too long, it runs out of internet. Asked why I'm not using the indoor wiring, WELL!!!...I was told YEARS ago it would cost me a lot unless I had inside wire maintenance, so, I paid for inside wire maintenance. I have a lot of cats, so it's a bit smelly, so, the repair guy refused to do the work, even though I'm PAYING for this service. SO, I paid for it, and never got it fixed!!! If I find out I'm being charged extra (I was also told when I got the DSL service the modem was FREE, and now I see I'm being charged $5/mo. for it!), I am going to file with the state attorney general. I am not about to go putting more money into equipment because of some hair-brained 'theory' they have as to why I'm still only getting 512 kbps instead of 10 mgs...BIG difference, and the computer isn't that close to where the box is to utilize a shorter line!!! I'm tired of half hour MINIMUM wait times, idiots that don't know what they're doing (I suppose if I kink the phone line, I'll stop my internet all together???), and being charged for things I did not agree to!!!
The complaint has been investigated and resolved to the customer's satisfaction.