SUBMIT A COMPLAINT

[Resolved] Cell Ccellphones

5
S Sep 10, 2018

On the 1st of September 2018 I bought a phone at your store cell c jewel the phone had speaker problem at times I couldn't hear the other person on the phone and vice versa it had battery problem as well, so I decided to take the phone back to the store and I requested a refund one of the staff told me that they do not do refunds o devices I have to exchange and when I make an exchange I cannot go for a device that is less the one I bought before I can only add the money and get another one or stick with the price plan! I was left with no choice but to exchange and go for something that I don't want! I'm still not happy with the phone I got and the service I got I want a refund your devices are not satisfying at all!and stop sending messages that says"thank you for contacting Akermans"I want this matter to be resolved ASAP!

  • Cell C's response · Sep 10, 2018

    Dear Sbosh

    Thank you for making contact with Cell C.

    Please email us your query + contact details and the name of the store you went to.

    Our email address is [email protected]

    ^NS

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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