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Careem reviews first appeared on Complaints Board on Sep 17, 2015. The latest review Account block was posted on Jun 28, 2021. The latest complaint I was overcharged for the ride due to previous cancellation from the driver's side! was resolved on Dec 10, 2019. Careem has an average consumer rating of 1 stars from 577 reviews. Careem has resolved 7 complaints.

Careem Customer Service Contacts

4004, Shatha Tower, Dubai Media City
Dubai
United Arab Emirates

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Careem Complaints & Reviews, Page 2

Careem Networkscareem captain

Saad Sep 28, 2017
Assalam alikum
Dear careem .
[protected]
Captain saad islam
Dear sir my captain id was blocked by careem please forget to all my mistake i appologize please review my captain id i am regular going to careem head office in sadar rwp but they not responce me please i am really sorry please forget to my mistake please take action am really disturb i promise that mistake not again in future please please sir please

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    Careem NetworksI am complaining about because my careem captain account is blocked.

    Dear sir,

    How are you. I hope all is well with Grace of Allah. My careem captain AccounT is blocked from the lasT two months. I am a female captain and i was working with careem since last one year. My captain number is [protected]. So kindly check it and give me a chance to work with careem again. I humble request to careem management to open my id . I have four kids and my husband is noT alive. I work for my children and earn money for everything. I hope careem management will undrrstand and will be open my captain id . Please give me a one chance for Allah. Thanks

    YOUR REGARD
    NEELEM
    X-Y-Z

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      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Careem NetworksI was overcharged for the ride due to previous cancellation from the driver's side!

      I already sent the complaint before through careem app and u guys dont even bother to respond; your driver had cancelled the ride and i dont understand why due to that i should be the one to pay extra money?!?! This is simply cheating! Next driver who dropped me overcharged me; i have all the fotos as an evidence of this abuse! Return the money pls

      I was overcharged for the ride due to previous cancellation from the driver's side!
      I was overcharged for the ride due to previous cancellation from the driver's side!

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        RESOLVED

        The complaint has been investigated and resolved to the customer's satisfaction.

        • Careem's response · Feb 23, 2020

          Hi there, we're sorry about your experience with us.
          Please provide us with your registered number on our Facebook page using this link:
          m.me/careemuae and we will look into this right away.

        Dec 09, 2019

        Careem Networks — account blocked

        Assalam alikum Dear careem . I am Muhammad Saroosh Akbar worked as Careem captain, Dear sir my captain id...

        Nov 17, 2019

        Careem Networks — customer behaviour and call centre services disappointing me

        Dear Sir / Madam, i wanna discuss about the issue i faced "i got a ride and i reach the pickup point and...

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        Nov 14, 2019

        Careem Networks — I have complain about careem staff behavior

        Aoa, I have to say that careem staff's behavior is very poor with customers... Meri id eid py block kr di...

        Nov 12, 2019

        Careem Networks — my captain id has been blocked; I want to reactivate my captain id

        Assalamu Alaikum Dear Careem, Captain Muhammad Umar Farooq 1561457 Dear sir my captain id was blocked 2...

        Oct 30, 2019

        Careem Networks — fraud/hacked account

        I'm being charged for fake tripes, as My Credit dard is linked to my Careem account I've submitted multiple...

        Careem Networksdriver behavior and my safety

        Yesterday my son took the Careem taxi and the driver was driving wildly and very fast and because of that my son vomited in the car so the driver did what can you believe he ended the ride as usual but he didn't drop my son to the destination and instead he kidnapped my son and telling him you will come to clean my car otherwise you will pay me 500 drs or he will call the police
        I felt worried that my son is late inspite it's shown in the app that he reached home then I called my son and he told me what happened and I spoke to the driver who talked rudely and I asked my son to leave the car and u believe he walked sick for 10 mints to reach home and I heard that driver still shouting over the phone that he's gonna call the police
        What safety and behavior is that and I reported to the police and I need you all to share me this to stop this Careem app and banned it from UAE for the safety of our kids

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          Oct 22, 2019

          Careem Networks — careem

          Oct 22, 2019 Dear Sir/Madam; My name is Muhamamd Naeem and I am captain of Careem and was driven car for...

