SUBMIT A COMPLAINT

Cartierjuste un clou bracelet

Review updated:

I was sold a bracelet on the 14th of september 2019 that had a deep scratch on it.

I noticed it after the sale and went back to the store to return or exchange it within the first 14days. I called them on the 13th day and told them about the problem. I went to the store on the 14th day after sale and i showed them the bangle.

They refused to refund or exchange it. And offered to discuss with their manager to clean it for free. I went Happy with that but I left my bracelet with them for 3weeks for a resolution but to no avail.
After 3weeks i had to contact them myself to ask for an update i was informed that the regional manager in moscow refused to do anything.

They acknowledged it was a faulty bangle but refused to replace it

It is ridiculous and embarrasing to say the least.

Please look into this issue.

Cartier
Cartier
Cartier

Ta
Oct 20, 2019
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Comments

  •   Oct 20, 2019

    When you bought the bracelet, you should have looked at it more carefully and not waited 14 days to report this type of issue. Many scammers will buy a perfectly good product and damage it through use, then expect the business to eat the cost of their negligence.

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