Menu
Cebu Pacific Air
Cebu Pacific Air Customer Service Phone, Email, Contacts

Cebu Pacific Air
reviews & complaints

www.cebupacificair.com
www.cebupacificair.com

Learn how the rating is calculated

1.1 519 Reviews

Cebu Pacific Air Complaints Summary

18 Resolved
500 Unresolved
Our verdict: If considering services from Cebu Pacific Air with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Cebu Pacific Air has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Cebu Pacific Air. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Cebu Pacific Air reviews & complaints 519

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest Cebu Pacific Air reviews & complaints

ComplaintsBoard
J
3:06 am EDT

Cebu Pacific Air Request Travel Certificate due to lost boarding pass

Dear sir/mam, i would like to request for an electronic copy of my boarding pass which i lost last January 20, 2021 after my arrival at Tuguegarao City Airport i badly needed the electronic copy for my travel expense voucher claim in my office.

Name: Juneclide D Cabanilla

Address: Carig Sur, Tuguegarao City

Cp #:

flight date: January 19, 2021

Destination: Manila

Flight details:

1. January 19, 2021

MNL to CYZ 5J 196

BOOKING NO: II1DXD

Thank you very much and hoping for your kind consideration.

Sincerely yours,

Juneclide Cabanilla

email address: [protected]@yahoo.com.ph

Read full review of Cebu Pacific Air
Hide full review
ComplaintsBoard
L
11:49 pm EDT

Cebu Pacific Air Complaining the employee named YEL, in Information desk,

Bastos kausap, walang modo at pilosopo masyado.

Mag aask sana ako, wala naman talaga ako nakita pila dahil tatlo sila sa window so akala ko open ang isa, ung dalawa lang ang occupied,

Tapos pa singhal xa at malakas ang boses ang sabi niya 'pumila po kayo'

Kaya lumipat ako sa likod nung isa na naaa window nia kc tinuturuan lang pala nia ung isa.

Oo alam ko dapat nag allot ako ng nasa 1hr b4 my flight kaya na late ako kc wala pa ako boarding time na, but nag ask ako properly if possible ba mag change ng destination para sa rebook at walang bayad. Dahil mag aantay pa ako ng ilang oras ulit kaht sana may addtional na kaso.

At sagot ba naman pwede naman pero magbabayad na parang ang dating pa pagkasabi niya is common sense ba.

Napaka bastos nia para doon sa information desk.

Read full review of Cebu Pacific Air
Hide full review
ComplaintsBoard
P
6:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cebu Pacific Air Delayed check-in, poor customer service, refund

On May 2, 2022 at 3:45am, we - a family of 3 with a 10-month old infant, were supposed to board Cebu Pacific Air flight 5J 279 from NAIA Terminal 3 to Bali, Denpasar Indonesia. We made sure to arrive at the airport with ample amount of time to make space for unpredictable circumstances or troubles, as unfortunately that is the reputation of Philippine airlines and airports. We arrived at more or less about half past one, headed to the check in area at the end of the hall and queued, despite carrying a child while standing on queue, no one offered to accommodate us or give us priority to check in which is common practice on boarding planes but apparently not on checking in. When it was finally our turn, I handed the following: 3 passports, 2 valid RT PCR negative test results, 2 vaccination cards and showed both our PeduliLindungi mobile applications - to the Cebu Pacific staff member, Kristine Bulawan. She weighed and checked in our luggage and printed our boarding passes but put us on hold until the last hour - everyone had already gone to the boarding gate except us. Her trouble was that, she did not know for sure whether or not, my 10-month old baby was required to be swab tested, vaccinated and registered to the PeduliLindungi mobile application so she decided to call their outpost in Bali to get verification at the expense of our time. I believe that nobody had ever answered her query and she knew time was running out, so she decided to give us our boarding passes and our waiting had been for nothing, she even assured us that we were going to be fine as she already checked us in. We rushed to the immigration where we encountered another trouble which consumed the rest of the little time Kristine had left us to be able to reach the gate. The boarding control personnel walked to the immigration officer’s cubicle and they had informed us that despite the immigration finally granting us passage, at that time, it was the airline denying us to board as it was too late. We had never heard any public announcements calling out our names for final boarding. We could not do anything else, so we headed out and tried to retrieve our luggage so we could go home and rest but unfortunately, we were made to wait by Cebu Pacific Air once again - for as simple as baggage retrieval. I do not know if there is any standard procedure in place for offloaded passengers but it sure felt and looked like there was none, and if there ever was, it was most certainly not designed for our convenience, but the complete opposite. Our supposed fight had left at 3:45am, we had exited the doors of NAIA Terminal 3 at about 7:12am. All that time in between we had spent waiting in aggravation. We were told to wait again and again because it took them so much time to locate and bring up our luggage. When I had spoken to the OIC present at that time from Cebu Pacific Air, I asked to speak to a manager but no one had any time to hear us out so I had told her our experience and frustration, I heard her apologize over and over again but I looked into her eyes and I could not see genuine concern. She had also mentioned that it was their first non-stop flight from Manila to Bali again since the pandemic and that only further proved the lack of preparedness and knowledge regarding restrictions and requirements on their end. I am writing here because I, along with my family and all the other Filipino citizens and foreigners who have had horrible experiences because of your incompetence and inefficiency deserve justice and better service from better qualified individuals. I cannot accept that this is how our airlines in the Philippines operate and deal with paying consumers. I am hoping that through this complaint, there will be a record of your incompetence. We had lost about 45,000 Philippine Pesos which includes our RT PCR tests, flight tickets and reservations in Bali, because of your unpreparedness, complacency, and inadequacy to appropriately and efficiently operate the check in procedure of that flight. We had been stressed, hassled and as far as I am concerned, neglected by Cebu Pacific Air. We had not only lost money but had also lost time, effort and confidence – not only to the staff members of Cebu Pacific Air but the integrity of the whole airport operation.

