Cell C
reviews and complaints

Good day,

Cell C has debited my account for 2 numbers that were terminated on the 28/2/2022. Numbers [protected] and [protected] do not exist anymore and have been terminated however Cell C has debited my account with R358. I have the email and recorded phone call with the consultant who confirmed termination. Dialing the numbers confirms that they do not exist any longer. This constitutes theft.

Regards,

Debbie Lortan

[protected]

Cell C cannot resolve my account issues for over 6 months. my account is actually in credit and they have failed to ensure their upgraded system which they say they don't know how to resolve gets resolved.

they have handed me over to legal and cut my cell phone off each month. i have a good relationship with the la lucia mall branch and they can see my account is paid up and actually in credit. so reinstate my line each time.

i have tried changing my credit card details over the phone numerous times and they still fail to debit a card that has long expired, for that I am grateful because they would be debiting me incorrectly.

how can I resolve this please.

Cell Number [protected]

Account Number: [protected]

Good day

I am utterly disappointed with cell c service and I'm a customer who has 2 contracts with them for the past few years.

My account was debited thrice the monthly debit order amount on 01st March. When I emailed them, they advised that my account was in arrears for 1 month hence the high debit. However, I went on to explain that I have not missed any debit orders. I called the consultant and he even advised me that my account was up to date, until cell c passed a debit note of R1702. 22 on my account when asked what this was in lieu of, the consultant couldn't assist further and advised that I need to wait for finance department to assist. It's 4 days now since I queried this and I have received no joy whatsoever.

Now I'm at risk for my credit rating because of this over debit, my other account debits did not go off..

I need these funds urgently. Please contact me.

Case number [protected]

Thank you.

I have been receiving statements with a zero balance for months - Cell C never debited my account as agreed. I called a few times and they said my account balance is Zero. Now you debit my account for R5962 in one go again without my authorization.

See transaction below.

Absa: CHEQ7900, 28/02/22 PAYFAST*Cell C Johanne reserved R5,962.00 for a purchase

We signed a debit order agreement with Cell C for R729! together with an agreement to pay the arrears off with an extra R300 p/m as your accounts department is messed up.

I need feedback on this it is totally unacceptable. Last year we had the same issue

The purpose of this message is to complain about bad customer service with regards to termination of contracts.

Requests were made by myself on several occasions during 2021 to terminate my contract (month-to-month) with Cell C. The legal contract period had already lapse and apparently was on a month-to-month. After the last conversion with a Cell C consultant, gave me the impression that my contract had been terminated and therefore, I'm not financially obligated towards Cell C. I've reversed several debit orders that Cell C made illegally on my bank account because I'm under the impression, I do not have a binding contract with the company anymore. I can't even recall the cellphone number on the contract.

I would like to resolve this issue soon because I'm not gonna pay Cell C any monies.

Cellc activate get more on my account without my consent during lock down 2020, After how many phone calls there's no recording of me giving them permission for it, Phone call after phone call to cancel get more, they didn't cancel it and keeps on billing me, I'm not going to pay for something i didn't wanted, 2021 December cellc block my account even its been payed, I owe them 499 Rands on my account, Cant give me a explanation for what its is for, been to cellc stores and phoning them only to get answer by a rude customer service employee's,

I received a call from Cell c head office that I qualify for p40 lite and a pocket router and I agreed with them to take the package it was last year around September, October . They told me the package will be delivered to my address within the 7 working days, everyday they would sent me a massage saying my package is coming and I should be at the provided address.. 2 minutes later I would receive another massage saying "we were unable to deliver you order". That continued for about 3 weeks without receiving the package up until I cancel the order.I never received the order.!Now I took Huawei Psmart at the store and also added the insurance with a total amount of R429 pm.

So my account was debited twice in two weeks first amount was R1115 followed by R690 instead of R429. So they claim I have received WiFi router and a Sim card with data and that's not true.

I was a cellc client since 2008 and the last few months the service I received from them was very bad. I will not advise any person to take out any contract with them. Even the after service is bad. You as the client must phone every 2 day to find out what is the status of you case. I will never again take out any contract with them.

good day

My name is Ferlyn Norris Smith ID. no [protected] Cell:[protected]

I want to make a complaint to the Head office with regards to the Zevenwacht Mall branch for their poor service, if not TERRIBLE AND PUTRID!

