Celebrity Cruises

Celebrity Cruises review: Onboard account

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4:21 pm EST
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I am trying to resolve an issue with a credit card hold on my Celebrity Cruises onboard account. Celebrity put a $200 hold on my credit card but did not release it when the correct amount was charged a few days later at the end of the cruise. When I contacted them they said it could take up to 30 days to be removed.

After 30 days had passed I contacted them again and was told there was nothing they could do and that it was a problem with my credit card bank.

When I initiated a dispute with the credit card company, they advised me to obtain a copy of my account statement. I requested the statement via the email address on Celebrity's website ([protected], When it hadn't arrived after a week I sent a 2nd request. It came back to me as undeliverable mail.

After an additional week I called the phone number given on the Celebrity website [protected]). I made the request and was advised to allow 24 hours for the account to be emailed. After 24 hours had passed and the information had not been received I called again. When I reached the account statement choice on the phone menu, I received a message saying my phone number had been reported as spam and would not connect me.

Claimed loss: $200.00

Desired outcome: Credit place on my credit card.

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The charge for for a deposit on a future cruise. If only they had told me that during my several phone calls. . I didn't realize that future cruise deposits were billed to the onboard account.

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