          Careem Networksmy id captain id has been blocked without any reason

          Dear Sir/Madam;

          My name is Muhamamd Fahad and I am captain of Careem and was driven car for careem as captain and maintained rating 4.9 in the category of Careem. few weeks ago my captain ID #: 1498996 has been blocked without giving any reason. I am continuously following up with the office but they are unable to solve my problem or given any justifiable reason for blocking of ID. I would request you please activate my ID at the earliest so that I can continue with Careem. I was left my job and joined Careem as captain but unfortunately since last week I am unable to use my captain ID and right now I am jobless. Please Please activate my ID. Thanks

          Captain ID: 1498996
          Name: Muhammad Fahad
          Contact: [protected]

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            Careem Networksi'm complaining about careem behaviour

            my account has been permanently blocked by No reason . I launched complaint so many of times but careem managment don't answer me why they blocked my Id. Managment tells me provide car Document CNIC numbers etc. I send them all their desires documents but my account has been still blocked nd there's no response from the entire management of careem.thy provide me a help line number for further updates regarding my Id but that given number isn't responding from last few week.I accept loans by frnds nd family to fulfil all the needs. There's very clearly written in careem policy tht thy permanently block all those who has done a serious crime like harassment or killed a murder etc. But i hv never done all of these because i knew my limits. I respect all the riders nd well behave with them. Its my humble request to the desire ones pls hlp me out. Open my blocked Id to serve riders nd behalf on them to my family.
            Thanx nd best regard

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              Oct 08, 2019

              Careem Networks — my careem id is blocked

              My account get block by careem I visited careem care centers They said that it's blocked permanently I have a...

              Careem Captainin lahore pakistan

              I had book my ride at about 10:30 am today from Sector C Askari 11 Lahore Pakistan to Daewoo Terminal Thikar Niaz Bage.
              Mr. Muhammad Waqas Tassadaq driving white WagonR Reg #LEE-8606 pick the rid. After waiting for 15 minutes whe call him he responded that he is on the way.
              His location on app was not visible. After another 10 min i call him again he still could not locate the way to my pick point. As he was actually bussy some where and was not started yet moving. Cos i was getting late so i requested if he is not interested he can cancel the ride. But he insist that he is coming.
              After a wait of next 15 min when i call again he started abusing and say to be patient we are serving u with fatigue etc bla bla.
              I told him that i am getting late and will lost my ticket wich was booked on Daewo from LHR to RWP but he started abusing and ask u may cancel i am not coming and not cancelling the ride.
              With no other option left i had to cancel the ride and book a fresh ride.
              I would like to see a strict action against him with feedback be provided as well

              in lahore pakistan

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                Careem Networkscareem bike

                I have booked a ride and your captain accepted my ride he was 13 mins away from my location... I waited for 20 mins and he arrived at wrong location and called me that i reached but he was at wrong place and ge cancelled the ride suddenly so i don't have much information of captain but i got his mobile number... Please take an action on it he wasted my 20 mins i got late because of that captain. He
                +[protected] here is the number of that captain...

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                  Sep 30, 2019

                  Careem — cancellation charges and captain

                  Im a regular careem customer and I'm glad to say that your service sucks and you are very good in taking...

                  Careem Networkscancellation charges

                  We have encountered inaccurate waiting time information the past two days. First one, immediately was cancelled. Second one, after seeing that travel time of the captain kept increasing. Obviously, he will not reach the arrival time.

                  I have complaint to refund the costs, but aside from taking more than 24 hrs to respond, they had rather attest to their system error.

                  Another thing, they were supposed to credit to my account another cancellation, abd I have kept following up -- still nothing is done.

                  This is their modus, and will keep your hooked in the attempt to consume back the credit the have mistakenly charged you.

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                    Sep 28, 2019

                    Careem Networks — careem taxi reference id #[protected]- transparency of the trip fees and the quality of service

                    we requested a careem taxi in the airport on Sunday morning 22nd september. First of all the car was very...

                    Sep 27, 2019

                    Careem Networks — go

                    The services which careem is providing in Pakistan is based on cheating and fraud . Their calculation, the...

                    Sep 25, 2019

                    Careem Networks — I complain my previous ride payment issue

                    sir salam w rahmatuallah, sir me abi 2 week pehly karachi se islamabd ayaa careem me kam karny k leye, me...

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