Captain D's
reviews and complaints

Today is November 06, 2021 in Jonesboro Arkansas
First I had two separate orders but since the store would not accept a hundred dollars bill. I paid for both orders with my credit card, my friend and I order two dinners a piece with added on items. Our orders was both wrong, never got any of the added on items. The employees where very disrespectful with attitudes, but the manager was calm. He thought he fixed our order, they wasn't. This was my first and last experience even though the food was wrong and it wasn't hot.

Brown corn on the brown cob. It was something that I'm sure will be reported to the health department one day by a disgusted customer. If I hadn't gotten it to go, I would have not accepted the meal and demanded my money back. Threw the corn away.

After leaving the drive through, I had to walk inside, in the rain, to get the condiments I previously asked for and didn't get. Small shrimp for the price. Tiny piece of cheesecake. They had to grind up the strawberry in the strawberry topping to get it to fit in the tiny tiny cup. (Smaller than a ketchup cup). I'll not be eating there again. Meal cost me over $15. You'll not be getting ANY more of my money, EVER!

My husband and I were in Captain D's dining room tonight, enjoying our food and from the kitchen we heard employees screaming at each other "get your hands off of me!" multiple times. We then witnessed what seemed to be a manager grab the young girls arm or wrist. Everything went left from there. An off duty cop then rushes to the back to resolve the commotion. I've never witnessed such unethical behavior like this before. The commotion seemed to still go on and once it ended we did not receive an apology whatsoever, I am very disappointed in Captain D's. I'm not sure who the young girl nor the older women was. There were also no name tags. The older woman who seemed to be the manager was short with blonde hair and the young girl was tall with dirty blonde hair. Something needs to be done about this because tonight's employees were very unprofessional. I'm not sure if we would ever dine in again.

I went to the Captain D's on I-55 in Jackson, MS today, Oct. 19, 2021. I ordered 3 senior meals. The manager yelled over the person who asked my order, "You have to have the seniors with you". I responded I have my dad (92), my mom (84) and myself (60). He then responds senior is 62. That was fine, but everywhere else senior citizen is 55 and up. I feel as though he was very disrespectful to me. I am not looking for any kind compensation. But, polite customer service is a must for me when visiting a restaurant. I probably will not go back to that restaurant again.

Store 3625 The fish tasted like it was cooked in old grease. They were out of fries & Mac and Cheese. The tea was awful however the corn on the cobb was great. I have been eating here for a long time at least once a week and never had a problem but this was terrible. $17.78 worth of nothing I had to cook. 14 pc fish ml 8.99 corn on the cobb .49 mac & cheese .49 2 pc fish and & side 5.49 only got 1 pc of fish. baked potato .49
sub total 15.95 tax $1.83 total $17.78

Today, I got out of my vehicle to a locked dining room door. I had 3 separate orders due to grabbing coworkers lunch, so I wanted to go inside to be less difficult. I was unable to do so, so I proceeded to the drive thru. Once I arrived, I notified them of my 3 separate orders. I was informed that even with the dining room closed and NO ONE in line behind me I would have to place only 2 orders and then go back around for my third one. I feel as though that is really stupid and unprofessional due to the again stated fact that they were not busy at all and the dining room is closed. With the drive thru being my only option I feel as though there should not be a limit on how many orders I request. I would like a returned phone call about this matter.

Very disappointed. My husband found a hair in his fries. I found a black small bug in my coleslaw. The whole staff was horrible. I waited on my food for over 15 minutes. They were visiting with a friend instead of taking care of me and other customers.
The young lady that took my order and money was rude and had an attitude. The young man that made our drinks rubbed his whole right arm and hand on his mouth, his hair was oily and down, not pulled back.
He touched our drinks WITHOUT washing his hands! If there's a security camera there this will be on there. I was in the drive-thru.
Management was involved and obviously not making sure the employees were working taking of customers.
My receipt number says 0108 on 10/03/2021.
Honestly, I was going to call the health department/codes dept on this situation.
However, I want to report it here to see if something will be done. I don't know honestly, if I will ever go back. If I do, it will be a long time. I have never had this experience there in the past. But to me this doesn't need to be over looked.
I wish I had taken pictures of the food with hair and a bug in it. At the time that wasn't on my mind. I was busy trying not to vomit. I had taken 3 bites of my food. Couldn't finish.

I ordered a large gumbo through drive thru took back to my office opened it smelled great started eating opened crakers all was stail gumbo had three tiny shrimp and two small peices of chicken and that was it. I paid $7.14 for a bunch of broth not going to have a lot of repeat customers like that. My name is william love phone #[protected] or email william.[protected]@butlerco.K12.Al.Us

I would like to know why Captain D's by my house never has on its outside lights at night. I have driven there numerous times around 8:30 p.m. and never are the lights on outside. The drive-thru menu lights are always off as well. This location doesn't close until 10:00 p.m.
God forbid someone gets hit or hit someone's car. And when that happens it will be a big issue for you guys. It's freaking ridiculous!

