Capital One review: Travel company

I trusted Capital One Travel because I wanted to use my points and I have trusted Capital One for over 25 years, but not only was this upsetting and frustrating, it's the craziest thing I've ever experienced!

I made reservations months in advance through my Capital One account online. I used my points and my Capital One card. I added a guest's name to my reservation. I get to the hotel and guess whose name is NOT on the reservation. Explain to me how my name is NOT on the reservation.

The hotel front desk said just call them and have them change the name or add your name to the reservation. CRAZY, right! I called. Spoke to a service rep and he said he couldn't help me - he said the name can't be changed. I asked for a supervisor and spoke to Marvin - I even let him talk to the front desk service rep, Eli, and they still said they could not change the name, modify the reservation or anything. Unacceptable. I will never use this system again. They took my money and basically said "Oh, well, you're out of luck". I didn't ask to cancel just modify and I feel I am due a REFUND!

I then made reservations under another rewards program for a room reservation because now I'm at my location and I have to find a place to stay because my guest was not arriving until later in the week - and that rewards program locked in my name automatically as the responsible party and then I added my guest and my name was still listed.

Capital One - I lost hundreds of $$$$ with this system - SHAME ON YOU!