United States - 77210-4583
It all started when I had to connect my gas service. It was on a Friday. I left a callback number for Centerpoint to use in order to gain access just 'outside' to connect the gas for the apt. they didnt call the contact. And left a note on door. Okay so I let it go. Called the company and they were to bring someone out on Monday. Okay, i dealt with it. Mind you it was 38 degrees outside. So that meant i couldnt stay in my apt for that weekened (but oh yea still paying rent). Anyway- but come Monday afternoon -no one has showed up and I made sure I had someone at my apartment waiting in 38 degree weather with no heater nothing!! I call Centerpoint and they said, 'no it's not to be hooked up till tuesday". Hell, no! I had to insist that customer rep told me Monday. She said ok well I will have to charge you . There's no way I told myself. I ended up getting the fee waived luckily and service got turned on that afternoon. Ok- I guess they did something right FOR NOW. so get this i did a bill payment to be withdrawn automatically on 2/5. My bill was due shortly after. It was 2/8 and nothing debited from my bank account. So I made a manual payment. I then sent an email to the company informing them to only charge my account once. Never received response. on 2/12 they charged my account twice. I sent another email and again no response. their quote: they will respond within 24 hours. DID NOT HAPPEN!!. they are money -hungry and i have pay to pay my bills too! dont get me started
Having been employed in the Centerpoint offices for many years, I can tell you that everything we do here is perfectly legal. People call us fraudsters every day. We are accused of running rip-off schemes and even stealing/misplacing our own gas to artificially inflate retail prices. I can tell you with certainty that whatever level of illegal activity is happening here is not enough to warrant the upset I've seen on boards like these, especially considering that our activities (legal or not) are industry standard and are not attracting negative attention from FERC. You, the public, elected the folks who appointed the FERC officials, and thereby created the laws that govern companies like Centerpoint. If you don't like the fact that we are the only game in town for gas or residential electric maintenance or that we play for-profit hardball just like every other energy related company, then maybe you should have thought about that when you made your voting decisions a couple years back. If you are expecting great customer service or something, I'm sorry but that is a completely unreasonable request considering the lack of competition. Customer service improvements are expensive and will not affect our sales in the slightest and would therefore be silly to consider. Bottom line is just 'get over it'. Your complaints are not getting you anywhere, and in some cases could be construed as libel.
Center Point hires Davey Tree to "trim" tress and shrubs around the utility lines. I want to have our...
I have had a terrible time communicating with the ignorant people that Centerpoint Energy hires. Apparently they get off on calling customers liars, and don't ask for a manager b/c there just so happens to not be one regardless of the time of day that you call.
I receive my bill by email and when I do forget to pay they send a reminder through the mail. Great. With 3 kids and being a single mom not always enough time to pay everything on time.
Fine, I'll pay a late fee, no problem.
Well this month by the time I opened the reminder letter to late already disconnected. Finding this out Tuesday evening. Fine get on the phone pay the bill through billmatrix, call centerpoint give confirm.#, now just wait till tomorrow to have it reconnected. Great.
Not so great. Wed. morning call the customer rep center (from work I like many others do have a job from 7:30 - 4:30) I gave them my cell # to call me on while I'm at work since they said i could to have the tech call me 20 min prior to arriving. Great!
Not so great. All morning i waited no phone call. So I asked if I could take the afternoon off to wait for the tech (used up 1/2 a day of vacation since it was for personal use). Arrived home at 11:55 to look on my front door and that famous yellow ticket was hanging on the door that the tech had already been by. Got on the phone called centerpoint and the rep that answered said the tech would be out again later the ticket was no closed. Great! So then she said let me read the call ahead #, well she read it wrong so I corrected her and here is where it starts. She said that's what I said. ok no big deal just want my gas connected. Waited all day at home cell phone glued to my hand so i don't miss the call.
Well now it was 5:00 p.m. no tech. Open HOuse at the kids school in 30 min. so I'm looking out the window and by chance I see a msg. on the home answering machine. I play the msg. guess who? Centerpoint Tech. called @ 9:13 a.m. said he came by no one was home and was closing the ticket. I was so pissed I called the centerpoint and they were swore up and down the tech called my cell # maybe I didn't know where I was listening to the msg. from like i'm ignorant. telling me they had to verify the story and listen to the recording. And then they still insist that i'm confused. come on now.
