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4.0 1287 Reviews

Carnival Cruise Lines Complaints Summary

941 Resolved
335 Unresolved
Our verdict: You can expect a very good level of service from Carnival Cruise Lines. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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2:39 am EDT
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Carnival Cruise Lines contract fraud

Booked a cruise with Carnival two days before my wife got laid-off. Paid for the extra insurance thinking we could cancel if something happened unexpectedly. Called them within three days to ask them to cancel the trip due to my wife's lay off. They refused because I had booked a cruise via their early-saver program that didn't allow for cancelations. That info was, of course, buried deep in their contract that you only see when you confirm your booking. They're total fraudsters. I say stay away. Or have your lawyer review the contract before you agree to booking anything with them. Also, the women who I discussed our situation with was argumentative, very rude and unsympathetic.

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Milton Marasch
, US
May 22, 2017 7:07 pm EDT

Believe I received an attempted fraud phone call from someone claiming to be Carnival Cruise Lines. They offered me two cruises for $149 total. I didn't wait to here all the details, but I'm sure they would have wanted me to give them a credit card number if I had not hung up.

Later, just to check, I called their caller ID number back and they did answer. You can therefore check on them at [protected].

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unhappy travel person
Jacksonville, US
Dec 06, 2013 8:44 pm EST

I booked a cruise out of New Orleans to leave Jan. 2014. Paid $200.00 deposit, Nov. 2013 paid the balance of the cruise. A week later due to unexpected problems I and my friend cannot make the cruise we called for the refund. We have papers showing the deposit of $200.00. contract shows 45 - 95 days before cruise cancellation will cost the amount of the deposit so knowing we would loose the $200.00 we cancelled. Carnival said our deposit was a special and they would keep $400.00 from the total since that was the regular deposit even tho our papers show our deposit was only $200.00. Carnival Cruise line just con us out of another $200.00. They have a terrible review NEVER BOOK ANYTHING ON CARNIVAL LINES. I have cruised Princess Lines and find it to be excellent line to cruise on. I loose a extra $200.00 because Carnival does not honor their contracts.

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pamscruises
, US
Apr 18, 2011 4:15 pm EDT
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This is why you need a good travel agent to help you. We have the same pricing as the cruise line. A good agent would have let you know in advance (before your deposit because it is non-refundable also with their Early Saver Rate).

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8:48 pm EDT
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Carnival Cruise Lines misleading sales practices

I booked a cruise on feb 18th, at that time I specifically asked the sales associate if my wife were to get pregnant what would I need to do to get my money back. He said cancel before the refund deadline or buy the trip insurance. I asked so the trip insurance will cover pregnancy and he said yes. I purchased 300 dollars of trip insurance and went about my time. One month later we find out my wife is pregnant so I call to cancel. Now there is a 750 charge to cancel my trip, I say well I bought the insurance they say well pregnancy is not covered under that plan.

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KDMartin
Clermont, US
Sep 13, 2011 8:09 pm EDT

They can be very misleading, argumentative and rude...just happened to us, too, after sailing with Carnival numerous times over the last several years. I guess if you sail with them long enough & often enough, they'll burn you sooner or later. Agreed: STAY AWAY...with or without the "insurance" they sell you.

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Pancho Bobo
, US
Apr 14, 2011 2:43 am EDT
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Agree. Booked a cruise with them two days before my wife got laid-off. Paid for the extra insurance thinking we could cancel if something happened unexpectedly. Called them within three days to ask them to cancel the trip due to my wife's lay off. They refused because I had booked a cruise via their early-saver program that doesn't allow for cancelations. That info is buried deep in their contract. They're total fraudsters. I say stay away. Or have your lawyer review the contract before you agree to anything with them. Also, the women who I discussed our situation with was argumentative and very rude.

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4:02 pm EDT
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Carnival Cruise Lines poor service and worse customer sevice

Not being a first time cruiser I was rather supprise at the level of service received by myself and the 27 other people that were in my unusal small group of only 8 cabins. Dinner service started off bad with people with poor communication skills to being served cold food by the time it got to the table as well as a unfriendly wait staff to our kids. By the second night we had spoke to the manager of the dinning room and was moved downstairs were we treated like roalty by the new waiter and his assitantant. Camp carnival had the most unkind staff. We leave our 3 kids in a day care center durnning the week and comes monday mornning that they want to be back there again. The other thing that was very distubing was said by a crew meber holding an event on the deck where we sitting poolside. That the cruise would be better with out kids on board to bad you could not afford to leave the kids at home. When we went to complain every body said call customer service and when you call customer service they say you should have done on the ship. To end on more of a sour note customer service sends back a letter 1 week later to say they were sorry about what happen but please come sail with us again and when I try to reach the people I spoke to already I cant get them on the phone. I guess with us already planning our next cruise now for 2012 we will be on royal caribbean

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4:14 pm EDT
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Carnival Cruise Lines drunken, vulgar group of males

Talk about trailer trash on a cruise.
A group of so called men on a "divorce cruise" drunk beyond reason and shouting their play by play sexual encounters loud enough for all to hear.
At 7am lido deck, with families going to breakfast, women and children in earshot, while soaking in a hot tub (they should have drowned) these fools decided to re live their frat party days. To bad for them they seemed in late 20's to early 30's. A little to old to act the fool.
The real travesty is the security team nearby, one man and one woman, did nothing to quiet this boorish group.
Even after being approached by offended guest trying to protect the innocence of nearby children, the security man could only make the ridiculous statement that they are prohibited from engaging with guests who behave badly. The guy has got to be wrong; a letter is going out to Carnival Cruise line for an explanation.

