Cato

Please check out your store in Irondale, Al.
This use to be one of the best.Bad management trickles down to terrible customer service.
What use to be a cheery place is now being ran by a snotty young manager who lacks professionalism as well as manners.
I think my last visit will be my last today..until under new management.More complaints are coming!

Please send the"undercover boss" to your CATO store in Melbourne, Fl. Your staff choose not to greet each customers. Staff greeted customer before me. When it was my turn at the counter I told her I want a friendly "Welcome to Cato" she refuse to greet me and brushed me off with a smile. I spent much more than the customer before me .I've shopped at CATO other stores with complete satisfaction with merchandise and service. If staff has a problem with race, nationality advise them that CATO doesn't have a problem with the color of MONEY...Go green $$$------PT

I witness Tamera (store manager) arguing and cussing at a employee in front of customers... this Isn't the first time I shop at Catos weekly and Tamara is always on her personal Cell she has even been on phone while checking me out and leave me and have another employee finish...this is not acceptable and very unprofessional..over the past month's I've notice almost every time I'm in Catos it's only one person woeking...im tired of all the rudeness from Tamera!

Seems to me your store managers need more training. Apparently other associates are being shamed for their dress apparel while others are allowed to wear what they choose. I have seen first hand other employees clothing choses. Other young women which I shall not name have to be shamed. No one seems to know what is appropriate. Also feel your employees are being treated badly to cause them to quit. Should you like more information from me you may reach me at ripleyfaye@aol.com.

The last thing any customer wants to hear is some snot with bad grammar saying "dat's our policy!". Ugh! Can't believe a company like Cato allows this type of response. I just learned from some young girl that it takes up to 30 days to process a return and a refund. You've lost a customer for life, Cato. Bad job, horrible service. I'll stick to shopping only in your stores. You obviously don't give a hoot about customers who have been shopping with you for over a decade.

I am an employee complaining about working at Cato Fashion. For one today i found out my dad was admitted in the hospital and i tried to call off which i never do after working doubles for my store manager who claimed she had bronchitis i asked to be off today and she declined along with not letting me use my pto. So i called my DM for an answer and she told me not to call her and literally hung up in my face. I was so fed up that i Quit today. Now i see why this store has so many turnovers. I will never work for this place again. My family come first. I have let my manager get off numerous times for her family and she couldnt do the same. Store #0013 Brewton Al.

I shop two Cato stores. One in Palestine Tx and Athens Tx I will no longer shop in Palestine. The manager is rude loud sulks when you have a
return. First time I felt maybe bad day something wrong at home etc. She turned her rath on another customer when I was in the store last week and the lady left in tears. I had ordered a sweater I had seen in the store and I got a call it was there, went to pick it up. Manager said order was never placed I was wrong I said then return my money since I paid up front. She was hostile when I showed her the receipt and literaly threw my money back to me across the counter. I still don't have my sweater. This women needs to be educated in handling the public or someone is going to do it for you. I just reviewed my receipts for clothing gift cards for 2016 I spent a little over $3700.00. Not a lot Im sure others spend more but I will no longer go to Palestine store if that woman is there. She is fat dresses terribly and has a sulky rude attitude all the time. Is this really Cato? Not the store in Athens or any other Cato I have been in. Please do something about this woman. Sharon Lewis Williams [protected]

Customer service was terrible. She had a bad attitude and this is not the first time this has happened with her. Very very rude. The store number # 1285 and the sales rep # 122. I have spent a lot of money in Catos but I hate going in there when she is working.

Please bring back your perfume line. I know that I would spend $20 a week Just in perfume. I loved the selection and the price and I’m sure there are many others that agree. Even if you went up a couple dollars in price I was still by your perfume. Even would buy online as well. Please bring back your perfume. June/2021

Just walked around your store for 15 minutes (they opened early) and not one of the four employees asked if they could help me, said hello, made eye contact, or said goodbye!

The filthy music you play in your store...I walked in and walked out...

