Cell C
Reviews and Complaints

Good day,

I entered into a contract with Cell C on 02/03/2022, the handset that I chose was the Samsung A52.

The first issue that I had was the fact that my cell c sim card which I had for several years was dragged across the table which resulted in it being damaged. I haven't been a contract customer for a few years so I assumed that my device would only be active in a few hours. needless to say, I woke up the next morning and my phone could only make emergency calls. I had to call the call center and I was advised that I would need to do a sim swop, that was a nightmare as they complained about something being duplicated - I am happy to provide details in order for the calls to be listened to. I had to pay for the sim swop yet this was not my fault...

I was only able to use my device on the Friday night - I had to wait 4 hours after the sim swop. My phone started heating up on Sunday 6 March and it did several software updates. I ignored the fact that the phone needed to do the updates and I updated after each prompt I got. The picture then started becoming distorted and the battery ran flat within an hour of it being on 100 percent which was strange. The phone then heated and restarted several times the next day. I managed to hold the buttons down and power off the device. I left the device for about 20 minutes and switched on. This became continuous to the point where I was unable to access any of my apps due to the phone restarting constantly.

I went to the store and I was told the following which I typed up on an email and sent to the store:

I am quoting from what was said by your colleague and yourself yesterday, “Cell C is aware that the batch of Samsung A52 are faulty.” I would just like to know if Cell C is fully aware that the batch is faulty, why not recall the batch instead of continue to advertise it and make sales at the customers expense? I am not happy that the phone will be fixed and sent back to me, the handset is purely defective, and I understand that it is not an out of box failure however, it was known that the batch of phones were defective. Cell C is aware of the issue and am not going to sit with a contract for 2 years when it has already started this way. I really want to know what the outcome will be after the phone has been tested and repaired. I feel as a consumer, if I am going to be paying for something then it needs to be fully operational in working order. I don’t have the phone for 2 weeks and it is already malfunctioning and I know that this will continue to happen.

the only answer I got is that they are sorry and there is nothing that they could do!

I have been trying to contact the repairs center with no luck, I am paying for something that was supposed to be brand new but is defective!

I am so irate at the lack of professionalism from cell c, I am seriously not going to be stuck with a contract for 24months with a device that they knew about - Cell C is very misleading and non transparent. they knew this batch of phones was defective and still decided to advertise the phone instead of sending the batch back to the supplier. I am not the first customer to have experienced this! I no longer have faith in Cell c.

i am struggeling for more than 3 months to clear my name with cell c as my account was paid up last year and still i have a judgement on my name for this account. i have made numerious calls to cell c even the debt collector has contacted cell c and with no luck cell c is comming to the party to resolve this matter, i am fed up with this service provider as their services are non exsistant and quick to phone for new contracts but they cannot do the needfull.

you just cant get through to someone that actually can do the job and clear my name, i am going the legal way now to clear my name with this service provider

i have a paid up letter from the 3rd party that collected the monies , but cell c what a joke!

Please ugently get this cleared and notify me of the same.

useless service provider.

I contact Cell C on Jan / Feb 2022 to cancel my contract. The agent advised me that I can do it and that the last instalment will be deducted as agree on my salary date of March 2022. On my salary date I got a deduction of more than my normal installment as agreed. I called in and the agent advised me that I renew my contract and this was done without any agreement or acceptance from me. I need to get this contract cancelled and the Cell C contract to be removed from my name.

Hello.

I have been a cell c customer for just over 10 years and hardly had any issues with the company.

However when it came due for my upgrade, a consultant keeps phoning and then they check but dont get back to me. they tell me that my score is low. i told them that i was under debt review but paid up all my accounts 2 years prior. i am not sure what the problem is but if cell c can give me fibre last year why cant you give my upgrade? and i also just purchased a car so tell me why cant i get the upgrade? or must i after so many years, go with another cellphone company...

I bought a laptop contract at cellc, the laptop arrived on time, but this laptop was very slow, I thought it was update, still it's very slow, after 10 days I went to Northgate mall, I got the bad service of my life. I was told I need to figure out how to book in the laptop. I called cellc customer care they told me to go to store so that they can book it in for me. Then I am now at Cresta to book it in. Hopefully they will fix it or provide a laptop that functions well. It's painful paying for something that doesn't even work well.

sim not registered on network [protected]

maria mabena

[protected]

from last year please help

I have mistakenly made a payment to cellc i am not a client, they have not contacted me or made any refund i am now in a medical emergency and need that money and they dont care i called over 100 times and nothing has been done what do i do now? This is going on for over 2 months now and i get nothing from them, i need help i need my money my health depends on it my name is Adrian Chetty my number is [protected] please contact me or i will go to all complaint platforms including social media because this is now taking a toll on me

Hi So i had/have a contract with CellC which expired about 2 years ago. At the time i was a few months behind on my payments hence the suspension. i requested for contract to be closed and i started using a prepared. keep in mind that i had this number for like 15 years but i was not abel to pay the +-600 i owed. guess what now i get am able to settle what i owe to CellC am i am told i have to pay 6000 like how guys the initial contract was only 135 month how on earth can i pay that.

I have called your customer so many times over the last year and i never get any joy or response. But today just took the cake the i called once again and guess what i am told that i need to pay the 6000 and than they will see what they can do really come.

O by the way that contract value only stands at 3240. O and you bill me based on that the contract is now month to month for two years but you suspend the sim so like how is a person supposed to pay for a service that they are not even get and then the i get a 70 a month fee charged for reversal of debit ordr due to insuffienct funds.

I have taken mu phone for repair on the 16/02/22 and arrived at the repair center of assessment on the 18/02/22.