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Carnival Cruise Lines bad information from agents

I recently had planned to go on my first cruise with Carnival Cruise Lines. My entire family have been using Carnival for over 15 years. I was in the military so I did not have time to travel since I stayed deployed to war zones. My family was excited that this was the first time in over 20 years our entire family was able to get together. My sister and her husband had both retire from the Navy and myself from the US Air Force. We all served 30 years each. I had never cruise and everyone told me it would be a great time. I listen to my Carnival Cruise Agent. (Raul Lorie) He informed me that all I needed to cruise was a birth certificate and a photo ID. I had checked with him on 3 different times about this information. He insisted that this is all the paperwork I would need. Well after waiting months to leave. My wife and I arrived with my brother and his new wife in Miami Florida. We just spent 2 days traveling down to Miami since we wanted to do the trip first class. We stayed in very nice hotels near the port. We arrived at the port and checked in. Only to have Carnival Cruise personnel tell me that my wife would not be able to cruise since her birth certificate was issued by a hospital. This was the first time we had heard this information. We did not print off our boarding passes or luggage tags since my sister did this for everyone traveling on the cruise. My family had booked I believe 9 cabins on the Carnival Glory leaving on the 13th of Feb 2011. Most of family was celebrating some type of anniversary. The Carnival agent informed me that we needed my wife vital certificate card. We called our daughter at College and asked her to go to our home and get the card faxed to Carnival. We did this only to have Carnival change their minds and say this is not good enough. They told me and my brother that it was a immigration law and that they could be fined by federal government. The agent(Dominque and Jason) told us to go the immigration office at the end of port and asked them to look at our paperwork to see if we could get back into the USA. I took my vehicle out of parking at a cost of 20.00 bucks. I went to the office and spoke to Officer Morrell and the Major and Lt in charge of the shift. They said we had more paperwork than needed. (Birth Certificate, Marriage License, Military ID, State Issue Driver's License). They actual called Carnival Cruise Lines for me and spoke to Evette. They explained to Evette that my wife paperwork was fine to get back into the USA without problem. Evette told them to send me back to ship that we only had 2 hours left to get on the ship. Now we arrived at 9:45 and the ship leaves at 4:00 Pm I got back to the port and went to the embarkation office to see Evette. They paged her and she came out and told me. She had to go to the Supervisor Office to let them know we were cleared by Immigrations. After waiting nearly a hour and half another Agent came out and told me that regardless of what immigrations says that Carnival Cruise Policy (POLICY) is that they do not allow customers to cruise on Hospital Birth Certificate. No matter what our Carnival Cruise Agent told us. So we sat and watch the ship leave. The agents were just giving me and wife the run around. I told them they kept us there all day. They stated we could have left at anytime. I told the agent this was not true since they had our luggage onboard the ship and it had not been returned to us. A few seconds later several porter came by me with my luggage and I said to them that is my luggage. They actual dropped the bags and left without a single word. Now my wife has cancer and I am disable vet. I asked for help with the bags but it came on deaf ears. We struggled to get our bags back down stairs and loaded into the car. The agent told me to have a nice trip home and that I could fly to Nassau on Wednesday and catch up with the cruise there. She explained this would give my time to get a good birth certificate for my wife. Now the birth certificate she intended to use was used to enter the military, get married, registered to vote etc. So we left to head back to Columbia SC. It took us almost 2 days to get home. When I got home on the 14th of Feb. I called our agent to let him know about the trouble. He insisted that a hospital birth certificate was good and that he would call first thing on the 15th to get this resolved. Now my entire family is on the boat and their cruise was damaged since we were not there to enjoy it with them. Our agent did not call us like he said he would. I ended calling him. After staying on hold and having to call 4 times I finally got through to Carnival. Carnival cruise said that we would only get a refund for our taxes and port fees. Our cabin money my father put into each cabin would be lost as well. My father gave us 1500.00 for christmas present for our use while on the cruise. Well after sitting at home for 2 days and finally convincing my wife to fly to Nassau and catch up on the crusie. We obtained her birth certificate from GA on our way home. I went to the Airport to buy the tickets only to find out I can fly to Nassau on birth certificate as previous told to me by Carnival agent. So I called Carnival again to let them know I was given more bad information. The Supervisor told me there was another problem with flying to Nassau. Since our ship was in ST Thomas instead of Nassau. Now after everything that has happened no response from Carnival at all. My family has complained as well. Still No response from Carnival after waiting more than a month. I hear they have a lot of complaints to handle. I have a GOOD Suggestion for Carnival. Do the right thing by your customers and you will have a lot less complaints. It can take years to earn a customer but only a few seconds to loose one or never get one in my case. I just wanted to let everyone know how Carnival handles their Vets and Cancer Patients. A cruise ship is nothing more than a floating HOTEL. I have never received such poor service from any company in the world. I have travel all over the world in my past 30 years in the military. I had hope for a resolution by now or at least a call or letter or email or something. Doing Nothing is unacceptable. Thanks for nothing other than bad memories.

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1:14 am EST
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Carnival Cruise Lines price guarantee

Carnival promised us that if we booked a senior rate and the price changed before we sailed they would credit us the difference. Our price did drop and when I called, they would only upgrade our room. They first told me it was too close to sailing (I noticed online that the early saver rate has up until 2 days before sailing). I called 1 week before sailing.