Desired outcome: Address the incompetence of Cebu Pacific Air staff members immediately. I require a full refund on our flight tickets and compensation for the time, effort and money lost for our trip to Bali.

Read full review of Cebu Pacific Air
View 0 more photos
Hide full review
ComplaintsBoard
G
3:03 am EDT

Cebu Pacific Air Error on Travel Fund & Bad Customer Service Process

I booked a returned flight two years ago before the pandemic happened, and it was put on travel fund automatically because of the canceled flights.

Fast forward to two years later, I got multiple reminders to my email that the travel fund is expiring in a couple of days. When I tried to make a new booking with the fund, it got rejected as it didn’t identify my fund in the account that I created using the same email address where I got the reminder from.

I understand that this kind of error happens all the time. The frustration came when I tried to solve this issue. I was waiting in line on the call for 2 hours - and tried different offices (Singapore, Phillipines, and Australia), none of them picking up at all.

I tried messaging the live agent on messenger. The first agent abandoned the conversation after telling me that the travel fund is valid and the amount it holds. I tried the second agent (who gave a better CS experience but due to the bad system, was not able to help as well). She instructed me with a way to solve it (which I have tried many times previously). When I told her I have tried it many times, she told me just to keep trying as there’s nothing she can do at the time. I asked if they can put a pause on the expiry date of my travel fund (in 3 days) - they also can’t do anything.

In short, I am left with no options to solve this issue that came from them. With no other ways to extend the fund too. I don’t normally get too frustrated because of bad customer service experience, but I really really don’t recommend flying Cebu Pacific, unless you really are desperate. While the flight experience might be okay, if you ever need to liaise with their customer service, it’s just a nightmare!

Desired outcome: Extension to my Travel Fund and an actionable way to access it.

Read full review of Cebu Pacific Air
Hide full review
ComplaintsBoard
F
7:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Cebu Pacific Air - There is no option to cancel/remove unpaid add ons

I have booked a flight in Cebu Pacific Air and already paid for the flight. I have decided to purchase add on baggage using their website. I tried to add 20kg first and tried to proceed to payment option page but my payment did not go through and there was an error displayed. I tried to click the 'Back' button and tried to pay again but still there was an...

View 0 more photos
Read full review of Cebu Pacific Air and 35 comments
ComplaintsBoard
M
4:35 am EDT

Cebu Pacific Air Baggage

Hi Cebu Pacific!

