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Celebrity Cruises review: Charged in my credit card an expense that was not mine

Simão Korn of BR

May 29, 2024 12:03 pm EDT

Verified customer

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Attached a copy of my seapass (final invoice) where you can see a charge of u$21,40 in my credit card. This expense is not mine. Since my first e-mail sent to celebrity employee mr. Genesis mendoza, dated from may 4th, I am waiting the answer about this improper charge. I do not know why is so difficult to get attention in responding to my request. More than 22 days have passed without any explain. I am asking a refund of this amount to my credit card..

My name: simao korn ship: celebrity reflexion embarkation date: 05/03/2024 debarkation date: 05/06/2024 booking no 3805381 payment method: credit card

Check [protected] charged: amenities & services u$ 21.40

Claimed loss: U$21,40

Desired outcome: Refund of this amount to my credit card.

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