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Wayne McCartney
Peterborough, CA
Jan 28, 2013 12:40 pm EST
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WE BOOKED A CRUISE ON EARLY SAVER 6 months in advance on a Panama Canel Cruise. rooms 4 people the price dropped $350.00 per person and we got a credit of $1400.00 It does work

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8:31 pm EST

Carnival Cruise Lines refused to change room to lower rate

I just booked a cruise six days ago. The sales agent Kyle and a supervisor will not allow me to switch to a lower rate room. I was not informed at the time of booking that I could not change or I would have waited. I would like to switch or a full refund should be in order.

Suzanne LeBrun Booking # 16zj34. I have given a $300.00 deposit and would like to book the room I want or refund it in full. The room rate I found on the computer is $329.00. I have sailed with you before but will not do so in the future if this is the way you conduct your business.

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FailedCruiseDeparture
Columbia, US
Mar 22, 2011 2:06 am EDT

carnival need customer service classes.

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7:03 pm EST
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Carnival Cruise Lines unethical behavior

I had booked a cruise on Carnival Cruise Lines for our three year Anniversary on 12/27/10 out of Boston with the cruise setting sail out of Miami. There was a bad storm and flights to Florida were cancelled for 2 days. Therefore, we could not make our cruise. I contacted Carnival to let them know about the problem and asked for a refund or at least a credit for another cruise as our cruise. Carnival refused to help us in any way saying they are not obligated to do anything since we didn't purchase insurance. I admitted to not reading the fine print on the insurance policy and did not think I would need insurance in the case of the airport shutting down. I tried to reason with Carnival as their were many open rooms on the cruise and the company did not lose money as a result of our cancellation. I asked for a credit for a cruise in May and they refused. This company could care less about their customers and the greed and arrogance is beyond belief. I could understand their position if our cruise was sold out and they lost the fee on our room, however this was not the case. We were not taking a room they needed to sell in a sold out situation and we did not use any of their amenities, including food and drink. Yet, Carnival sees fit to take our money. I highly advise anyone thinking of taking a cruise to avoid Carnival at all costs. This is the most uncaring, unethical company I have ever dealt with.

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Annoyedbyidiotz
Flemington, US
Feb 03, 2011 9:17 am EST

Sounds like you tried to get off cheap by not buying trip insurance and you got screwed. Sometimes it doesn't pay to go the cheapo route.

You could TRY a consumer advocate in your area and they may be able to scare the cruise line into fixing it but really..it *was* your fault for not reading what you signed up for.

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Bmajor
, US
Jan 28, 2011 7:14 pm EST

If you can show documentation of the diagnosis and repairs performed resulting in the issue not being fixed then you have the starting of a legal case. If you have a license/certified professional resolving the issue and documentation what was done then you may have a good case against the dealership.

Contact a lawyer and see what they have to say about your case, and please note that your problem is with the dealership and not with the Ford Motor Company. You should contact a lawyer in the state that the dealership operates in since you will need to file a law suit in the state that has jurisdiction.

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10:48 am EST

Carnival Cruise Lines kept my deposit

I had a cruise booked with Carnival last fall and when the date was coming due to make the final payment we knew we wouldnt be able to make the trip, I called and spoke to the agent who booked it (Carnival employee) and asked to have my money sent back to me, I was told that it was a special fare and I couldnt get my money back but they could keep it for me until I was ready to rebook, I asked to speak to someone in customer service (no such thing there) they said that the monies would be kept until I was ready to rebook...Guess what I went to rebook and was told there was no money because I didnt cancel, which is what I tried to do more than once... Does a big company like Carnival need these dollars

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Ed F
, US
Jun 26, 2011 7:48 pm EDT
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It sounds as if this person booked the Early Saver Fare. When one books the Early Saver they must understand they are in a risk/reward situation. The reward is is the fare goes down on your category of cabin you will get a reduction in price prior to final payment or if it drops after final payment you will receive an On Board Credit. The risk is your deposit is non-refundable however it is transferable for $50/person.

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Carnival Cruise Lines overcharged

When we arrived we went to customer services to load our spending card. My husband put down cash and when we ask about the soda cards we were told we had to go to a bar to do that. So while he was waiting on paper work I went to bar behind us and assumed I had to give cash to load cards there. So I told the girl what I wanted to do and gave her a hundred dollar bill. She took it and ask if I wanted to get mugs also I said yes. She swiped our cards and gave me change back. Well when she swiped our cards it took it off the money my husband had just put down. Not knowing this at the time and thinking I had paid to load the cards we left. A few days later I went to get a print out and add more money to cards when I noticed the 73.50 off his amount. So I went and got my reciepts and they called a supervisor I had to come back an hour later to confront the lady I paid. She says we dont take cash so I let her know she took mine.. She also denied this I know what I paid her and I do not need carnivals 73.50 I just want what we double paid. They said they we turning it over to a board to decide. I will not ever go on carnival again. I will spend my money some where else. So as of now we paid a total of 157.00 for 8 tyo 10 cokes way to go carnival.