I kept om following up, as they response was always: "We are still busy doing an assessment. Finally on the 03/03/22 I received an text informing me that I was required to accept quotation. Following serval calls and promises, I received the quotation.

On immediate payment and sending "Proof of Payment" to the email provided, i got the message that this email full.

I went onto Facebook and complaint and was given another email address. On sending the proof of payment, I got message that to inform me I need to keep following up.

Today 17/03/22 , I was informed my repair was still not processed and under review.

I contacted cell c as many times and I dont understand why you cant cancel above sim where they billed me extra. I refuse to may more for service that I dont know. I have contract of r250. Now they bill me more than r750 and r500 for much. I dont know where to complain to, I wrote to hello peter no responds, called bo solution from back office, now im sending mail to fraud query. Just cancel the sim I never had it.

I have been a victim of identify fraud with Cell C being the service provider. I have lodged numerous occasions from emails, to phone calls to physically visiting their retail outlets. I now have a bad credit record claiming I owe Cell C R 31 000! I have never ever attempted to open up an account, owned an account or use any Cell C service ever.

I have now been back and forth with every single credit bureau trying to resolve my credit record with no resolve thus far. Even the credit bureaus do not get responses from Cell C.

I would not be suprised if this is an inside job!

I lost my job due to COVID 2 years ago and I could no longer pay my cell c contract , I found a job within months after losing it but by that time my account had been handed over to SSDA a debt collection agency and I paid my debt through them. My problem is that is has been 6 months since I paid my debt off and I still have no received a paid up letter from cell c and every time I contact SSDA they say that they have requested it from Cell C but are still waiting and this is absolutely ridiculous. I paid what I owed to Cell C almost 7 months ago and yet I’m being ignored now. It is severely affecting my credit score and ability to do things for myself. My number is [protected]

Am frustrated with the service am getting from Cell Just took up a new contract and my phone is not connecting to the network and data is finished within 2 days. When I call the customer service they put me on hold for long and still my query is not resolved. I've been a valued customer with Cell C for a decade now but this recent experience is costing me and jeopardizing my job.

I took a contract with cell C, a month to month contract, and was advised that I can cancel it any time I want, hence it runs on month to month basis.

Now when I want to cancel I am told that it has been converted into a 24month contract, and they were still going to send me communications that it has been converted. I called their customers care to find out which contract do I have, they say it's a month to month, hence on cancellation department it's a 24month contract. Why do they have 2 data which are not the same.

The reason I took out the contact was on terms that I can cancel it anytime,with no cancellation fee because it's running on monthly basis but now when I want to cancel they tell me that there's a cancellation fee, for what, because I never broke any policy. I never signed up for a 24month contract, if this is a way to lure people into contracts then you've messed up with a wrong person.

Legally I'm not obligated to pay any fee for contracts I never signed up for. Cancel my contract and bill your consultant for falsefying info inorder for us to take contracts.

Now as we speak they say they won't cancel the contract if I don't pay the fee but already they've withdraw their data and closed them, they've suspended their services to me.

My contract with CELL C has ended in November and my account paid up full in November 2021

I have been waiting more than the 48 Hours as advised by Cell C for a contract paid up letter.

Reference numbers are **********and **********.

Every time you call the call center and provide your reference number its either an excuse that the system is offline or slow or they need to create a new reference

My credit score is messed up because CELL C hasn't sent this data or paid up letter to Transunion/Experian and every month i still receive invoices saying i owe CELL C R0.00

The service is terrible and as a result I cannot buy anything because of Cell C's lack of competence and to this day is still a problem and no paid up letter!

Since November 2021 i have been sent from pillar to post & not being furnished with a paid up letter. In January 2022 i received an email saying they have attached a paid up letter but there was no attachment on the email. I have called customer care & cases being logged but i seem not to be receiving meaningful assistance from cell c

I upgraded my contract and my name was spelt incorrectly, firstly, no one called to confirm delivery date, secondly I had cancelled many other contracts because of the bad service and the fact that cellc on numerous occasions overcharged me for mistakes they had made. For God sakes, employ people that can do the job correctly, I'm willing to work for you if given the opportunity so that yourl have competent people who knows how to handle customers and do a job properly the 1st time around.

Good day,

Cell C has debited my account for 2 numbers that were terminated on the 28/2/2022. Numbers [protected] and [protected] do not exist anymore and have been terminated however Cell C has debited my account with R358. I have the email and recorded phone call with the consultant who confirmed termination. Dialing the numbers confirms that they do not exist any longer. This constitutes theft.

Regards,

Debbie Lortan

[protected]

Cell C cannot resolve my account issues for over 6 months. my account is actually in credit and they have failed to ensure their upgraded system which they say they don't know how to resolve gets resolved.

they have handed me over to legal and cut my cell phone off each month. i have a good relationship with the la lucia mall branch and they can see my account is paid up and actually in credit. so reinstate my line each time.

i have tried changing my credit card details over the phone numerous times and they still fail to debit a card that has long expired, for that I am grateful because they would be debiting me incorrectly.

how can I resolve this please.

Cell Number [protected]

Account Number: [protected]

Good day

I am utterly disappointed with cell c service and I'm a customer who has 2 contracts with them for the past few years.

My account was debited thrice the monthly debit order amount on 01st March. When I emailed them, they advised that my account was in arrears for 1 month hence the high debit. However, I went on to explain that I have not missed any debit orders. I called the consultant and he even advised me that my account was up to date, until cell c passed a debit note of R1702. 22 on my account when asked what this was in lieu of, the consultant couldn't assist further and advised that I need to wait for finance department to assist. It's 4 days now since I queried this and I have received no joy whatsoever.

Now I'm at risk for my credit rating because of this over debit, my other account debits did not go off..

I need these funds urgently. Please contact me.

Case number [protected]

Thank you.