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CB Banks Capital One Complaints #582-601
Capital One

Capital One review: Banking/credit card

M
Author of the review
7:12 pm UTC

I just got phone with customer care regarding my credit card with capital one. I have been a customer since at least 2004 and have never had an issue until today. And it's making me think I should just all together switch banks. I have had this credit card since 2004 and I believe I have about 1800 in credit available. Every other card I have is at least over 5000 up to 23000 and none charge me a yearly fee and offer no incentive to use it such as cash back or travel rewards. I need someone with the Authority to waive this "membership fee" or u really have no choice but to switch to another bank. Maybe perhaps Bank of America where I work but have been loyal to capital one because until now I've always been taken care off. Thanks so much and please feel free to reach out via email [protected]@yahoo.com or my direct line [protected]

Update by Michael boucino
Aug 09, 2020 12:40 pm UTC

I have had my credit card since 2004, I have never had a line increase and I have paid a membership fee for 16 years. I called last year to ask to have the yearly fee waived and was flat out told no, I asked to speak to a manager and was also told no. I then called back a few days later and spoke with someone who was able to upgrade my account to one that was supposed to have at least cash back and no annual fee. Today I logged into my account and saw a fee for my credit card, this card has not been used since 2016, it is absolutely absurd that I should be paying an annual membership fee after 16 years loyalty via my credit card and checking and savings. I called customer service today and was told they have no record of that call and there was nothing they could do to help me. So, during covid and with all the years I have been with capital one, no one is willing to bend slightly. I asked the rep to cancel the card and she had to transfer me to someone else, this was a cold switch so I had to again explain myself and then be told no again. She started to close my credit card and magically the call got disconnected and of course no one called me back. I actually work for a very large competitor and at this point I think I will be switching everything over, not just because I would be covered as an employee but because capital one clearly has no interest in keeping long term customers.

To sum up, I have had this card for 16 years and never had a line increase, the limit to this card being 1800 is completely useless as every one of my other credit cards have at least 8000 and at max 26000. They all provide adequate rewards programs; my line of credit is increased almost every year and no annual membership fees. If someone can’t get back to me to save customer soon, I am just closing it up and moving one. I never ask for anything from this banking institutions and I'm realizing capital one is nothing but a toxic relationship.

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  1. Capital One Contacts

  2. Capital One phone numbers
    +1 (800) 481-3239
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    20%
    Confidence score
    USA and Canada
    +1 (877) 383-4802
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    General Customer Service
    +1 (800) 227-4825
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    Credit Card Accounts
    +1 (800) 867-0904
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    Small Business Banking Products
    +1 (888) 810-4013
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    Capital One Bank Products
    +1 (800) 289-1992
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    Capital One 360 Products
    +1 (800) 946-0332
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    Auto Financing
    +1 (877) 464-2151
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    Home Loans
    +1 (866) 435-6299
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    Home Equity
    +1 (800) 926-1000
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    Personal Loan
    +1 (855) 780-5047
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    Investing Products
    +44 800 952 5267
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    United Kingdom
    +44 344 481 4814
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    United Kingdom
    +1 (800) 304-9102
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    Capital One Recruiting
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  3. Capital One emails
  4. Capital One address
    15000 Capital One Dr., Richmond, Virginia, VA23238, United States
  5. Capital One social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 31, 2026
  7. View all Capital One contacts
Capital One Category
Capital One is ranked 6 among 353 companies in the Banks category
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