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Carnival Cruise Lines won't refund money

My wife and I were to take a cruise to encinada, mexico, june 2009. Carnival changed that cruise because of the swine flu to catalina, ca. We declined that cruise, asking for a refund since you can board a boat off the coast of ca for less than $10 to go to catalina. They refused that refund request although a credit was issued for part of the money a few weeks later. Since then I have become unemployed for the past year. We have asked repeatedly for the refund of the remaining $181.40 due to a hardship. They have told us they don't consider being out of work a hardship. We have written them dozens of letters and sent at their request, many fax (They say they don't receive them and we have to resend them) and they still refuse to refund that money. We've even gone as far as to look up their president and ceo, gerald cahill, with no response. They say they offered us to extend and apply that money towards another cruise but when you are laid off and trying to pay your bills, I feel spending even more money to take a cruise is not the way to go as our bills come first.
They say they have sent us emails but to this day, we have never received one email from this company. Those of you who were on that ill-fated cruise where the engines failed, good luck in getting what they promised you. If anyone knows a way to get our money back, other than contacting a lawyer, please let us know. Our local news stations won't help us either. Just a word of warning to those customers of carnival cruiselines. They are a multi million dollar company, registered to other countries, that steals your hard earned money when the problem had nothing to do with something you did.

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anne elizabeth
Vero Beach, US
Jan 12, 2011 2:40 am EST

I'm wondering if anyone has ever been refunded for poor service and out right deceipt by Carnival? On our 6th, yes 6th cruise with Carnival, we had one horrible experience after another. I wrote Carnival and received a condensending (sp?) reply (letter). It basically said "your tough luck", "not our problem." Well, yea, now they have our $3, 000. what do they care? We are still so angry and don't know what to do. I wish we could complain somewhere that it would hurt their reputation and cost them business.

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Carnival Cruise Lines unanswered letter about on board injury

I have written several letters to the cruiseline concerning an injury my son suffered on the ship "Glory" . The last letter was sent many months ago and I have heard nothing back from the company representative. My son had a broken wrist that was misdiagnosed by the ship's doctor. My child upon coming home he to undergo many exams by several doctors and had to have surgery to realine his badly broken wrist. He had several casts, various proceedurs such as removal of the pins and additional exrays.
We deserve better than we have been treated. Ignoring us is disrepectful and rude. I am a widow and my husband died of brain cancer. It wiped us out. We got to go on the cruise because my mother-in-law took the whole family on a group vacation. I have tried to deal with you on my own because that is what I could afford. If I don't hear from you very soon, I'll either have to find a lawyer in your jurisdiction or possibly see if someone from the media would be interested in a story about a special needs child and widow being ignored and denied their rights by a big shipping company that has already had a very notable problem in 2010.
I really just want to continue to be reasonable and cooperative, but you must be cooperative too. I look forward to hearing from you very soon.
Sincerly,
Mrs. Norma Thal 7336 N. Kenneth Lincolnwood, IL 60712

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Carnival Cruise Lines 50% negroes

rather than spend thousands on a carnival cruise just go to your local ghetto and rent a cheap hotel there, ship had 50% african americans morbidly obese and i kid you not fought over the fried chicken at the all you could eat buffet, my fault though i usually go royal carribean, but wanted to save money.food, entertainment, service was awful, if being on a ship with 1200 blacks does not bother you than go ahead, they make the ship look like there hoods even with the smell of urine in the staterooms as if you were in an alley.

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kamari937
Cincinnati, US
Sep 12, 2011 4:38 am EDT

I was on the Elation and it was 80% whites. So what does that mean. I had $250 stolen from my cabin and it wasnt by an african american.

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fineart
, US
Mar 09, 2011 11:02 am EST
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I'm an African American man that thinks this entire conversation is hillarious. 50% negro... ha, ha, ha, seriously, I can't stop laughing. I can just picture.. ha, ha, ha, the fried chicken ...ha, ha, counter. Tears are streaming down my face I'm laughing so hard. Please keep this dialog going. it doesn't irritate me at all, I love it. ha, ha, ha, This is the way to wake up in the morning. I know I'm going to have a great day today. thank you.

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vacationchic1
Fresno, US
Jan 31, 2011 10:19 pm EST

and over 50% of all white men are child molesters who fondle or sexually molest their own children. They hide behind well paying jobs and families but At the end of the day they're still pedophiles

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Carnival Cruise Lines did not adhere to standards

According to Carnival Cruise lines there were standards in place pertaining to no-smoking rooms and areas, guest boom boxes and protection from the other guests.

Guests smoked in the rooms and Carnival Cruise lines would do nothing about it, our room and the corridor were always smelling of smoke. As we were leaving the ship I smelled an ozone machine in use. This machine is used to remove the smoke from the rooms that had been smoked in, they only repair what was wrong but do nothing to stop it. In the food service area people were allowed to smoke within a few feet of food being served on the outside deck. Smoking was not allowed at the rear of the ship or the port side yet people were free to smoke wherever and to bring aboard portable boom boxes and play them loudly though Carnival Cruise lines states no personal music or radio devices may be used without earphones.