Nagtry akong maglagay ng baggage sa ticket ng Father ko last May 2, 2022. Nung andun na ako sa payment ayaw tanggapin yung credit or debit card dahil sabi nyo naka disable na credit/debit card payment for our secuties that's why napagdesisyonan namin na ipacargo na lang yung baggage nila kahit mas mapapamahal kami kasi no choice na kami kasi credit card lang ang mode payment na mayrun ako dun sa mga option na mayrun ako. In my surprise at the airport sinisingil nyo ung di nagproceed na baggage? Like what? Kaya nga kami nagpakargo kasi ayaw tanggapin ng site nyo ung payment ko tapos naka disable pa yung remove items nyo para di na matanggal ung baggage na nirequest. Sinabi namin sa desk na tanggalin na ung nakahang na baggage kasi nagpa cargo na kami sa airlines nyo but they refuse to do it! Sinabi pa na kapag di binayaran eh di sila makakasakay ng eroplano tapos pupuntahin yung father ko sa ticketing office to fix it. Without any consideration na may kasama siyang senior citizen na naka wheel chair. Where is the consideration cebu pacific? Unang una site nyo ang nagkaproblema upon payment. Mas napamahal pa nga kami kasi nag cargo kami kasi we don't have any choice gawa ng problem sa site nyo.

This is system is unacceptable. Dapat my choice ang passenger/s dun sa mga add ons. Wag puro pera! Halos isang round trip ticket ang binayaran namin sa baggage kasi ayaw nyo tanggalin yung baggage na nagkaproblema dahil sa system niyo!

We want for a refund anymore kasi alam namin matatagalan naman yung refund base on our experience in our previous flight we had with you.

Please fix your system! this is so disgusting!

Read full review of Cebu Pacific Air
View 0 more photos
Update by M_unknown
May 04, 2022 4:40 am EDT

Cebu Pacific Air - Baggage

Hi Cebu Pacific!

Nagtry akong maglagay ng baggage sa ticket ng Father ko last May 2, 2022. Nung andun na ako sa payment ayaw tanggapin yung credit or debit card dahil sabi nyo naka disable na credit/debit card payment for our security that's why napagdesisyonan namin na ipacargo na lang yung baggage nila kahit mas mapapamahal kami kasi no choice na kami kasi credit card lang ang mode payment na mayrun ako dun sa mga options na mayrun kayo. In my surprise at the airport sinisingil nyo ung di nagproceed na baggage? Like what? Kaya nga kami nagpakargo kasi ayaw tanggapin ng site nyo ung payment ko tapos naka disable pa yung remove items nyo para di na matanggal ung baggage na nirequest. Sinabi namin sa desk na tanggalin na ung nakahang na baggage kasi nagpa cargo na kami sa airlines nyo but they refuse to do it! Sinabi pa na kapag di binayaran eh di sila makakasakay ng eroplano tapos pupuntahin yung father ko sa ticketing office to fix it. Without any consideration na may kasama siyang senior citizen na naka wheel chair. Where is the consideration cebu pacific? Unang una site nyo ang nagkaproblema upon payment. Mas napamahal pa nga kami kasi nag cargo kami kasi we don't have any choice gawa ng problem sa site nyo.

This is system is unacceptable. Dapat my choice ang passenger/s dun sa mga add ons. Wag puro pera! Halos isang round trip ticket ang binayaran namin sa baggage kasi ayaw nyo tanggalin yung baggage na nagkaproblema dahil sa system niyo!

We won't demand for a refund anymore kasi alam namin matatagalan naman yung refund or nothing at all based on our past flight experiences we had with you.

Please fix your system! this is so disgusting!

Hide full review
ComplaintsBoard
L
8:24 am EDT

Cebu Pacific Air Cancelled Flights

On April 16, 2022 - we booked for May 1 , 2022 5:55 A.M flight 5J 650 for 4 passengers bound for TAC-MANILA. Yesterday, April 25, 2022 I received a message that our flight has been cancelled with no explantion as to why. We've been tying to rech Cebu Pacific online for 2 days now but to no avail. No live agent just automated responses. We need a flight on that day because my girlfriend, one of the passengers is going to take her oath as a lawyer this May 2, 2022. This incident is causing us anxiety and unecessry stress. My girlfriend is a PWD this is too much inconvenience. We even went to the airport Tacloban City but the only answer we got is that there is "nothing we can do".

PLEASE PLEASE HELP US GET A FLIGHT AT MAY 1 OR APRIL 30 2022. ASAP.

Desired outcome: REBOOK FLIGHT ON MAY 1, 2022

Read full review of Cebu Pacific Air
View 0 more photos
Hide full review
ComplaintsBoard
A
11:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cebu Pacific Air Lost Boarding Pass Copy

Dear Sir/Madam,

I would like to request for an electronic copy of my boarding pass which i lost last December 8, 2021 after my arrival at Laguindingan airport and I badly needed the electronic copy for my travel expense voucher claim in my office.

