CarMax review: Finance department/service department/product

Continue to get crappy service because initially we were thinking about doing a trade in, but later decided not to do the trade in and wanted to purchase a second vehicle. But right now dealing with the call center reps are good, but the store where having issues with is the Stockton, ca store on E Hammer lane. Need some supervisors to get in touch with us so we can purchase a vehicle that has not been in accidents but they keep trying to sell us cars that's been in accidents and not reporting it properly. Also we've spoken to a Rep but she failed to get back to us after running our credit and never got back to us because the Carmax Finance Department saying we had to do a Trade in but were not trading our other vehicle whatsoever we've already gotten rid of that car and it's no longer in our possession. We just need to do a release of liability with DMV but don't want this to hold us up in purchasing a vehicle and the Carmax finance department is holding us up in regard to this Transaction, this need to be escalated to a General manager of Operations.