I was involved in an incident on the last day where a younger man was cussing profusely in the hot tube below where we were sitting at the back of the ship. I asked him to watch his language and a barrage of filth then came from his mouth directed at me. I went to the attendant and complained about the verbal abuse from the passenger. He went to get security. I walked over and stood across from the man hoping he would continue his barrage of profanity and insults until security arrived; he did. After only a few minutes security did arrive and acknowledged I was being harassed; they told me to just forget it and move on after requesting my stateroom number and name. After being called an old man, a pencil dick, a-hole told to f-off continuously not to mention accused of being un-American by the man who claimed to be an attorney; I was not OK with just moving on. I went to file a formal complaint against the guest at the main desk. They called security and the security guard that was present and the assistant chief of security arrived. They took me across the lobby in the main atrium and ordered me to sit down on a low bench - three times before I complied. With both of them standing over me they then informed me the if I filed a complaint it and I would be turned over to the Mobile Alabama Police and I would be detained in Mobile until it was cleared up; they also stated the other party would file a complaint against me. The man accused me of being dangerous, profane, unstable and that he was afraid of me though he had a east European couple who standing with him and joined in with accusations and continued to do so in front of security. I was alone and 25 years their senior. My wife watched the whole thing from one deck up. I guess the smart thing would have been to move to another area but we had been moving most of the cruise or staying locked down in our smoky stateroom. We spent much of our time on deck trying to find an area where no one smoked or was loud and obnoxious. The rear of the ship was just outside one of the food areas and had been up to that point Ok with the exception of a boom box two days before.

That was that and the to say the least, and as always it’s about money. They will not enforce and standards or protect any guest from anything if it might create a negative impact on the basic cruise ship traveler. From what my wife and I saw it was a vulgar, obnoxious, thundering bass filled music floating bar designed to allow stressed out Americans the chance to blow off steam – no holds barred.

This is not a place for those over a certain age seeking rest and relaxation, it is not a place to bring children and it certainly is not a place for church groups or other civic minded groups to find solace on the open sea. As far as I could tell it was a red light district just short of prostitution.

If you are the type to live "Spring Break" well into your 40's this is the place for you but not for the general population looking for the "advertised" cruise boat experience.

I'm a married 50+ small business owner that was looking for a peaceful vacation, but what I received was exposure to almost every bad habit a human has from vulgarity to intimidation to obnoxiousness to assault on passengers. Perhaps some of the other cruise lines have regulations that are enforced and are willing to protect their passengers but Carnival is the bottom of the barrel cruise line.

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Customersalwaysright
Arlington, US
Dec 11, 2010 5:56 pm EST

Appreciate why you are so disappointed.
Carnival has a strong reputation for being a party ship.
It also has a rep for people falling overboard or passing away while on the cruise & body being left at next port of call & deceased family having to experience the add'l trauma of dealing with foreign nation rules in order to have body returned to US for burial.

Next time try Norwegian Cruise Line, they have parties, dances, bands, etc but the atmosphere is much more controlled & customer complaints while on the ship are given the priority one would hope for while on one of these floating hotel resorts.

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Carnival Cruise Lines greedy, horrible company

I spoke to a Guest Solutions Agent named Glenna at Carnival Cruise Lines, the greediest, most distasteful company I've ever dealt with, about canceling my cruise. I am a survivor of the downed flight number 1579 that crashed into the Hudson River in January of 09. When I spoke to the Agent, I advised her of this fact and that I had become very nervous about being on board the ship when only a week ago it had been stranded in the middle of the ocean for 3 days. I told her my story and stated that I really didn't feel comfortable sailing after this occurrence and she advised me that they could give me my money back but were going to keep $500 dollars as a penalty. I was shocked by this news and given the excuse that because I booked so early (almost a year ago) and got the best rate, there was a penalty for canceling. I thought it was incredulous that they have our money and have had it for almost a year and are refusing to give it back simply because I booked early. I tried to explain again my circumstances, she put me on hold ( 4 times total) for more than 5 minutes then came back to say they would not waive the penalty. She said she was talking to the supervisor above her and that was who was saying no. She said she would like to help but couldn't which was obviously a load of crap.

I got very angry as the hour progressed and our conversation deteriorated. Finally, I informed her that if she didn't give me all my money back I would call my lawyer, the same one who represented me with US Airways in the crash. I asked her for her name and job title as well as her supervisor and the CEO's name and address. My lawyer is calling them today. I find it unreasonable that after their own ship has been broken down for 2 weeks, they are unwilling to refund my money simply because they don't want to. It is ridiculous. Don't go on Carnival Cruise Lines.

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anonymouslass
boca raton, US
May 27, 2011 12:01 am EDT

You had my sympathy until you mentioned your lawyer and the lawsuit against US airways. Sheesh it wasn't their fault about the geese. Besides any landing you can walk away from, is a good landing. Your still alive dear... being thankful and move on.

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SeasonedTA
Indianapolis, US
Dec 15, 2010 7:32 am EST

When you booked the cruise, you agreed to the terms and conditions of your reservation which clearly outlines the penalties for cancellation. Did you purchase trip protection? I'm sure you did not. Besides post traumatic stress disorder is not covered since mental health issues are outside of the terms of coverage. Save your lawyer fees. You cancelled your reservation within penalty so you aren't "entitled" to anything. -- A travel agent (not affiliated with Carnival Cruise Lines)

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Carnival Cruise Lines bad cruise

