The complaint has been investigated and
resolved to the customer's satisfactionResolved Carflexi — fraudulent charge
resolved to the customer's satisfaction
We have rented a car via www.carflexi.com service and paid in advance. Everything seemed fine, car was nice and clean, and we got it on time.
We returned the car in a perfect condition.
The same day they charged extra money ($50) and when we contacted CarFlexi and asked what was going on they did not reply. We sent them another message and they ignored us again. They also did not pick up the phone when we called. We still have absolutely no idea why did they charge us and there is not way to find out. This seems strange, at the beginning everything was fine, but then THIS happened. We need them to contact us as soon as possible.
The complaint has been investigated and resolved to the customer's satisfaction.