CenterPoint Energy
reviews and complaints

I enrolled in HSP to the tune of about $40/month a little under a year and a half ago and have just had to make my first service call. I'm starting to think it's a scam. I have had no hot water for 3 days now and they keep jacking me around with the service call. I called them Monday morning, they were supposed to be here by 8pm. Then the appointment got changed to Tuesday by 8pm, supposedly because they don't do same day appointments "in my area" on Mondays. So yesterday was Tuesday, I asked them to be here by 3pm because I had to work at 4pm... I ended up having to call into work and losing a night's wages, all for nothing because they never showed. They initially emailed me with a new date a week from yesterday, which would put me 9 days without water. I called and waited on hold. they rescheduled it for tomorrow (because they don't do service calls "in my area" on Wednesdays)... now I have to work tomorrow again, am I going to lose another night's wages? This is ridiculous. For the $600 I have sent them in payments and the $150+ I lost in wages last night, I could have had another company here and had it fixed already. Is that why they are stalling? So they can take my money and not provide me with the service for which I have already paid?

Our service was disconnected. On day one we paid the bill with same day reconnect fee on their automated system. No service was on. On day two we called and the representative said we should have called customer service to talk to someone about reconnection because their automated system don't work; therefore, she put in an order for that day and no one called or showed up. Day three they put in another request for service and this time the system called and I pressed 2 which says I'm home. I called Center Point again and spoke with a representative who stated the technician called and I did not answer which wasn't true. Then I spoke to two supervisors. The first wasn't helpful, but David ID# [protected] stated that the technician did not call but he knocked on door which wasn't true. Three people was home at the time. Now we have been waiting three days plus two more days taking cold showers because of confusion from your system.

On May 11th at around 8am our buildings power flicked and went to 1/3rd power. We called CenterPoint to report the outage. When CenterPoint showed up, he said we put the order in wrong. He was not happy and then said,"I hope it's just a fuse". He disconnected everything from the electric pole and then reconnected everything that was disconnected. Power came back on for a split second then a number of our breakers popped at once. CenterPoint crew then makes phone call to get another crew out to fix the problem.

Before the second crew showed up for the service call, we contacted our Electricians (Wired Electrical services). They told us that this outage was not our doing. When the second crew showed up, they took one look at it and said, "anyone can see this transformer is fried". The second crew fixed the transformer, and all power was restored. However, when the transformer fried, it fried a compressor and Phone and some Contactors.

Today is May 31st and we just received the invoice for the compressor that was lost along with the quote from our phone company to replace the equipment lost. This is the reason why we have waited to submit this claim today.

The transformer in Question was less than 2 years old.

Centerpoint Energy has to be one of the worse customer service monopolies around. I called to get the gas shut off at a rent house I sold. A month later they are still drafting the amount out of auto payments I set up. I called this morning ,third time to contact them about this. Thought it was taken care of this morning, then, out of the blue, the gas man comes to my house, not my sold rent house, while I was at the store and cut my personal house gas off. I never talked about my personal house, but about the rent house. I have talked to several “representatives” all but one were very nice, but still unable to get 5his resolved! Now, here I am on a Friday afternoon of a holiday weekend and a house of company rolling in this evening and NO GAS! I can’t express how incompetent I feel everyone at Centerpoint Energy is! Glad they don’t furnish our electricity.

Belindajeffery [protected] belcrest st houston tv 77033. About 6 months ago centerpoint dugged a hole around my gas meter and fixed my meter. But never can back and replaced the concrete around my porch. Even if I am not home the gate is not lock. Cell [protected] ih ave contract centerpoint varies times. Order #[protected] / customer # [protected] the claims number just keep hanging up [protected]-

Gas billing and charges

I feel I am being fleeced by your company for extra money from somebody who lives on low income and it is in federal housing low income And has been a customer for over 10 years. In April 2022 I was Disconnected for $43 past due. The next day I immediately went to Capca LHEAP; Low-income Housing Energy Assistance Program. They called Conway Corp or Summit whichever And got me $130 pledge to pay the bill and reconnect. it took over a week for me to get reconnected to get somebody to come out and now I received a bill saying my bill is $182. I am on low income and in HUD housing I cannot afford that you guys are fleecing me the cost to get reconnected was more than I was shut off for. I’m 52 years old and under doctors care. I have HOME HEALTH coming out at the time I should’ve never been cut off

We had Vectran Energy in our area (indiana) and one of these days this year that bill changed to new company named Centerpoint Energy without our notice and our bill started going up and ebill continued to seem to work with Chase but auto payment seem to have problem. When I called Chase I found that they had a limit of 150 and the bill was 200 and over (from 136 prior) and therefore they didnt receive payment. After 3 hours of calling Chase and Centerpoint to see what happened once I received disconnection notice (as a surprise) instead of auto payment and billing, and explaining to 4-5 so called Unfriendly account representitives - noone was willing to waive the late fee due to miscommunication between Chase and Centerpoint. This costed me extra late fees extra fee just to avoid disconnection by paying via credit card. This company is so stupid and have such a terrible customer service (disservice) and monopoly in this area. if I had a choice I would stay away from this company.

