They came in a team to jump my fence with ladders (i keep my gate locked) and cut off my gas. When I showed them copies of my bank statement and recent bill to prove I was up to date, they literally ran away from me and refused to even call their supervisor for confirmation.
I spent 45 minutes on the phone, trying to figure out how such a mistake could be made. I'm on time and current - in fact, I overpaid last time just because it was easier to make it a round number!
They said they would get somebody out within 2 hours. When he showed up, he flat-out said he would not climb my fence. Well, the person with the key wasn't home, so I couldn't unlock it, even if I wanted to. The technician was being such a jerk about it and said he was leaving - and not turning on my gas.
When I stood in front of his truck and called CenterPoint, he decided to call the police instead (like i would let him leave without doing his job?). When the cop showed up, he told the cop that he wasn't allowed to climb fences, which we all know is BS. His attitude was so bad with me that I wasn't about to invite the jerk into my home to go through to the backyard, but that was eventually what the cop suggested. The technician said he was frightened, which was why he didn't ask if he could go through in the beginning, which is also BS, because he came to the door with an attitude.
To top it all off, after the police escorted him to my meter and back, the technician had the nerve to ask if he could inspect the hot water heater. HE HAD TO COME IN THE HOUSE TO DO THAT, SO WHY DIDN'T HE JUST ASK TO COME IN AT THE VERY BEGINNING, instead of getting all trashy and calling the cops?
I'll tell you why: because CenterPoint hires lazy people. My husband caught one hopping the fence, but he was dressed like a thug: ballcap on sideways, baggy t-shirt, baggy saggin' pants, and basketball shoes on - NO CENTERPOINT IDENTIFICATION ON AT ALL. And now this guy, refusing to turn the gas back on because it required him to get a freakin' ladder.