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Carnival Cruise Lines  -  fraud and cheating

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2:38 pm
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On December 15th, we boarded the Carnival Miracle for a long awaited trip to Panama, Costa Rica, and Belize. We intended to meet up with some expatriate friends living in Panama that we had met one an Orient Cruise the year before. We were notified by e-mail three days before about a change of itinerary. The ship was supposedly experiencing engine difficulties which affected it's cruising speed (22 knots). Therefore, the ports of call were changed to Cozumel, Costa Maya (both in Mexico), Belize, and Roatan.

Most of the passengers did not find out about the change until boarding the ship. Refunds were possible, but we had non-refundable airfare and hotel bookings. Carnival's compensation was a paltry $25.00 per person shipboard credit. In addition, we were still charged a fuel surcharge as we had missed the refund date by two days (December 17th.) However, the new itinerary was only about one-half the distance so Carnival kept tens of thousands in fuel savings.

Finally, on the last leg back to Ft. Lauderdale, the ship maintained a cruising speed of 21 knots for several hours which cast doubt on Carnival's official version of the itinerary change. The Purser's Office did not deliver on my three separate requests for complaint forms. The Captain of the ship did not address the passengers regarding the problem and/or offer any apologies.

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1 comments
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D
May 24, 2010 12:27 am

We were on this cruise as well and did not find out about the itinerary change until we arrived at the port. We were extremely upset as the only reason we had booked this cruise was for the port of Panama. We had nonrefundable airfare tickets and lived in the midwest so felt we were trapped into going. The reasons cited, unexpected propulsion issues with the Miracle, were a lie. Several months in advance the propulsion problem with the Miracle had been openly discussed in online forums, including Carnival's own site forum. There was a medical emergency on the last night of the cruise and miracle of miracles, the Miracle was able to make it to Florida by 11:30 that night. So our last night wasn't spent in the casino or enjoying the open sea...it was spent looking out at the pier from which we would debark in the morning. How relaxing! We have not cruised with Carnival since this particular cruise.

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