My bill of 641 showed up with disconnecton notice. They also enrolled me into this similar company called pivotal home solutions that has done nothing but keeps charging 21 dollars each month. I asked them to take off that charge and discontinue that dis-service too but they said they cant because it is their supplier - customer is responsible to understand how their company works in all aspects to make sure all the bills are understood and paid for. When I explained about the Chase issue they were telling me that centerpoint is not going to try to find out how it works - it is our job to find out how their company is running... What a disservice

Looks like humanity, common sense is all lacking wth this comapny

Center Point sent a company to dig in my neighborhood without telling any of the home owners. They dug us a huge hole in my backyard and tore out slats on my fence. They refused to fix the hole in my yard and removed most of the nails from my fence leaving only one or two nails to replace the six originally in each slat that were not even nailed in properly. My dogs can get out of my yard or hurt themselves on the protruding nails and no one has come to fix the mess they made.

Centerpoint Energy has the worst customer service I have ever experienced. When trying to pay my bill online, my card was declined three times despite their being more than enough money in my account to cover the cost. Upon calling the customer service number provided, it was impossible for me to speak with a representative about the issue. When I was finally connected to a representative, he took my account number and immediately placed me back on hold. I was then put back through the automated system. I attempted to pay my bill again through the automated system, and again, it was declined. There was no effort on the part of Centerpoint to help me resolve this issue. I just had to keep trying until it finally went through. By this time, I had spent over two hours trying to pay a bill. It should only take about five minutes. Overall, my biggest issue with Centerpoint is their lack of effort to ensure the customers are being taken care of. I have never seen a company have so little regard for their customers. I would like to see Centerpoint Energy modify their approach to customer service by giving the customer an opportunity to work through any issues they may be having. An option should be provided in the automated system for customers to be able to connect with a representative for the specific purpose of resolving any issues they may be having. Case in point, if I had not made this complaint, Centerpoint would not have any way of knowing that the issue had even happened. That is a huge disconnect between the customer and the service provider that should never exist. Please provide your customers with a more efficient means of communicating with you.

I have called customer service twice in the last three weeks to have my meter checked. The operator told me it would be turned in, and that it would be scheduled for the next day. To date, it has not! My gas bill has increased by over 100% from last year. I live alone in a 1600 square home. I can not understand the massive increase. They were to check the meter and let me know if it was bad. If something else is wrong, I will have it repaired. Hopefully this will help to get a resolution of the problem of such high gas prices. I talked with two people, one by the name of Marisa, and the other Alita.

3/5/2022 requested my gas line be moved. Cannot get appointment for the work and it is 4/25/2022. Service was paid for, but Kevin Washington, Work Order Process Representative, sees that there is a hang up on the order but doesn't understand why and hasn't gotten back to me.

The work was paid for back in March and he can see the payment but doesn't understand why there is a hold up.

For the last 2 weeks our furnace has not been working properly, it mostly is not running when it should dropping the temps to very low in the house. We have had techs out 5 times so far to replace various parts, each time the waiting window is from 8 AM to 11 PM, (15 hour window is ridiculous), on 4/17/22 we were supposed to have someone come out again, and they never showed up! When I called the next day on 4/18/22 I was told they changed my 15 hour window to 4/18/22. When the Tech arrived on 4/18/22, he did not know what to do to fix our furnace and said we needed a master Tech. He called one and ended up blowing out one of the lines to the furnace to get it running again, it worked until this morning. Today 4/19/22, it is not working again! So once again I am stuck in a cold house waiting and hoping for someone to show up at a reasonable hour to hopefully fix this once and for all. The last Tech here said he did not know what else to do and a Master Tech is needed. I requested one today, we will see if one show up and can fix it...

i transferred service from my landlords account and started a new account. I paid the remaining balance for their account cause it was mine. Well skip ahead a few weeks. my landlord text me to say it wasn't paid or switched over. I paid $140 on 4-5-22. I called CenterPoint and provided them with the confirmation number and fix this issues. They couldn't locate it and said it wasn't paid but it was definitely taken from my account. they did not care about the issues and clearly it was MY PROBLEM and not centerpoints. I confused as how i can talk to your employees and go through all the channels. Yet still have to jump through hoops. All because your terrible automated system and rude employees. Shouldnt be this hard to transfer service, pay bills and track payments.