Name: Alfredo Rubion Jr

Booking Reference: CJ9L5K

Flight date: Dec 08, 2021

Destination:manila cdo

Thank you very much and hoping for your kind consideration.

Sincerely yours,

Alfredo Rubion Jr

Desired outcome: Electronic Copy of Boarding Pass

Read full review of Cebu Pacific Air
Hide full review
ComplaintsBoard
L
4:42 am EDT

Cebu Pacific Air calculation of airline ticket including add-on's

when you try and book a flight, the ticket cost is calculated. You get to the add on step and it adds insurance and food that you do not order. You can then try and remove the add on items, but when the price is re-calculated, the add on items are still included in the price of the ticket. Thus over charging the person for thing not requested.

A total rip off!

Desired outcome: would like to see the calculation of the price correct.

Read full review of Cebu Pacific Air
Hide full review
ComplaintsBoard
M
12:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cebu Pacific Air Ticket Refund

Good day!

I am Elbienjoy Baltazar , ( ref. # dlgg8r) I apply for a ticket refund last Novemver 2020 but unfortunately until now no Refund recieve. I submit all the required documents but more than a year already no response inspite of many follows up and emails.

You told me 7 months. But more than 1 year already and I am already in the Philippines for good.

I am disappointed and angry of this unresponsible actions of your company.

Hoping to hear a positive response from your company.

Thank you .

Read full review of Cebu Pacific Air
Hide full review
ComplaintsBoard
G
7:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cebu Pacific Air My flight details/reference booking is not showing on your website

Can you check my booking details A8935P, April 24-25

going to caticlan.

flight 5J907

it is not showing on your website.

Is this legitimate?

Can you check my booking details A8935P, April 24-25

going to caticlan.

flight 5J907

it is not showing on your website.

Is this legitimate?

Can you check my booking details A8935P, April 24-25

going to caticlan.

flight 5J907

it is not showing on your website.

Is this legitimate?

Desired outcome: Proceed with my flighti dont need a refund

Read full review of Cebu Pacific Air
Hide full review
ComplaintsBoard
E
12:19 am EDT

Cebu Pacific Air Not refunded

April 2, 2022 9:10 AM.

Cebu Pacific! My sister arrived sa airport 9:00AM, okay? 9:10AM l, she arrived sa mismong desk nyo, okay? 10:00 AM pa ang flight please note that and 9:15 ang onboarding before flight! Ang sabi nyo na forfeit na because she is late? Late ba yung 9:10AM? HA? NOW EXPLAIN THAT TO ME HOW THE HELL LATE NA YUNG 9:10AM? MAG RE-REFUND KAYO SA KANYA OR MAG FA-FILE KAMI NANG CASE AGAINST YOU KASI PARANG INI-SCAM NYO LANG SISTER KO. YOU BETTER CLEAN YOUR SYSTEM PEOPLE, MASYADONG MADUMI KAYO. PINAPAKITA NYO LANG NA YOU ARE NOT TRUSTABLE. BUTI PA ANG PAL!

Read full review of Cebu Pacific Air
Hide full review
ComplaintsBoard
M
4:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cebu Pacific Air International flight delay manila to la, usa

My mom was coming home to the U.S. from the Philippines on March Monday 21, 2022 The first flight was from Butuan City to Manila with Cebu Pacific Air. The flight was delayed... Causing my mom to miss her 9:10PM flight from Manila to LA. This caused even more issues as we had to rebook her international flight, pay for a hotel for the night, find another covid test (as the one she had would expire), cancel/rebook the flight from LA to Minnesota (where we live). My poor mom was so distraught, and it caused so much stress for her to come home all because the first part of her flight was delayed.

We want Cebu Pacific Air to PAY AND REIMBURSE my mom for all of the incurred fees:

Manila Hotel fees $100

Philippine Airlines Rebook $320

Domestic flight cancellation from LA to MSP $72

Domestic flight rebook from LA to MSP $336

Covid Antigen test $12

Total: $840

Desired outcome: We want Cebu Pacific Air to PAY AND REIMBURSE my mom for all of the incurred fees: total $840

Read full review of Cebu Pacific Air
View 0 more photos
Hide full review
ComplaintsBoard
M
10:31 pm EDT

Cebu Pacific Air Luggage Damaged

Good Day,

I would like to file a complaint regarding my luggage upon pick up in conveyor in Davao International Airport it was already damaged and there's no padlock. Kindly take an action for this you may email me bustamante.[protected]@gmail.com / [protected]. Please see details below.

