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Carnival Cruise Lines review: Booked dining time

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4:14 pm EDT
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I booked my reservation Jan 2023, my husband died 25 Oct 2022. He loved cruising with you. This trip is meant to be a memorial to celebrate his life. 20 people are going from all over the USA. Last week I tried to get our rooms linked so we could arrange to sit together for dinner. We all had 600 PM reservations. Last night when the last person called to get her room linked she said your associate said none of the rooms had confirmed dining times and kept urging her to take the open dining of 530-8 PM. She told me she said no she couldn't do that without talking to everyone. Sheila Johnson and I check our bookings this morning and find the times have been changed. After 2 phone calls this morning I'm told that even though it was your associates mistake we'll have to be put on a wait list but don't worry we'll know something by 3 days before the cruise. I was married 44 years I don't know if you can understand the level of my grief but anticipating this trip was giving me a little joy. Now I have to agonize possibly for 3 months hoping things "will work out". How is this acceptable to your company.

Jul 05, 2023 8:07 am EDT
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3655 NW 87th Avenue, Miami, FL, 33178, US

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Thank you for posting your concerns.

Let us begin by extending my sincere condolences to you on the loss of your beloved. There are no words to adequately express our sympathy for the loss you and your family have endured. May the love and family and friends comfort and strengthen you in the days ahead.

We are very sorry to hear of your experience and we'd like to extend our sincere apologies for the situations you’ve described.

So that we can further assist you, we invite you to contact us at 1.800.438.6744.

Our team members will gladly review each of these matters in further detail.

Kind Regards,

Carnival Cruise Line
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