CB Cruises and Charters Carnival Cruise Lines Complaints #162-181

Carnival Cruise Lines Reviews and Complaints

Carnival Cruise Lines review: Terrible photo experience

Enrique Cortez of Milwaukee, US

Dec 21, 2022 5:17 am UTC

Resolved

Replied

I went on Panama Canal cruise out of Galveston from 0ct 22 to Nov 5 and the photo experience was Terrible.

This is only my 2nd cruise experience, my first was Alaska with NCL, great photo experience with NCL

Finding my pictures with Carnival was like going to the Flea market

I kept asking photo people where I could find my pictures and they told me to just look through all the pictures

I am sure Many pictures were left and thrown away by Carnival.

I bought Every picture Carnival took with me

I spent over $1000 on pictures

NCL was very organized with picture taking they all appeared on my room number. I also bought all pictures with them.

To make a bad situation worse I went to make my Christmas card and the zip drive that Carnival gave me is corrupt, the pictures do not show up or work

I spent over $1000 on pictures to celebrate my 60th birthday and now this.

This is the Last thing I expected from a cruise line that prides itself on being the most fun

This is Not fun

My phone number is [protected] and my e-mail is [protected]@att.net

Very disappointed Carnival customer

Enrique Cortez

Desired outcome: Total money back from pictures. usb that I paid for to be able to see and use my pictures for my Christmas card

Carnival Cruise Lines response

Dec 21, 2022 7:50 am UTC

Carnival Cruise Lines customer support contacts

Phone numbers

1300 385 625

+1 (800) 764-7419

Address

3655 NW 87th Avenue, Miami, FL, 33178, US

Website

www.carnival.com

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Thank you for posting your concerns.

I’m sorry to hear of your experience and I’d like to extend my sincere apologies for the situation you’ve described.

So that we can further assist you, we invite you to contact our Guest Care Department directly via email at guestcare@carnival.com.

We look forward to hearing from you.

Sincerely,

Guest Care Executive, Office of the President

Carnival Cruise Line

3655 NE 87th Ave

Miami, FL 33178

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This complaint has been resolved automatically due to user's inactivity.

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Carnival Cruise Lines Contacts

Carnival Cruise Lines phone numbers

1300 385 625

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48%
Confidence score

Australia

+1 (800) 764-7419

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Customer Service

+1 (800) 845-2599

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Online Support Team

+1 (800) 929-6400

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Guest Care

+44 843 374 2272

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43%
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United Kingdom

+64 800 442 095

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100%
Confidence score

New Zealand

+1 (305) 406-8656

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+1 (800) 819-3902

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Personal Vacation Planner

+1 (305) 599-2600

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Coordinator

+1 (727) 452-4538

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Carnival Cruise Lines emails

BBBInquiries@carnival.com

100%
Confidence score: 100%

Support

Carnival Cruise Lines address

3655 NW 87th Avenue, Miami, Florida, 33178, United States

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