Booking Reference: VIP9UT

Cebu Pacific Air: 5J 961

Hoping for your feedback.

Thank you,

Desired outcome: Please refund my luggage as soon as possible due to I have a flight this week going back to Manila. I don't have extra money to buy a new one. Hoping for your kind consideration regarding this matter.

Read full review of Cebu Pacific Air
View 0 more photos
Hide full review
ComplaintsBoard
K
9:29 am EDT

Cebu Pacific Air Employee Complaint

I have been waiting for the live agent for 3 hours. When it is my time to be accommodated, no customer service is replying. The only thing asked was my name. Then after I gave it, no reply has been received. I have sent 8 chat messages, and no one is replying! What a poor chat live agent! Then I was suddenly trabsferred to a chatbot again! Pathetic! My refund is about to expire on march 22,2022. Her name is LIRA. the chat session ref number is 6516441. Please see this though. My request is a refund. I want this agent reprimanded for neglecting her duty.

Desired outcome: REPRIMAND THE AGENT

Read full review of Cebu Pacific Air
Hide full review
ComplaintsBoard
R
8:55 pm EDT

Cebu Pacific Air Cannot access my Travel Fund

I logged in my CebuPacific account and want to book a flight. As i was already chosen my desired destination and ready to pay the amount. A notice popped-up and says that i will be redirected to their partners Payment Page. In their partners payment page i wanted to choose Travel Fund as the mode of Payment but it says in there Partners page that it was not logged in and my Travel Fund is 0. I still have over 1,000 inside my Travel Fund

Desired outcome: I'd appreciate it if they can resolve it quickly. And if possible extend the Travel fund for a few more months

Read full review of Cebu Pacific Air
View 0 more photos
Hide full review
ComplaintsBoard
F
9:47 am EST

Cebu Pacific Air Flight not refunded, inhuman treatment

My wife and daughter had a flight going back to Iloilo last Jan.11, 2022. We were at the airport 2 hours before their flight, but during those time we were still waiting for the approval of their Spass to be able to board the plane. Actually, what happened was the RTCPR result from Red Cross came very late than usual that's why we did not have ample time to submit the papers to the LGU who is giving the approval for returning residents. To cut the story short my family was able to receive the approval for their S Pass but the passenger attendant of this Cebu Pacific airline told them that it was already 5 minutes late from their cut-off time even though the actual flight is still 1 hour away. My wife actually begged for them to accept the approved S pass so that they could board the plane but they are saying its not their fault and it's our responsibility to submit all documents before the said cut-off.

How rude and inconsiderate these people are, I mean actually it is the government's fault that we did not have the required document on time but still, they could not give us the benefit of boarding the plane because we are 5 mins. late? Then now when we are trying to rebook our unused flight, again they were saying that it's our fault and we should pay P2.5K+ for the fare difference. But if we will purchase a new flight it only costs P1,100. So basically again they are scamming us in order to take our money and not be able to use our flight.

I hope this phishing scammer should target this airline in order for them to feel how we feel when they are scamming our money using legal way by imposing a policy that in reality only favors them.

Desired outcome: I want them to refund the money that was supposed to be used for our canceled flight.

Read full review of Cebu Pacific Air
Hide full review
ComplaintsBoard
P
3:11 am EST

Cebu Pacific Air Request for Certificate of Travel

Sir/Madam:

This is to respectfully request for a certification that I boarded and was listed in the manifest of passengers in the following flights as follows:

Flight No. Departure Date Route

5J962 18 Nov 21 DAVAO - MANILA

5J977 22 Nov 21 MANILA-DAVAO

The said certification will be used for reimbursement and booking of another ticket for official travel. Please see attached photocopy of the boarding passes.

Very sincerely yours,

(signed)

LAKAMBINI S. ENRIQUEZ

[protected]@gmail.com

[protected]

Desired outcome: May you consider my request for purchase of future travel tickets as I travel using Cebu Pac quarterly. Thank you.

Read full review of Cebu Pacific Air
View 0 more photos
Hide full review
ComplaintsBoard
B
8:01 pm EST

Cebu Pacific Air Cancellation policy

I have booked a fully cancellable flight for Cebu Pacific for Cebu. I specifically booked for a cancellable flight.

