Carnival Cruise Lines review: Terrible photo experience
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I went on Panama Canal cruise out of Galveston from 0ct 22 to Nov 5 and the photo experience was Terrible.
This is only my 2nd cruise experience, my first was Alaska with NCL, great photo experience with NCL
Finding my pictures with Carnival was like going to the Flea market
I kept asking photo people where I could find my pictures and they told me to just look through all the pictures
I am sure Many pictures were left and thrown away by Carnival.
I bought Every picture Carnival took with me
I spent over $1000 on pictures
NCL was very organized with picture taking they all appeared on my room number. I also bought all pictures with them.
To make a bad situation worse I went to make my Christmas card and the zip drive that Carnival gave me is corrupt, the pictures do not show up or work
I spent over $1000 on pictures to celebrate my 60th birthday and now this.
This is the Last thing I expected from a cruise line that prides itself on being the most fun
This is Not fun
My phone number is [protected] and my e-mail is [protected]@att.net
Very disappointed Carnival customer
Enrique Cortez
Desired outcome: Total money back from pictures. usb that I paid for to be able to see and use my pictures for my Christmas card
I’m sorry to hear of your experience and I’d like to extend my sincere apologies for the situation you’ve described.
So that we can further assist you, we invite you to contact our Guest Care Department directly via email at guestcare@carnival.com.
We look forward to hearing from you.
Sincerely,
Guest Care Executive, Office of the President
Carnival Cruise Line
3655 NE 87th Ave
Miami, FL 33178
This complaint has been resolved automatically due to user's inactivity.
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