I was reading online all about the complaints about Cato stores and I agree with most of them. I worked at Cato for four years. I was originally hired on as 2nd Assistant manager. Then was promoted to store manager. I was given no training at all for either position. The upper management is horrible. They say that they care about all their employees but thats a load of BS. The job is almost impossible and the expectations are unattainable. I worked in a more rural location where the economy was hitting hard. I went to great lengths to please the upper mangement. I looked into advertising (which they refused to do) and also gave them local ecnomic reports to show how hard retail was being hit in our area and was blown off. I tried for 3 years to boost sales to no avail. They expect you to solicit credit cards with a 22.9% APR in a failing economy, then when you don't force people to get them they thraten you to write up all the associates. The managers were not allowed lunch breaks while they were alone with a sales associate (and i uaually was) You have to just push through a 12 hour shift with no break. HAVEN'T YOU EVER HEARD OF LABOR LAWS?!?!Audits done monthly were never consistent on what the requirements were and just when you thought you were doing something right they would change the policy without notifying anyone and take the points off your audit. The LP audits were worse. A giant intimidating woman came into the store with the intent of intimidation. She would expect us to walk around this tiny store shouting "leaving zone 1 entering zone 2 entering zone 1 leaving zone 2, leaving the floor" Not only was this embarassing, but the customers found it off putting to have the associates running around screaming. If you didn't do it you had points taken off your audit score. I'm suprised they didn't expect us to shout that we were going number one or number two! As a manager I was required to do most of the store maintenece on my own. I had to repace light bulbs that were stuck in the ceiling (i was almost electrocuted once) The ceiling had massive leaks (the ceiling collapsed 2 times) I was given the run around by the maintenece department and told that i had to get in touch with the landlord of the building. Well the landlord lived in CA ( i was in AZ ) and he always sent a disgusting smelling repairman who came for one day to do a rush juob on the roof mixing roofing materials with horse manure (i saw the bag). When I told the DM about this she ignored me. I could never get the smell that lingered in that store out. The company provides no basic supplies (staplers, tape, pens, white out, cleaning products, etc..) you have to go to the nearest wal mart to purchase these items and they only approve 25 dollars a month which isn't enough when youre trying to cover the overwhelming smell of mildew. I even had my husband in the store at times doing repairs because you couldn't get any response from store maintenece in corporate. Whenever visuals are done there are rules you have to follow, but they never tell you what they are. They just give you a paper with colored dots (you really can't quite tell what colors they are) and expect you to reset your visuals to standard. The only way you would know if you were doing any thing wrong is when the DM would do the audit, only to have her turn around and tell you that youre doing it wrong when the regoingal manger is there to save her ###. Shelves are either too long or too short causing accidents and injuries to associates and customers along with the bars being too short or too long. the company expects the shelves and bars to be set to specific mesurements, which is impossible if you don't have a metal cutter in town and even then when you reset the visual setups the bars and shelves you just had cut fit nowhere else and cannot be used again in a different set up. Ever since the store was opened in 2003 the carpet and floor has only been cleaned and shampooed once and contacting maintenece for that was a pain in the ### too. Shipment was never dependable and the boxes always came smashed and dirty. Most of the home decor that was in these boxes was broken and most of the shoeboxes could not be dispalayed because they were so badly damaged. They expected you to sensor all merchandise even the delicate fabrics that were in most cases damaged by the pins and god forbid you put the sensors in the wrong place...you knew you were going to hell if that happened. The man who delivered the shipment was crude and always inappropriate saying that all our shipments were full of underwear and soliciting his friends out to the girls to give his friends a date. When I reported this i was giggled at.
Besides the job itself, I had several of my regular customers stop shopping there due to the fact that the prices were always going up and the merchandise was always the same ( same cuts, styles and materials ) as the previous years, but they were just in different colors. The customers that came in were usually rude to you thinking that you were their slave. they would throw merchandise on the floor and step on it causing the customers that wanted to purchase it later to complain because it was dirty. I had children vomit in my store and customers defecate on my bathroom floor and leave it. They would complain and make a scene when we were following policies reguarding our returns and price adjustments. I even had someone complain because i took a moment to sit down when i had twisted my ankle on a ladder while changing a light bulb. SHE ACTUALLY FILED A FORMAL COMPLAINT WITH CORPORATE! Are you cusomers out there that stuck up and self absorbed? If you are I would want you to work a week in that store or any retail position for that matterand deal with the BS we deal with daily. Dont get me wrong I enjoy retail when the people are pleasant, however when youre not pleasant to us don't expect rainbows and sunshine were only human too. If you get in our face about things we'll be civil until it gets out of hand. Oh yeah...If you're going to complain about the merchandise in a store or the prices in a store...don't shop there. There are plenty of others out there who like that place of business just fine.
As for Cato, the merchandise is alright, but working there was hell. In the end I was terminated because the people I worked with (and I quote) "didn't like me anymore" and i took a smoke break in a 12 hour shift. Oh well...

My wife and I are so frustrated as to the lack of information from the very competent and friendly workers. Apparently, they are not allowed to voice their opinion or ask for certain clothing. They are not robots, they are enthusiastic and good people why aren't they treated as such?

The dressing room at store 1348 on 9/29/18 between 5-6 pm was very dirty. Upon arriving the employees working did not greet or offer to help me during anytime of my visit. They did however go out of their way to assist a customer that came in after me. I'm black and she was white. More black customers came in and they weren't helped either!

I was told I can't return a skirt that doesn't fit my daughter since I can't find my receipt. Why can't I get a store credit. blah blah blah blah blah blah blah blah it doesn't take 350 characters to let you know what my problem is! Why does my complaint keep getting sent back? This is ridiculous! Whatever I will send 350 this time!

I can't find my receipt so I need a in store credit...

CATO store in Claremore, OK treats African American customers like shoplifters/window shoppers. Im n a wedding & was told 2 purchase a specific item @CATO. the mgr & sales assoc. singled me out upon entering being AFRICAN AMERICAN &followed me while 6 Caucasian customers freely Roamed w/out Scrutiny. It's discriminatory! #offendedFEDERALemployee

On Monday evening 06/04/18 I went online to see store hours for Cato in jennings, la, It was posted that they were opened til 9pm. so I drove 35 mins to the store after working a 10hour day, when I arrived it was 7:55 pm .I noticed store hours on window that they closed at 8pm. so I opened the door and asked if that was the right time on window. there was two sales clerks Elizabeth and Taylor there. I proceed to explain that I went online and it was posted that they closed at 9. one of the knew what I was talking about and said she had called to have time changed, so one of them asked if I knew what I was shopping for I said not really I just need something for work the next morning. they said you can go head and look and both immediately started trying to help me find something, I kept apologizing to them and both of them kept saying don't worry about it its fine, I'm telling you that I truly hate going in to any kind of store when they about to close much less in 5 min. they were so friendly and professional that I ran in there for one shirt left 15 mins later, 5 shirts 3 pants and a sweater. I'm telling you these 2 women were great and the reason I will keep going back and telling my friends and family to do the same. the way world is today everyone always in a rush theses 2 women are a golden asset to your company. Elizabeth and Taylor do not ever change.

I will not ever enter another CATO Store & I will warrant my Friends NOT TO as well. I can spend my money & my time shopping in an EQUAL ENVIRONMENT! Thank You