Century Link — harassing
Starting a week ago I have been getting a call every day from [protected]. This is a recorded message to stay on the line and wait for the next rep. Well I looked this number up it is a collection agency. I do not owe anyone any late money, I know this for a fact. After getting a call at my office as well as my cell phone I called back. This collection agency was calling for Century Link. I asked them never to call me back I do business with Centry Link not them. So I called Century Link, I was told the harassing calls were from a bill mailed out on April 13th for $53.27. Today is April 20th, I asked why I was getting calls about a bill mailed out on April 13th, he said if I just paid my bills we wouldnt get these calls. Well today I got this bill in the US Mail dated 4/13 for the $53.27. I also found out that my partner at the business got this call last week and said as soon as we got it in writting we would pay the bill. I just verified that we paid our last bill in full. This was just the remainder of a partial month since we switched to Cox Communications on Febuary 15th. I am so pissed right now, my next step (after paying the non-late bill) is calling Cox to switch my 2nd business over to Cox also. Just to top it all off I am now getting calls from [protected] and they are hanging up on me. You have to be kidding me. All should cancel Century Link as soon as possible.
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CenturyLinkJoey is a bot, probably just like the rest of the jerks CL hires. Joey, if you really care about your customers, CL needs to improve service and resolve matters before they end up on here. Maybe some training on how to speak to people and take care of their needs. It should never come to posting your company on a public complaint board to get problems solved...for that matter, a good company would not have all of these problems anyway. Joey, you need to be more proactive to prevent customer problems not reactive.
a verified customer
nwashburn,
I'm also sorry to read about the trouble you've had with CenturyLink. I would be more than happy to assist with your issue. Just email me at [email protected] with your name, account number and reference your post here on Complaintsboard.com. Thanks.
Joey H
CenturyLink Customer Outreach
[email protected]
Pharmacist, Totaly here what you are saying, I shut off my Centurylink 2 months ago due to relocation to another state. I paid my bill on the day that I shut it off (which was also the same day my bill cycled over) and called and had it shut off that very same day. The man at centurylink who I spoke to said that I would be getting a check back for 12.35 due to a slight overpayment. After about a month (and no check) I started receiving phone calls from collections saying that I owed 35.00 for a full months worth of service. I called the collector back and spoke to a lovely lady there who said that this happens all the time with C.L. and that she would take care of it for me. After ANOTHER month we by low and behold today I get another phone call from a differant person at the collectors...This experience was not so nice, after explaining the situation to the women this time she promptly told me IN THESE EXZACT WORDS: that I didn't know what I was talking about and if I did not give her a debit or credit card number to put the amount on she would be more then happy to make sure this debt gets put on my credit report. She then promptly hung up on me. I had wanted to go back with CL in my new apartment once I am all moved in...that will not be happening.
a verified customer
pharmacist,
Sorry that your troubles continue. If you want to take me up on my offer, just let me know. [email protected] is my email address. Thanks.
a verified customer
The goons at the RPM collection agency are still calling and wont stop. Today is 4/27/2010. I paid the non-late bill to Century Link a week ago. Now I am getting calls at the office and my cell phone every day from a second number (same collection agency). I have asked and told them never to call my number again. I am so pissed. Cox will be at my second business to change service next week. FYI I am saving over $100 a month on the new Cox Service. Thanks Century Link for opening my eyes.
a verified customer
Note the payment has been sent to Century Link and even though I spoke with RPM they are still calling both numbers every day. I just found out we advertise in DEX. Will cancel as soon as possible.
a verified customer
No problem. My offer to help will always stand. Again I apologize that the issue occured.
a verified customer
No thank you. I am done with Century Link.
a verified customer
pharmacist,
Sorry to read about the trouble you've had with CenturyLink. I would be more than happy to assist with your issue. Can you email me your account information so that I can investigate? My email address is [email protected] I've been helping customers on Complaintsboard.com for over 2 years now. Please let us know what we can do to help. Thanks.
Joey H
CenturyLink Customer Outreach
[email protected]