All in all nothing was solved when i spoke to them last night the window of reconnection was 8am - 8pm. So i told them i'd like to try tomorrow but please i'll be home at exactly 5pm. and the ignorant Ms. Pamela Bolden said well now the window is from 8-5 be home before then. That b***h just aggravated me. If there were another provider in the city I would no longer by with centerpoint even if i had to pay twice as much. I think my sugar level dropped and my blood pressure went up at the same time arguing with those ignorant people there. And then one of them said well you have a problem and that is that maybe you should have paid your bill on time.
How's that for outstanding customer service. I know nothing will be done about this. I wish they would screen the ignorant people they hire. But I guess at 7.25 an hour we get what we pay them for.
Why does anyone waste the $35-$45 a month on Home Service Plus when you end of waiting 2 days to get an air...
on 8-12-09 @ 9:09 am i went into the discount tobacco oulet to pay on a gas bill, discount tabacco outlet had a sign posted stating that any bill of center point energy would immediately post, well i paid the bill @ 4:10 pm the same day 8-12-09 a service man from center point came and disconnected my services stating non payment, well i called centerpoint and they informed me that i needed to call in with the reciept number, but i did not know that only because the discount tabacco stated that my payment would post immediately, now centerpoint is charging me reconnect fees and disconnect fee which is totally wrong, futher more no where in centerpoints cut disclosure does it mention anything of a 31 dollar disconnect fee, i feel as though they are trying to get a dollar anyway they can, and its wrong. i paid my bill and it should have posted but discount tabacco did not post it, and centerpoint supervisor informed that they have NO CONTROL over what an authorized agent puts in their store. Discount tabacco should pay the 61 dollars as they are the ones that misrepresented centerpoint. and centerpoint had they time that i paid and still charged me those redicolous fees.
My husband made a wrong internet payment submitting a US$ $ 7032 instead of US$ 70.32 last March while we were in a hurry leaving for a trip last March 2009. We have paid BIG time as Center point has failed to return the money they owe us.
It took them weeks to understand the problem and do something about it, then we were transferred to Mrs. Susan Ackerman who said that they would make a deposit to my husband's account for the amount paid. After it, it is been a huge struggle for Center Point to successfully place the money to my husband's account due to 'technical difficulties' with Chase Bank. My husband had to go back and forth between these two in order to clear up a transaction none could understand! Finally, a couple of weeks ago my husband got the money into his Chase account and we thought it was the end of the story. He went to a Chase branch to ensure the money was there at the end of May and was not going to be removed and guess what happened. They have removed the money due to the 'disappearance' of the check Center Point claims made to the Chase Bank for this amount. The check is not found on the system reason why we are left without US$ 7032 again!!!
The unbelievable is that it is US the ones having to deal with the Chase Bank as Center Point not just kept and keeps failing to pay us back but to do it properly ensuring all mechanisms are in place with the bank.
Now I am going tomorrow to downtown to deal face to face with these people looking for a physical proof they've done what they said they did which honestly I do not believe anymore. That means, I have to miss work and money to look for a way to close this matter successfully.
All these months to make a single payment transaction???
It is unbelievable.
If anybody has any advice about other routes to proceed and get this fixed I am all ears.
They came in a team to jump my fence with ladders (i keep my gate locked) and cut off my gas. When I showed them copies of my bank statement and recent bill to prove I was up to date, they literally ran away from me and refused to even call their supervisor for confirmation.
I spent 45 minutes on the phone, trying to figure out how such a mistake could be made. I'm on time and current - in fact, I overpaid last time just because it was easier to make it a round number!
They said they would get somebody out within 2 hours. When he showed up, he flat-out said he would not climb my fence. Well, the person with the key wasn't home, so I couldn't unlock it, even if I wanted to. The technician was being such a jerk about it and said he was leaving - and not turning on my gas.
When I stood in front of his truck and called CenterPoint, he decided to call the police instead (like i would let him leave without doing his job?). When the cop showed up, he told the cop that he wasn't allowed to climb fences, which we all know is BS. His attitude was so bad with me that I wasn't about to invite the jerk into my home to go through to the backyard, but that was eventually what the cop suggested. The technician said he was frightened, which was why he didn't ask if he could go through in the beginning, which is also BS, because he came to the door with an attitude.
To top it all off, after the police escorted him to my meter and back, the technician had the nerve to ask if he could inspect the hot water heater. HE HAD TO COME IN THE HOUSE TO DO THAT, SO WHY DIDN'T HE JUST ASK TO COME IN AT THE VERY BEGINNING, instead of getting all trashy and calling the cops?
I'll tell you why: because CenterPoint hires lazy people. My husband caught one hopping the fence, but he was dressed like a thug: ballcap on sideways, baggy t-shirt, baggy saggin' pants, and basketball shoes on - NO CENTERPOINT IDENTIFICATION ON AT ALL. And now this guy, refusing to turn the gas back on because it required him to get a freakin' ladder.
