Cartier review: Cartier men’s watch

My spouse who recently purchased a Santos Dumont watch from Cartier got me a watch as well, the larger size, for a special occasion. While Cartier gladly accepted payment upfront, they were unable to procure the watch from another store in TX, turned out the whole US, and we were then told it had to be sourced from “overseas”. The watch arrived about 2 weeks later, apparently took 2 weeks to ship a watch to Houston; I was not notified that the watch had arrived, i found out when inquiring about the status. I was then told that the Cartier watch didnt have the right size wristband, weeks later was told they were unable to find one in the whole of Cartier’s universe. Mind you, i have an average-size men’s wrist. Kerry S, the sales person was not particularly helpful and seemed bored of the process; and escalated to Brian K, a manager in the store who had the customer service skills of a junior sales clerk at 7eleven. He was neither apologetic, nor appreciative, and demonstrated no willingness or effort to recover the service problems; 3 requests for good faith gesture of a compensation were simply ignored. Just before i decided whether to cancel the order i called the store one last time and requested Brian’s manager, ‘busy w/ a client’ to call me back. Never received a call. The sales people though thanked me for canceling the order. Abhorrent service and incompetence. Avoid Cartier Houston, and these 2 individuals.