SUBMIT A COMPLAINT

Cebu Pacific Airunauthorized credit card charges

1
C Aug 02, 2018

Good day Cebu Pacific!
I am complaining regarding my transaction made last July 23, 2018. I was unsuccesful for flight booking using my BPI credit card for a Clark-Singapore back and forth flight for November 2-5, 2018. Confirmations are cancelled and no e-mail was sent to me for our flight with 5persons amounting to P67, 798.10. Since no email confirmation was sent to me for my BPI transaction, we tried another credit card, Citibank of my friend which is one of the persons booked named Ana Liza
S. Danan and it was a succesful transaction with email confirmation in it. My problem now is how to retrieve back or cancel the one that was credited on my BPI account. The flights that are booked are the same persons and dates. Kindly assist me on this since I already confirmed with BPI that it was charged on my account and that they need a "cancellation memo" from you so that the charges on our flight won't be doubled. I hope to hear from you regarding this matter. Thanks, Claire S. Go

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