I paid PHP7,000 but only received back PHP1740. Which to me is not clear nor is not fair for a company, and I specifically paid for a cancellable ticket which was double the price because of the current situation for Covid!

This is [censored]ty company do not book them at all!

Read full review of Cebu Pacific Air
Hide full review
ComplaintsBoard
J
2:47 am EST

Cebu Pacific Air Worse customer service ever

Waiting for their chat support in messenger, after waiting for almost 24hrs, i swiftly response to them then telling me that im not responding, then just ended the chat after i reply.

Desired outcome: NO OUTCOME AT ALL, [censored]U CEBUPAC

Read full review of Cebu Pacific Air
Hide full review

Cebu Pacific Air In-depth Review

Website Design and User Experience: The website design of Cebu Pacific Air is modern and user-friendly. The layout is clean and intuitive, making it easy for users to navigate and find the information they need. The search function is prominently displayed, allowing users to quickly search for flights. Overall, the website provides a seamless user experience.

Flight Options and Destinations: Cebu Pacific Air offers a wide range of flight options and destinations. Whether you're traveling domestically or internationally, you'll find a variety of routes to choose from. The airline covers popular destinations and also offers flights to lesser-known locations, providing travelers with plenty of options.

Pricing and Fare Transparency: Cebu Pacific Air is known for its competitive pricing and fare transparency. The website clearly displays the base fare, taxes, and fees, ensuring that customers have a clear understanding of the total cost of their flight. The airline also offers regular promotions and discounts, making it affordable for budget-conscious travelers.

Customer Service and Support: Cebu Pacific Air provides excellent customer service and support. The airline has a dedicated customer service team that is available 24/7 to assist customers with any queries or concerns. They can be reached through various channels, including phone, email, and social media, ensuring that customers can easily get in touch with them.

Booking Process and Ease of Use: The booking process on the Cebu Pacific Air website is straightforward and user-friendly. The website guides users through each step of the booking process, from selecting the flight to entering passenger details and making payment. The entire process is seamless and can be completed within a few minutes.

Onboard Experience and Comfort: Cebu Pacific Air provides a comfortable onboard experience. The seats are spacious and offer sufficient legroom, ensuring a comfortable journey. The cabin crew is friendly and attentive, providing excellent service throughout the flight. The airline also offers in-flight entertainment options, keeping passengers entertained during their journey.

Baggage Policy and Fees: Cebu Pacific Air has a clear and transparent baggage policy. The website provides detailed information on baggage allowances and any associated fees. Passengers can easily find information on the allowed weight and dimensions for both checked and carry-on baggage, ensuring a hassle-free travel experience.

Flight Delays and Cancellations: While flight delays and cancellations can happen with any airline, Cebu Pacific Air handles such situations efficiently. The airline provides timely updates to passengers regarding any changes to their flight schedule. In case of delays or cancellations, the airline offers alternative options or compensation, ensuring that passengers are taken care of.

Loyalty Program and Rewards: Cebu Pacific Air offers a loyalty program called GetGo, which allows frequent flyers to earn points and enjoy exclusive benefits. Members can earn points not only through flights but also through partner establishments. The program offers various rewards, including free flights, seat upgrades, and access to exclusive promotions.

Safety and Security Measures: Cebu Pacific Air prioritizes the safety and security of its passengers. The airline adheres to strict safety protocols and regulations, ensuring a safe travel experience. The website provides information on the safety measures implemented by the airline, giving passengers peace of mind.

Overall Customer Satisfaction and Reviews: Cebu Pacific Air has received positive reviews from customers for its affordable fares, friendly staff, and efficient service. The airline has consistently maintained a high level of customer satisfaction, making it a popular choice among travelers. Customers appreciate the transparency in pricing and the overall value for money provided by Cebu Pacific Air.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Cebu Pacific Air customer service

Phone numbers

+63 27 020 888 +1 (855) 523-2722 More phone numbers

Website

www.cebupacificair.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Cebu Pacific Air?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Cebu Pacific Air Customer Service. Initial Cebu Pacific Air complaints should be directed to their team directly. You can find contact details for Cebu Pacific Air above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Cebu Pacific Air. Discuss the issues you have had with Cebu Pacific Air and work with their customer service team to find a resolution.