On 09/16/21 I purchased 4 piece batter dip from Captain Ds Mableton, GA.
I asked for 4 butters, 2 sour creams, and 2 tarter sauces. When I got home I looked at the fish and it smelled and looked awful. The fish had very little batter on it, and even though it was done had no crunch to it, was not brown but lightly coated and fried and no little chips in the bottom of the fish.
Also, on the condiments he put in the bag not what I asked for. He gave me 2 butters and 3 tarters. I can live w/that but I want money back on the fish. When I went thru the line I asked him how did he get fish so quick but he didn't answer that. I surmize it had been sitting there for awhile since I was the only customer at that time.

I was stuck in a Drive-Thru line for the better part of 30 minutes I'm not sure why, my location is Jonesboro Arkansas. It appears that one of the customers is holding up the line even though they already have their food I don't know if they're arguing or something. I'm not entirely sure why the surface is taking so long but if I had known that it would have been like this I would not have come out.

To whom it may concern, i visited Captain Ds restaurant Aug 26, 2021, and the person at the drive through window was very rude she started yelling back at me rushing me to take my order and when i got to the window she acted in a unprofessional manner, why should I spend my money on a place like this that has poor customer service. The restaurant is located on the border of Norfolk and Virginia beach.

My husband stopped at captain ds to bring me my dinner at work. When he got there the fish was two tiny pieces that were hard and tasted like it all had been just sitting in warmer all day. I asked him to return to captain ds and ask them could I get some thst was not hard as rock and been in a warmer for hours. None of the food was eaten and he took it back and the manager who knew he had just been in there refused to replace the meal because she said he didn't have a receipt but he said if they had given him one it would ot been in the bag and he never found one . I love captain ds and have never had to complain before but I just think the manager was just being ugly and didn't want to replace the food I don't know why. He had the other food we weren't trying to get anything for free we just wanted what we paid for that was up to standard of how it usually is. I just think it was extremely poor customer service and ridiculous that it wouldn't be replaced when they knew he had just been in there and had the food they had given him with him. I just wondered if all customers are treated this way and are treated so poorly . This is the worst experience I've ever had at captain ds of all the years I've been a customer. I'm disappointed in the service and the poor quality of the food and just wanted to let someone know how things are being conducted at this location . Thank you.

I went to the one in Thomasville Ga. This will be me and my family last time. 2nd time this week we Spent 26 dollars today. The sides were cold.(okra, corn and fries) The fish was the size of the butterfly shrimp. We spent $40 earlier this week being we thought maybe it was a first time mistake. Completely disappointed and lesson learned. Will not waste hard earned money.

Just left our Newberry, South Carolina Captain D's on July 22, 2021 around 6 PM, and I need to voice a complaint.
Before placing our order, we were not addressed by the cashier, nor were we greeted in any manner.
No, "Welcome to Captain D's. May I take your order?" No NOTHING in so much as a greeting.

The dining area was very dirty. I searched for a clean table that also had clean seats. There were water rings from cups, greasy smudges, crumbs on most of the tables and several wadded up napkins on three of the seats which were also sprinkled with crumbs and bits of food.

I went to the restroom to wash my hands and there was NO LIQUID soap in the dispenser. I had to ask a male patron if he would open the door to the VACANT men's room so I could pump some soap into my hands. As I rinsed my hands, the lavatory would not drain, thus I left three inches of sudsy/dirty water in the sink.

Upon returning to our booth, I noted that my shoes were sticking to the floor as I walked and they felt slick with grease. ( yuck)

After my husband brought our tray of food to the table, he had to return to the counter to ASK for ketchup, salt, tartar and cocktail sauces, and butter for my baked potato. The server brought them to us as if she were walking the plank on Captain D's trawler.

I WILL COMPLIMENT the quality and the tastiness of the food though.
My fish was perfectly cooked, slightly crunchy batter on the outside and tender and white on the inside.
My baked potato couldn't have been any better. The slaw was --and always has been--delicious.
And I could eat the hush puppies by the mound. So no complaints there.
Very yummy food.

However, the dining area needs a cleaning overhaul.
ASAP!
And the employees could show a wee bit more enthusiasm towards their customers and their job assignments.

Thank you so much for reading.
Have a good evening.

Sincerely,
Terrie S. Mayer

Email: [protected]@gmail.com
Cell phone: [protected]