The Centerpoint meter reader's unauthorized access to our yard caused our older dog injuries. The...
Center Point Energy"...what a company.
I've been a long time paying, honest customer...& what do i get...
the tech came out to my home April 27, 09..to read my meter because my gate doesn't permit them get in my house... so of course we let him in to read the meter..
the following mth i get a $600.00 bill n the mail...Of course I call & they explain...the reason for the enlarged bill was, because the tech claimed we had a dead meter..& was changed out the next night @ 7:48 pm (yeah ok)... First of all we have survaliance cameras 2nd.. there was no way the tech came into my house...
long story short...I called ther infamous csr rep. & she strait out told me It was my my word against the techs...
They can Kiss My ###...
We had been paying our bill, never late. They changed my account number without notice. They turned off our gas and left no notice. Now they will not turn it back on. Their customer service is below zero. TO top that off, you can't change to another gas company. I am very very upset. I will retaliate in any way I can.
This Company arbitrarily Disconnected My service and there was no wy for their customer service people to listen. Taking advantage of their dominat position being the only option we have in Houston for Gas service.
Even after I was forced to pay them some money that i feel I don´t owe them. then after paying $ 62 for the reconnection they tell me that my service is going to be recconected in 4 DAYS. This is an utility and therefore necessary. Is completely unacceptable for this people to take this long. I wish I had an Alternative of a Gas company.
I recently moved out to my own apartment with 2 kids. I thought the hardest thing would be finding an affordable apartment. Boy was I wrong. I called Centerpoint Energy to get my gas connected on March 2nd paid my deposit on March 3rd. The deposit payment has been taken out of my Bank account. They told me my gas would be connected on March 6. Today is March 14 and my Gas is still not connected. I called on March 6 they told me there was a system error, that my turn on was not ordered and my gas would be connected on the 8th. Guess what it still was not connected and Im having to order out because I am not able to cook and sponge bathe my kids cause I refuse to baith them with cold wated and have them get sick. I even spoke with a Ignorant Supervisor who was blaming me for not having my gas on and didnt even care that I had young children to bathe with cold water. It seems everytime I call the Customer Service Specialists get ruder. I call today March 14 and they tell me the connection for my apartment was never ordered and that now I have to wait until March 15 to get connected. This is the most ridiculous and incompetent customer service department I have talked to. They take advantage because they are the only gas company in the city of Houston. I hope this changes soon. Because they talk to people like ignorants and they treat people like they want.
Center Point Gas Service has the worst Customer of all utility companies I've ever dealt with... !!! I have forgotten to pay the bill and they disconnected the gas service. I paid the bill immediately. However, the next day I was going to get the gas service reconnected they told me a technician will arrive between 9:00am and 7:00pm and that someone must stay home and wait "ALL DAY" because they could not tell me an approximate time of arrival. Since I have to work and I was about 10-15 minutes away to get home I left a phone number for the technician to call me when he was on his way to re-connect the gas. I called 3 times Center Point Customer Service to make sure they have the information and I would get a call from the technician. The technician showed up around 6:00pm and never called the 2nd phone number. I hope I can find another Gas utility company in Houston to change the service. I also have a business account with Center Point Gas which I will also change. If you know of any other Gas utility company in Houston, please advice. I'm also looking at another options like installing a "Califont gas water heater, " which is widely used in Europe and South America. This heater can be connected to a portable gas container and it’s much cheaper that staying obligated to Center Point Gas service. Any thoughts? Thanks!
Centerpoint disconnected my gas on Feb. 19 2009 in error. When I called them and reported it, they ensure me someone was coming out that evening to reconnect. No one showed up. No hot water, unable to cook for my family, and the weather outside being 40 degrees, they still don't know what happened. Called Centerpoint at 7:00 am on Feb.20. To inform them no one showed up. Once again, they don't know what happened. Assure someone will be out some time today to turn on my gas. There is one catch someone has to be home. I have to work, and unable to sit at home with no time frame of when the gas will be restored. As of now, I still have no gas, due to no fault of my own. Can I please get some gas?
Center point is out for themselves and the customer service providers truly suck! I wish I was a billionaire, because I would buy Center point and fire every worthless employee and those deadheads who play supervisor and managers as well!!!
