Cartier — juste un clou bracelet
I was sold a bracelet on the 14th of september 2019 that had a deep scratch on it.
I noticed it after the sale and went back to the store to return or exchange it within the first 14days. I called them on the 13th day and told them about the problem. I went to the store on the 14th day after sale and i showed them the bangle.
They refused to refund or exchange it. And offered to discuss with their manager to clean it for free. I went Happy with that but I left my bracelet with them for 3weeks for a resolution but to no avail.
After 3weeks i had to contact them myself to ask for an update i was informed that the regional manager in moscow refused to do anything.
They acknowledged it was a faulty bangle but refused to replace it
It is ridiculous and embarrasing to say the least.
Please look into this issue.
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