I'm not sure where to start, so I'll just start with our arrival at the Carnival Cruise Terminal on Oct 23rd. Arriving early with hopes of getting unpacked in our cabin so that we can begin our cruise with the usual sail away deck party, we soon learned that arriving early was a waste of time. The ship arrived late from it's previous trip with propeller problems and a boat load of late travelers that had to get off. We were told that we could shuttle to a nearby area for lunch at the expense of the cruise line. We also quickly learned that in doing so, we would have to stand in the long line again when we returned. Next we learned that we would not be going to our originally scheduled destinations (Jamaica and Cozamel). The original destinations were picked by us, partly because we had never been there before. Since we were using my only week of vacation time to take this trip, we basically had no choice but to stay and hope for the best. After spending most of day 1 of our 5 day cruise in the crowded terminal, we finally got to our cabin. It soon became obvious that we were on a very old and not so clean ship. During these 5, no 4 days, we saw a very worn out vessel that has been painted over & over. The door frame to our bathroom was rusted badly, as well as many other places around the ship including the pool. There was noticable mold on the balcony handrail, even after the balcony was closed for a few hours for cleaning during our trip. The balcony deck had some sort of food scraps on it, the used robes of previous travelers were in the closet, and the bathroom tile had some very dated mold on the caulking. The bathroom sink looked as though it was from the 60's along with several scratches and marks. The cleaning staff vacuumed daily around the elevators, which was good, except they totally disregarded the safety of travelers trying to jump over the cords. Three "officers" in white uniforms watched as 2 of the cleaning staff scrubbed the empty main pool under a rope net in front of several hundred travelers attending a concert where the band played directly above the pool. This looked as though the 2 staff members were being publically punished for something. Two officers in white, on at least 2 days, watched as 2 staff members removed lounge chairs from the deck and stacked them along the wall, even though travelers were searching for a place to relax. The public restrooms were nasty. Just basic nasty. I had to stand in pee, to pee at the urinal. Kids were allowed to jump & splash in the hot tubs. The food was not cruise worthy, escpecially the 3 days of mexican buffet. Three days! The pizza had yellow rubber for cheese. I ate no ice cream from the ice cream machines, simply because of the nasty mess. Here's another good idea: Let's close a section of the upper deck so that we can all get high from the paint fumes from the painting of the deck rails. So that meant only the smoking side of the upper deck was open. But really that was not a big problem, because everyone pretty well smoked wherever they wanted to. Nothing makes for a better afternoon in the rusted pool, than the added paint fumes and smell of cuban cigars. Only one person in the dining room looked as though he enjoyed his job. He served our drinks with a huge smile and a happy greeting. He should lead customer service courses to the other dining staff members (starting at the top). The daytime activities were lacking in activity. Bingo, bingo, and more bingo, which was played by only a few. There were less than 15 travelers at the "Guess That Face" event. The big "Bean Bag Toss" event was putting the bean bag toss game by the pool and leaving it. No organized game, no staff involved, just a few kids throwing the bean bags at each other. Even though the Kareoke times were well attended, they kept pushing them into a smaller lounge. The musical show was okay, but only 2 nights. I'm guessing the guys attending were only there because of the female dancers' attire. They might as well went bottomless, since what they wore, covered nothing. All we can remember from those shows is female butts. Who knows what they sang or did. This entire cruise was a ride down the ocean on a nasty beat up "funless" ship with bad food, lousy activities, and crappy service. My recommendation for this ship is retirement. Not only the ship, but also the management.

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cruisesbycheri
Freehold, US
Jan 08, 2011 8:32 pm EST

What Carnival ship was this?

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Carnival Cruise Lines bad service

Got a noisy room located near the stairwell and elevators for which Guest Services, Glen Albrecht, Head Supervisor, did not give us another room. Next, because we needed to catch an early flight out of the San Juan, we needed a lower luggage number to embark early, so we spoke to Glen Albrecht to explain our situation; he, in turned gave us number 24 (which allowed us to embark LATE at 11am and our flight departure was 12:20pm that same day). Obvious to say, I will never book with Carnival Cruise again and would discourage others from doing so too.

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Carnival Cruise Lines mileading information

I was called by Carnival two weeks before my cruise and offered a discounted balcony room. The agent told me the view was "partially" obstructed and all else was normal. I bought it and when I arrived found the view to be totally obstructed by life boats and maitenance walkways. Every morning we would wake up to chains clinking and workers right outside our window performing maintenance on the walkway. The room was also next to the crew elevator and till 2 am all nights we heard doors slamming and general noise that kept us awake. Also the customer service on the boat was horrible. I was humilitated at a bar due to my age and asked for ID. Carnival sail and sign cards list restrictions such as under 21 when the staff swipes the card and when I told him I dont carry my DL on the boat just to swipe my card he stated, "Look its not my fault you look like child, give me drivers license or no drink" THis occurred in a packed area and was humiliating. When I got home I called Carnival and attempted to obtain a refund on only the room upgrade in the end and was told no compenstation would be given due to it being my fault I did not know the room's view was obstructed. Craziness. Through emails and phone calls I got no help. I filed a complaint with the better business bureau but of course nothing will come of that. If you are considering a crusie spend a little extra and go on a quality cruise liner not owned by carnival because chances are if you have issues they will not care or attempt to rectify the problems. Its getting to the point now days that as consumers we have no recourse with the companies when we are wronged.