My father is 89-years-old. January 12, 2009 my father’s gas was turned off because (It truly happened) we did not get the bill…. I immediately called Center point and spoken to a Ms. Johnson (they never give their first names, because Center point allows the agents to be rude and obnoxious to the caller without any implications.) MS. JOHNSON told me that I called on time and that if I pay now, the power would be restored tomorrow, well guess what? It did not happen. I paid more than what was asked, called to report the payment and the line was busy all day on January 12, 2009. When I called this morning January 13, 2009 I was told I needed to call YESTERDAY to set an appointment. Oh Yea? No Kidding! I called yesterday and the line was busy… Anyone else have an alternate number to call with the line is continually busy? I paid and Ms. JOHNSON’s word was voided. LOL! I even talked to the ### manager Mr. Brian (talking to both of those idiots gave me an indication that my account will not be taken care of properly) now another day with my 89-year-old father taking cold baths because I have no way of warming the water and another day of ordering pizza.
CENTERPOINT IS THE ONLY GAME IN TOWN; WHY IN THE HELL DO WE THINK THEY SHOULD CARE ABOUT THE CUSTOMER? WE NEED SOME RICH OIL TYCON TO COME AND BUY OUT CENTERPOINT AND FIRE ALL OF THOSE GOOD FOR NOTHING EMPLOYEES FROM THE STINKING “DON’T CARE” ATTITUDES OF THE CUSTOMER SERVICE (LOL!!! MAKES ME LAUGH TO EVEN CONNECT CUSTOMER SERVICE TO THOSE BLANTANT IDIOTS) TO THE SUPERVISORS AND MANAGERS WHO WALK AROUND A GRADE THE CUSTOMER SERVICE AGENT ON HOW FAST THEY CAN DISCONNECT FROM THE PHONE CALL WITH A DESPARATE ELDERLY CUSTOMER WHO NEEDS HOT WATER AND HEAT… MUST BE NICE TO BE KING FOR NOW…
ONE DAY… CENTERPOINT will mess with the wrong customer and every one of those pathetic employees will lose their jobs and hopefully replaced with employees who actually have brains that are fully-functional.
CENTERPOINT act as though they can do without my business, I am not the only one complaining... There is power in numbers and one complaint turns into many. CENTERPOINT... You need to watch how your staff is treating your clients...
I have been trying for a week to get my natural gas turned on. The first time the tech did not show up because he called ahead(to some number outside the US)and nobody answered so he did not even come to the residence. I took a day off work because they give an all day window. When I called to reschedule "Robert" assured me that as long as I had someone at the house by noon that I would be fine. My niece shows up at noon and there was note on the door that said "here at 8:45 could not come in the afternoon. I called and talked to a supervisor and she coped a major attitude. "We did nothing wrong" AWFUL COMPANY!!! SWITCH TO ELECTRICITY.
I would greatly appreciate any information concerning a class action suit pertaining to Centerpoint Energy...
I was on a service repair plan and paid my monthly bills by mail. One month I paid my bill online and then I...
I paid my bill at a local 'pay station' Monday morning at 9. I was told by a very rude *customer service* (laughable) representative that I did not need to report the payment because it is automatically posted to the account when it is paid at such a location. -insert lots of sighing & smacking of lips-
My service was disconnected sometime late Monday afternoon.
I did not know that it was disconnected until the raw meat for dinner had already been prepared to cook, mixes were mixed, and batters were ready.
When I called to find out what had gone wrong I was informed that this was considered my fault, my negligence, and most importantly more of my money would be needed before we could get reconnected.
$20 service fee for them to come out and disconnect me.
$40 reconnect fee.
$20 service charge for them to come back out and reconnect despite the fact that I paid on time as promised and it was their own customer service that fell through.
$47 after hours overtime fee if I want it reconnected on the same day.
$127 total just in fees.
And my bill was paid in full on time, and I attempted to report the payment.
When calling customer service I am more often than not hung up on after listening to representatives laugh & talk for a few minutes.
I suppose they disconnect after enough time has passed for it to count on their calls received quota.
I am fairly certain that they do not even have their headset on, as surely they would respond to my direct cursing, screaming and name calling when I realize that I am hearing the exact 3 females that I heard the last time I called, waited in que for approx. 15 minutes and then was hung up on.
9 out of 10 representatives that I am forced to deal with [protected]) are so completely and shockingly rude.
They seem to be very fond of eating while receiving calls. Taking no shame in making you hold while they chew.
That is, of course, if you can understand them.
I would have presumed that being able to articulate would be part of the job description in customer service.
There are no available alternative gas companies. The only option for getting rid of CenterPoint would be to convert my hot water heater, stove top, oven & central heating unit to electricity.
If this happens many more times that option may prove to be more economical.