I recently opened a contract with Cell C Friday 25 February 2022 at Zevenwacht Mall Branch, the device that I chose was the Samsung A52... the evening about 6:30pm, I tested the features of the device and was busy downloading WhatsApp Business, of which I use for work...

While I was busy downloading the app, the device started heating up so bad that I wasn't able to keep the phone in my hand... me being careful I immediately turned the phone off and returned to Zevenwacht Mall the next morning... As I was told, the device will be sent in on Monday to the repairs Department for an analysis and that I should wait 3-5 working days...

Today is Friday 4 March 2022, I called the customer Care line for an update about my phone... only to find out after waiting for 20 mins talking to the Consultant at the Repairs, that my phone was not even sent from Zevewacht Mall to them...

For a first time client to open a contract With Cell C, I must say this is putrid... the worst services I have ever received...

I will make a stop order to my bank account and will take this further cause seriously this is unfair towards me, opening up a contract, phone not sent to the repairs for an assessment and not having a phone for this week...

awaiting your response

Ferlyn Norris Smith [protected]

My existing contract is for 2 sim cards and the monthly debit order is for r 69.98; on january 1st this year, an amount of r 1 340.87 went off my bank account and on querying it was found that my contract was upgraded in november 2021. I was advised to email an affidavit, proof of payment of the debit order and my id to the frauds deparmtent. After the 3rd email, numerous calls, where i get transferred from 1 department to another, another debit order went off on the 1st of february and another on the 1st of march. My last call to cell c today was cut off when i demanded to speak to somebody who can resolve this issue today.

I am not sure who can be contacted to resolve this issue, i want my monies back and dont know how to about this.

Please help!

I contacted Cell C wanting to enquire about the debit order. Contact center agent Monica asked me 5 simple personal questions. The she tells me she is unable to assist I have failed the security check.

Theyvare busy doing unauthorized debits but can't assist me.

I asked for supervisor Tshepiso who didn't want to speak to me saying she will call me back.

Stay away from Cell C

If I could give zero stars, I would.

I've never met a more incompetent bunch in my entire life. The lack of basic customer service is absolutely shocking!

I get phoned by a debt collector in October 2021 telling me that I'm behind on my Cell C account, which I duly pay (R4500). Please note that not once was I contacted by Cell C - no phone call, SMS or email telling me that I'm behind on my account - you just get handed over. I duly buy the amount the same day.

Since then, I pay my monthly account, but for the past month or so, I started getting SMS's saying that my account is in arrears and that I should make at least a minimum payment of R100. Now I'm confused, as I've been doing my part and paying my account. After numerous emails to Cell C, debt collection agency etc., I get a statement which says I'm over R5000 in credit...confusion right? I request a paid-up letter and I never receive one. You can plead, threaten, yell until you're blue in the face - NOTHING.

Surprise, surprise - this morning I receive a call from a 2nd Debt collection agency, telling me that I've been handed over by Cell C in December already because I owe more than R3000... How the hell is this even possible?

on 1/1/2022 the payment for CellC was taken from my account, however, this is supposed to be R189, they took R299. I called them and on speaking to a consultant, someone "upgraded" on my account. I asked for this to be referred to fraud department and for my contract to be CANCELLED. I reversed the R299, they called me I told them I only authorised R189 and that I wasn't going to pay them until this is finalised, they kept taking the R299 and I kept reversing. I called them again, only to be told on 18/1/2022 my case was sent to fraud and that someone would contact me (ref no. [protected]) To date I have heard nothing, now I receive statements for R149 (without the handset that was on the fraudulent upgrade). I eventually let them take the 299 but they took R70 extra as a fee for the reversal, again they have taken a further R70 for reversal and low and behold, HAVE NOT CANCELLED THE CONTRACT AND HAVE NOT GOT IN TOUCH WITH ME re the fraud. I am going to lay a charge against them as I authorised 189 that's it and they just keep taking and taking ... how do I make this stop. Due to the way they have treated my, I am sure its a staff member who saw fit to upgrade on my account.