Name: Johnathan Cody Dowdy

Address: 3533 Country Club Rd E, Longview, TX 75602

Payment: $140 + 2.75 fees on 4-5-22

I work for a company and our gas bill runs $2200 a month. The problem is you can only pay with a credit card up to $1000 then have to wait “certain” # of days before you can pay again. Then after so many transactions they won’t let you pay with credit card. Was told to go to Walmart money center and pay. Went to Walmart and the lady told me that she had to have a first and last name to pay the bill…It’s a company! so now we are sitting here trying to figure out how to pay our bill. It’s absolutely ridiculous the hoops that we have jump through to try to get this resolved! We’ve called every day for the last five days and have sat on hold 45 minutes to an hour each time and no one seems to be able to help us!

I am a current customer who received a notice on my door to call a phone number to replace service. I called the number and was told that the matter has been taken care of and that there would be a card on my door. I went home and there was not a card on my door that day. The next day, I card was placed on my door at 9am in the morning. Luckily, my boyfriend saw the card and I called Centerpoint. I was on hold for 32 minutes while waiting for a customer service agent, which is 100% unacceptable! Then I was told that I would receive a call 30 minutes before the tech arrived at my place. This practice is not helpful given the fact that I am at work, which is more than 30 minutes away from my residence.

I feel as though improved communication would have made this process much easier for me, but I was not provided any communication from Centerpoint or the contractor about the change in service. This situation has been frustrating, as I don't have any other options for gas service and Centerpoint has not provided communication or appropriate customer service.

We had gas service restored in January of 2022 for a house we were purchasing out of probate. We just closed on the house and found that the water heater was not connected. We are now trying to put in a tankless hot water heater. Centerpoint put in a low flow meter on a 5800 sq ft house. Centerpoint wants 7 to 14 days to consider the meter upgrade request. We have no hot water. We don’t mind paying for the meter upgrade (even though Centerpointe screwed up by installing a low flow meter. We need help to get the meter upgraded today.

I have called several times for issues in the past when electricity went out while CenterPoint was performing work in the area. Unfortunately, they have shown failure to provide notices during planned outages, nor answer their phones during calls. I just called to cancel my service due to an upcoming move, and it took 32 minutes waiting for anyone to answer the phone. During this, a pre-corded robot would finish half their sentence, play repetitive music, and not alert me of the wait time. Honestly, I wish they had competition because their services are absolutely lackluster.

Called one number and was told to go online and just fill out info to start service. Ha! Fill it out and it says "no available dates to start service". If you need service call another number. Call the other number and are on hold for 35 minutes. Finally, someone answers and says "How can I help you?". I say we need to start service. She hangs up. Wow, what the heck is going on with them?

My oven stopped working, and I have been subscribed to Home Service Plus for more than 3 years.

I made an appointment and was given a date 3 weeks out. On the ACTUAL DAY Of the appointment I received an email at 3:45 pm saying that they are changing the appointment to the same day but a time period of 8am-9pm. It is now 5:30 and there is no word of any person coming. Calling customer service is a joke as it sends you into automated hell and never gives you the option to speak to a person unless you continually ask for a representative on the menu.

We didn't receive a bill from Centerpoint Energy and got our service disconnected. We had more than enough funds and did not get any warning for a shut off. Unlike other utility companies, they do not warn you that your service may be disconnected. Duke Energy for instance is great, they send 48 hour texts, calls, and emails with a warning. I would have easily have taken care of this payment had I had a warning.

To make this situation sting more, they never admit any fault. Centerpoint Energy then makes you pay in full plus a $60 fee in order to get the gas turned back on regardless of who's at fault. So we had to pay over $600 to get service back on. It will not be turned on until next day, even though it was caught earlier in the day. They are without a doubt the most inconsiderate utility company in existence. If I had a choice, I would end my business with them. Their arrogance is knowing we the people don't have a choice and treat it like that situation.

In my opinion they need to give a warning system of disconnect like every other utility company does. text, email, phone call, doesn't matter. We are human beings and we do make mistakes. Centerpoint Energy does not care for it's customers. peroid.

One last note... When calling I was on hold for 40 minutes and the person I spoke to will not take payment. Only online or automated phone payments taken. This seems very outdated and just one more reason they are a terrible business.