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SRWALLEY
Richton, US
Apr 30, 2012 7:30 am EDT

We booked a Carnival Cruise in August 2011 for a sailing in April 2012, I was hesitant because my husband's work schedule does not allow for vacation or sick days. He works for 21 days and is off for 21 days. However, there are a number of unforseen events which could change his "off" days. I told the sales representative this when I called about the cruise. She immediately told me about the travel insurance. She reassured me a number of times by saying "if you have to cancel for ANY reason up to the day wyou board the ship you will get your money back". Needless to say we had to cancel in January 2012 because my husband's shift was changed and he would no longer be off that week. The insurance company denied out claim because "No work related events qualify for the insurance". I have tried to work with Carnial on this issue. They even state on their website "cancel for any reason". I have filed a complaint with the Better Business Bureas, which by the way Carnival is not a member. Carnival's response is: yes, we sell insurance which cover you for any unforseen event, but we won't give you a refund. They are totally double talking in order to sell cabins. I have traveled many places and used many different means to book. I usually purchase travel insurance and, in the 1 or 2 times I have had to cancel, it has gone very smoothly and we received a refund. I had no reason to think this was any different. Especially since the representative told me the insurance would cover a cancellation, their own website states under the travel protection page "cancel for any reason", and their own response to my BBB complaint states "Yes, we do offer travel insurance for any unforseen event.". I have cruised a number of times. Carnival, Norwegian and Disney, this is truely a dissapointment. To add insult to financial injury, they have resold the 3 cabins at triple the price we originally paid for them. I will say they have offered a cruise credit of 75% of the amount we paid for a future cruise. However, at this point I just want what I thought I was sold, my money back!

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Carnival Cruise Lines cruise

i am 50 married 33 years we go some were 2 times ayear .we took a carnival cruise 8-28-10to9-2-10 from new orleans to carabean.for starters expedia charged me 50.00 per person more for rooms.our room got changed by carnival.took almost 2 hours to get on the boat.elevators take forever.tea is horrible cokes are to and are extra and must be gotten from bar ANOTHER WAIT .shock water ok .ate fine dinning 5 nights, very, very, very small portions and i had one good item.buffet was good exept not much to choose from and so many people i felt like i was in the pen with a bunch of hogs and we were all after the same bucket of slop.can you feal that?drinks-horrible tea, lemonade, and ok water.deserts[what].if you want service you need luck. house keeping and fine dinning service was great everything else did not exist .if you were lucky enough to find someone out of the 1100 crew they did not speek english.all the entertainment combined did not equill one show at branson mo.i will admit i did enjoy all the drunks.the rooms were better than i expected .its all abought money and thats ok except it is so obviuse.once they closed the stairway during a buissy evening on an already overcrowded boat.every were you go its crowded.you need to love to be close to a lot of people for a week.they ran it there way.it was nothing for them to close something and run you out.even a food bar.every thing is prompt so do not be late getting back on the boat.check your FUN CARD they charged me for 106. 00 they should not have.i found out who had the most FUN.they practically throw you off and it still took over an hour in line.then i was mad and in a hurry and carnival had no one watching or checking the luggage they had piled in the parking lot so i took a bag just like mine.THAT COST me another 45.00.a trip that started out to be 700.00 ended up costing about 1900.00.do not forget to have 80.00 up front for parking.bottom line.night mare on elm.NEVER BOOK EXPEDIA nor CRUISE with carnival.

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Carnival Cruise Lines no responsee re impact of hurricane earl

During hurricane Earl, Carnival has been unresponsive to inquires regarding a ships safety and itinerary. The Carnival Miracle is scheduled to dock in NY on Saturday 9/4/2010, 8am and we don't know if that will occur, or where the ship is as hurricane Earl moves up the East coast.
Carnival's ship Miracle was in the Atlantic during the Hurrican Earl event. On Aug 31, 2010 Carnival's website had a "Weather Update", giving the status of it's ships during Earls movement. Good. Unfortunately, Sep 01, 2010, the link disappeared. Why? An email to Carnival asking for status of the Miracle, resulted in a response with a phone number [protected]. The recorded message instructed the caller to check a website www.sharedusage "for your marketing" needs. Are you kidding? This seems irresponsible. People are being evacuated, Navy ships are rushing to ports, train routes are being changed, and airports are acknowledging impacts of Earl on flights BUT Carnival deems it appropriate to ignore the public when merely asking for a staus of the safety of loved ones? TERRIBLE! Shame on you Carnival for your callousness in an emergency situation.

Message from Carnival:

From: Carnival Cruise Lines [[protected]@carnival.com]

Thank you for contacting Carnival Cruise Lines. We appreciate the opportunity to be of assistance.
You will need to contact a cruise consultant at [protected], and they will advise.

If there is anything else we can do for you please don't hesitate to ask.

Cordially,
Carnival Cruise Lines

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jrbreining
New York, US
Sep 02, 2010 10:45 pm EDT

Q: Have you been socially ostracized? Is this where you procure your identity? Slime.

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rjmNJ1
Chesterfield Township, US
Sep 02, 2010 1:29 pm EDT

If I was on a ship, things were bad, and needed to tell a concerned relative the status, I would make a brief call home and spend the $10/min phone bill.

This may help...
(from the web site)
Carnival’s Travel Hotline -- Call our travel hotline at 1-877-TVL-HTLN [protected]) or [protected]; our representatives are available 24 hours a day to assist with any unforeseen travel emergencies.

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rjmNJ1
Chesterfield Township, US
Sep 02, 2010 1:18 pm EDT

I was on the Miracle crusie last week and found out it went right back out last friday from NYC. I found two websites that track the position of ships. So I have been curious as to the loaction of Miracle and how close it was to Earl and if it deviated from plan. It followed the itinerary and was on schedule the whole time. Then as Earl got even closer to the mainland I wondered how it would get past Earl. Well it shows up above the Outer Banks already so it must be making good time. I don't think that portions of the trip were so plesent with the rougher seas. They show it in 11ft seas now...(afternoon of Sept2nd). We had 2ft seas and it was barely pitching.

