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CB Internet Providers CenturyLink Complaints #2-21
CenturyLink

CenturyLink review: dsl 8 mbps service cancellation.

S
Author of the review
5:24 pm UTC
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This review was chosen algorithmically as the most valued customer feedback.

Paid up until 7/21, normal bill $157.44 New provider installed internet on 7/28 and phone ported 8/3. Cancelled service 7/29, online statement shows 0 balance and closed account. Got bill in mail for $169.56, called and told they have a no prorate policy and phone still shows in service. I'm not paying for service I never used, and their service was only 8 mbps. New service is 13 times faster and bill is $77. Centurylink offers poor service and will bill you for services not rendered.

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  1. CenturyLink Contacts

  2. CenturyLink phone numbers
    +1 (800) 244-1111
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    Headquarters
    +1 (877) 348-9005
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    Internet Service
    +1 (877) 348-9007
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    67%
    Confidence score
    Phone Service
    +1 (866) 314-4148
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    Prism TV Service
    +1 (866) 963-6665
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    Ordering Services
    +1 (800) 423-8994
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    Payment Specialists
    +1 (877) 837-5738
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    Moving Services or Billing & General Customer Service
    +1 (877) 803-8414
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    Disconnect or Cancel Services
    +1 (318) 628-7981
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    Engineering And Technology Management
    +1 (505) 250-4393
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    Infrastructure Engineering
    +1 (407) 628-6624
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    Sales Engineering Manager
    8558914083
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    Small Business
    8772990946
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    +1 (800) 603-6000
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  3. CenturyLink emails
  4. CenturyLink address
    930 15th St. 11th Floor, Denver, Colorado, 80202, United States
  5. CenturyLink social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 13, 2026
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CenturyLink Category
CenturyLink is ranked 13 among 53 companies in the Internet Providers category
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