Canada Post
reviews and complaints

Visited two post offices last week and was unable to buy a stamp that bore an image of Her Majesty Queen Elizabeth. Since the letter was being mailed to Buckingham Palace it didn't actually require postage but it is recommended to do so anyway. Unacceptable that a stamp of HRH was not available. It is very important that Canadian culture and heritage is kept alive and our ties to the Monarchy is a vital part of our history

mail staff refused t give me my registered mail sent to me by unknown sender, even thought I had expired drivers license, i no longer drive and showed them e3hald card, also with photo been here sincew 2016 I have no ideao who itd is from I will be cancelling my mail box here for 2014 linsley st east, it is same ailbox i had since arriving here in 2016 and prior to that my cousins had it for 20 years, Denyse,
AFTRER A heart attack in march 2017, my drivers license was suspended due to health reasons, i iwll eventually get it back, but there is no need for it at this time as I have no vehicle

I purchased a very expensive card for my brother & sister-in-law for Chinese New Year. I sent it from Vancouver to Taber Alberta. I sent it 10 days before the event .It arrived 3 weeks late. The card was destroyed. The sequins were all off & the entire thing looked like it had been run over, as it was covered in tire tracks. I spent $15.00 on this card & placed 3 stamps to ensure it's safe arrival. I am totally disgusted with the service Canada Post provides!

My apartment address: 306 - 38 Quarry Gate SE Calgary, AB T2C 5T6.

I keep getting mail in my downstairs box that's addressed to other apartments in my building.
Sometimes mail is delivered here that's addressed to other apartment buildings entirely.

Important! -- Now Canada Post claims to have delivered a package to my address this week. However, there's been no package-box key left in my mailbox. I strongly suspect the key has been mistakenly placed in someone else's mailbox.

Please put an end to this sloppiness and provide accurate delivery.

I am franchisor and thought I couriered important documents to a close a sale to find out they never received it from Toronto to Calgary. I bought a 4 package. cost $18.00 for each package. They received a notification when I talked do them. one month later i get a notification I have something to pick up. When I go to pick it up, they want $29.50 more poor interior service. I have 2 more packages and afraid to use them. I the same documents by UPS delivered in 2 days with no problem. I will never use Express post again. Can I return them for my money back. i paid $50.00 for nothing. By the ay out of Principal I told Rexall keep the documents.
Very Poor service.

We had to get our passports from the General consulate of Russia, but the package was torn and there were no documents in it. (new and old passports)
On February 14 we got package with nothing in it. (Package was in our local post box). We contacted Canada post every day after getting this damaged package. After conversation with Canada post, they promised us to send questioner on our email. But we got nothing. In that package were 8passports. They were lost. We are worried about this situation.

This has happened to me again and I am really in shock!
My parcel sent from Mumbai, India, to my address
(51 Knapton Dr., Newmarket, ON L3X 3A9) on Feb. 3, 2021 has again gone to the U.S. I checked this by typing my Tracking # (RM 67197 9349IN) in www.indiapost.gov.in. This is not just any parcel, Sir; it contains copies of
the book I wrote using my blood, sweat, toil and tears for five long years. Can you kindly track it down, please. Not only me, but God will bless you.

Dr. Ramesh Waghmare
Email: [protected]@gmail.com
Tel: +[protected] (Landline)
+[protected] (Cell phone and WhatsApp)

A set of masks was ordered online from a supplier in Winchester ON on Feb 16, 2021. The package was returned to the sender as Refused. The reality of the matter is that the postal employee did not attempt to contact the receipient in any way to try and complete the delivery. They just marked as Refused and back it went. The address it was coming to was 2025 Othello Ave #216 which has an apartment mailbox and the sender was K Mikonnen on the return address. The supplier informed me of this by e-mail. The package was sent out on Feb 17 again with no delivery of this item. A complaint was lodged with Canada Post and was informed someone from the Post Office would contact me on Feb 24. Guess what. No one got in contact with me. I would like the package found and delivered. I suggest you change the name to CANNOT POST because it seems that you cannot post anything in this country through the regular mail and hve to sacrifice something to the Postal Union to hope it gets there. The Post Office likes to brag about their track record of deliveries but does not want to hear from anyone whose package they loose, abscond or refuse to deliver because it is too big to fit in apartment mail box.