I am being billed for the amount of R74000.00 rand for a cell phone number that I do not even have. I have contacted the fraud department at Cell C who told me I need to send them an affidavit stating it is not my number, a copy of my ID and a copy of my bank statement where the debit orders were trying to be deducted from my bank account. It has been a month and not a word from Cell C except to phone me to find out why my bill has not been paid. When I explained that it is not my bill they confirmed that a query had been logged with their fraud department. In December 2021, debit order transactions registered on my bank account for the amount of R20000.00 four times, in January the bill was sitting at R60000.00 and as of yesterday 28 February 2022 the debit order that bounced(thank God) was R74000.00...Who the hell runs up a cell phone bill of R74 000.00. I phoned customer care today, eventually spoke to a consultant who told me to hold and then the call ended with me hanging on listening in disbelief to the beep beep. I have not recieved a statement from Cell C since the November 2021 and if I try log in to the cell c app, it tells me my password has changed. Further more I cannot pay my own cell c bill as it is now linked to this other number. This needs to be sorted out. It is damaging my credit record and every time a debit order bounces I get charge for it.

Cell C - Month to Month Contract

I purchased a 10gig Month to Month data package from Cell C in November 2021. The consultant [censored]hri said I can cancel any time, and the contract will come to an end after 30 days. When I tried to cancel on the 29 th of February, the consultant informed me that Cell C's terms and conditions have changed, and my contract was moved to a 24 month contract.

I never received any documentation informing me of the change, otherwise I would have cancelled immediately. I never agreed to a 24 month contract, hence why I only took a month to month contract. I am also informed that all calls were recorded. I told him I did not want any contracts especially 24 months.

Can anyone please assist me in canceling this and a new device contract I took out yesterday as I told the salesman I do not want 2 contracts. I do not want to deal with Cell C anylonger. I tried canceling the device contract less than an hour later but no one cared to assist. They promised to get a team leader to call me back. I'm still waiting.

I never agreed to a 24 month contract, and according to Consumer law, I cant be held liable. Please call up all the recordings.

I have never opened or owned a Cell C account, product or service.

I have been receiving a monthly debit order that has been processed fraudulently under my bank account since January 2022.

The latest debit order went through on 28 February 2022, under C Cell for the amount of R2073.04.

Can you please delete this fraudulant debit order / fraudulent use of my Standard Bank Account on your system.

These fraudulent transactions are going through on my Standard Bank account. I have sent 7 emails with attachments of proof as requested and no assistance to resolve this fraud has been taken.

Johan Nel

email: [protected]@icloud.com

I emailed Cell C Business 6 days ago for a sim swop on one of our sims as an employee's phone was stolen.

Not one reply regarding the request sent.

I have asked for itemized billing for the same number, which I believe our account had been loaded and charged with, yet, still no itemized billing received on the number in question.

When I phone any of the advertised numbers to reach out to Cell C, after making a selection in the que of questions, the answering services informs one that "Your request could not be routed"

Is there a senior manager or account manager that I can get hold of to urgently assist?

Over the past 3-6 months I have been calling Cell C to sort out their billing issues, they don't deduct the funds from my account and you have to constantly call them to get the issue resolved, which up to now still hasn't been resolved.

One of the representatives also informed me that Cell C has an issue on their account side and that they can't sort it out, how is this the consumer's problem?

I then paid R2000 to get the account up to date, which doesn't even reflect on my last statement from them, this is after the representative told me that it will help rectify the account balance,

This has now led to my credit score being impacted due to non-payment.

I purchased 2 Month to Month contracts from Cell C on the 10 th of January. The consultant said I can cancel any time, and the contract will come to an end after 30 days. When I tried to cancel both on the 25 th of February, the consultant informed me that Cell C's terms and conditions have changed, and my contract was moved to a 24 month contract.

I never received any documentation informing me of the change, otherwise I would have cancelled. I never agreed to a 24 month contract, hence why I only took a month to month contract. I am also informed that all calls were recorded.

Can anyone please assist me in cancelling both my lines with Cell C?

I never agreed to a 24 month contract, and according to Consumer law, I cant be held liable.

Took up the data plan in 01 June last year. 50 gig day/50 night data

The sales consultant confirmed that it's a month to month contract only to find out today when i want to cancel that it's a 24 month contract i need to pay R1000 cancelation fee.

I want the recording to be retrieved for this sale when i was assured that this was a month to month plan not a 24 months contract.

The sale was made under false conditions.