Here are the sites.
http://www.seascanner.com/schiffsposition.php?schiff=Carnival+Miracle (also click the current voyage link at bottom) http://www.sailwx.info/shiptrack/shipposition.phtml?call=H3VS (not sure how accurate this is for updates).

But I agree that Carnival should have this info available to others waiting on word.

Carnival Cruise Lines Customer Reviews Overview

Carnival Cruise Lines is a popular cruise company that offers a wide range of cruise options to travelers. The company has received numerous positive reviews from customers who have enjoyed their cruise experiences. One of the most commonly praised aspects of Carnival Cruise Lines is the quality of their onboard entertainment. Many customers have raved about the variety of shows, activities, and events available on their cruises. Additionally, the company's dining options have also received high marks from customers, with many praising the quality and variety of food available. Another positive aspect of Carnival Cruise Lines is the affordability of their cruises. Many customers have noted that the company offers great value for the price, making it an excellent choice for budget-conscious travelers. Overall, Carnival Cruise Lines is a highly recommended cruise company that offers a fun and affordable vacation experience for travelers of all ages.

Carnival Cruise Lines In-depth Review

Overview: Carnival Cruise Lines is a renowned cruise company with a rich history in the industry. Founded in 1972, it has grown to become one of the largest cruise lines in the world. The company's mission is to provide exceptional vacation experiences at an affordable price, while upholding their core values of fun, quality, and safety.

Destinations: Carnival Cruise Lines offers a wide range of destinations to suit every traveler's preferences. From the Caribbean to Europe, Alaska to Mexico, there is a destination for everyone. Popular ports of call include Cozumel, Nassau, and Grand Cayman, among others. With various itineraries and cruise lengths available, passengers have the flexibility to choose the perfect vacation for their needs.

Fleet: Carnival Cruise Lines boasts a diverse fleet of ships, each offering unique amenities and experiences. From the iconic Carnival Fantasy to the luxurious Carnival Vista, there is a ship to cater to every taste. Onboard, passengers can enjoy amenities such as water parks, spas, casinos, and Broadway-style shows. The ships are well-maintained and cleanliness is a top priority.

Onboard Experience: Carnival Cruise Lines provides a comfortable and enjoyable onboard experience. Accommodation options range from cozy interior cabins to spacious suites, ensuring that every passenger finds their ideal retreat. Dining options are plentiful, with a variety of restaurants and cuisines to choose from. The quality of food is generally excellent, with a wide range of options to suit all tastes. Entertainment and activities onboard are diverse and cater to all age groups, ensuring that there is never a dull moment. The overall atmosphere and ambiance are lively and fun, creating a vibrant and enjoyable vacation experience.

Service: The staff onboard Carnival Cruise Lines ships are known for their friendliness and professionalism. From the moment of check-in to disembarkation, the staff ensures a smooth and efficient process. They are responsive to customer inquiries and concerns, going above and beyond to provide exceptional customer service. Overall, the level of service is commendable and contributes to a positive cruise experience.

Value for Money: Carnival Cruise Lines offers competitive pricing and excellent value for money. The cruise packages include a wide range of amenities and services, ensuring that passengers get the most out of their vacation. When compared to competitors, Carnival Cruise Lines consistently provides a high level of value for the price paid.

Safety and Security: Carnival Cruise Lines prioritizes the safety and security of its passengers. The ships are equipped with comprehensive safety measures and protocols to ensure a secure environment. The crew is well-trained in emergency preparedness and response, providing passengers with peace of mind. The overall cleanliness and hygiene standards are maintained at a high level, contributing to a safe and healthy onboard experience.

Customer Reviews: Customer reviews of Carnival Cruise Lines are generally positive, with many passengers praising the exceptional service and enjoyable experiences. Common themes in the feedback include the friendly staff, delicious food, and exciting onboard activities. Overall, customer satisfaction is high, reflecting the company's commitment to providing memorable vacations.

Sustainability: Carnival Cruise Lines is dedicated to environmental initiatives and reducing its carbon footprint. The company actively engages in waste management practices and partners with local communities and conservation organizations to promote sustainability. Efforts are made to minimize the impact on the environment and preserve the destinations visited.

Conclusion: Carnival Cruise Lines offers an exceptional vacation experience with a wide range of destinations, comfortable accommodations, delicious dining options, and exciting onboard activities. The friendly staff and high level of customer service contribute to a memorable cruise experience. It is recommended for families, couples, and individuals looking for a fun and affordable vacation. While there is always room for improvement, Carnival Cruise Lines consistently delivers a great value for money and ensures a safe and enjoyable journey.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you encountered with Carnival Cruise Lines. Make it clear and specific to the problem, such as "Unresolved Billing Issue on Carnival Cruise" or "Poor Customer Service on Carnival Vista."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific cruise ship and date of your voyage.
  • Any issues with booking, boarding, accommodations, staff behavior, amenities, or excursions.
  • Describe the nature of the problem, including any discomfort or inconvenience caused.
  • Detail any transactions related to your complaint, including booking numbers, dates, and amounts paid.
  • Explain the steps you took to resolve the issue with Carnival Cruise Lines and their response or lack thereof.
  • Discuss the personal impact, such as stress, financial loss, or ruined vacation plans.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information like social security numbers or credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Carnival Cruise Lines, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and all relevant details have been included to support your case.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Carnival Cruise Lines on ComplaintsBoard.com.

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