CB Car Dealers CarMax Complaints #42-61

CarMax review: Using txtag

Debra Butts of San Antonio, US

Mar 15, 2023 10:53 am UTC

Verified customer

We sold our 2008 Honda CRV to CarMax on 3/8/23. We took everything out of the car but forgot about our toll tag on the window. If haven’t used this car in a while so we forgot it was on there. We are both retired and only need one car so we decided to sell it to CarMax. It was a good experience except the wait to accept your offer. Your staff is understaffed and workers kept interrupting them.

Imagine my surprise when I get a notice to add money to our toll tag when we haven’t used it since 12/2022. A total of $6.72 was charged. CarMax gave us our license plate and inspection sticker back but not our toll sticker. The car has now been removed from our toll account.

Desired outcome: We want a refund for $20.00 that we were charged from TxTag.

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+1 (800) 519-1511

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+1 (888) 922-7629

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+1 (844) 765-5757

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+1 (804) 747-0422

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