Re: Johm Caresani (deceased)
My name is Jacintha Chi Ling. I am the executor and beneficiary of John Caresani, deceased estate. On all about, the end of January I contacted your administration office and I was informed that I needed to forward the necessary documents along with his life insurance plan-se attachment. on February 11/2021, I received the phone call informing me that there was no benefits for me to be claimed, ten my file will be closed. the officer was very impolite and gave me no explanation. In view of the above, I would appreciate your attention and written response with details. Look forward to hearing from you soon. (attached with all necessary documents)
Thank you for your attention
yours truly,
Jacintha Cheung

On my delivery address of L5A 3T8, if the post office can not reach anybody (That is another issue, since due to Covid-19 is home lock up and we are home) the parcel is returned to postal outlet on Central Parkway, just of Burnhamthorpe in Mississauga for pick up. It happens to me at lest three times and to my wife once, that AFTER picking up, we still get another note for pick up. It is very bad service, if we must get over there and stay in line for the second time just to learn, that the new note was for the mail which was pick up few days earlier already. If this outlet is not able to track their own delivery, maybe the Canada Post Office should switch the outlet to somebody else or negotiate longer storage with sending second note after more days. If it is still over there.

Thank you for your interest.

Jerry Milek, Mississauga [protected]@sympatico. ca

Masks were ordered from a supplier in Winchester ON to be delivered to my address in Ottawa. When my e-mail was checked, the supplier stated that the items had been returned as Refused. I did not nor was I contacted at the time of delivery by the postperson. As my residence is in an apartment, it seem that the postal delivery will not be made if the item will not fit in the mailbox. No attempt was made to put it in the parcel box that is located in our lobby.
Several other item ordered online have not been delivered either leading me to the conclusion that these items were returned as refused. Below is the e-mall received from my supplier and my response.

Krista
No the address has not changed. They usually get put in the mailbox and there was no mailperson put them in the parcel box. It was a case of "if it does not fit in the mailbox of an apartment, then no delivery. This is not the first time it has happened. Add ring code 0037 to the address label.

From: K Mikkonen
Sent: February 16, 2021 2:49 PM
To: Paul Selzer
Subject: Re: Masks

Hi Paul,

I just wanted to let you know that your masks have come back to me today. It states 'refused' on the reason given.

Has your address changed recently?
I'm going to double check on my end to see that I wrote it down correctly. If it's my error, I'll mail them again immediately.
Take care,
Krista

Today, feb 01, 2021 my parcel was delivered to richmond bc instead to my home address in vancouver bc. I created a service ticket, to find my parcel. Customer service was not helpful, saying "it got delivered to high volume address", "they don't know if I am me" etc. It is a third service ticket I was forced to create out of my last 4 parcels. Address was written in big bold black letters.

Several complaints have been filed to stop unsolicited mail being left at Site 816 Comp 162 RR8, Saskatoon S7K 1M2. What does it take to stop the unaddressed mail? Clearly the delivery person is not paying attention. No more junk mail which includes the free newspaper. This is a business box, none of the board live in the area, mail is picked up once a month so flyers are out of date by the time they are found. Help reduce the waste of paper & killing of trees.

Upon recent discovery of glaring errors on my Bank account Statements of purchases done in May 2020. I proceeded to get confirmation that my bank indeed confirmed they were charges confirmed. At no point would I share my banking information nor my pin number, the charges totaled $600.00.

I confirmed with the store manager who confirmed that the charges did not occur at the stores register. He stated that he could not confirm that with the Canada post outlet store as the records do not go that far back (does not make much sense to me).

I contacted Canada post via online complaint they called and left a message stating that their records do not go that far back. It implies that Canada Post Outlets do not have to keep a record of business transactions
This is truly bizarre behavior as those are records that have to be kept. I suspect this is a strange occurrence by individuals behaving poorly.

[protected]@gmail.com

I am so fed up with our postal rates. We ship an average of 300-400 parcels per month across Canada, the USA and internationally. It costs us up to 45% more to ship a dinner plate within Canada than it does to ship the same plate all the way to the state of California. Granted, the plate to Alberta will arrive more quickly but Canada Post needs to offer a price for tracked domestic package where cost is more of a factor than speed of delivery. The plate, weighing .53 kg at 30 | 30 | 20 cm cost $26.41 to ship to Lethbridge, Alberta. The same plate shipping out to Pasadena CA USA cost us $18.19 as a tracked package. This is outrageous. It is less costly for people outside Canada to ship INTO Canada than it is for a Canadian company to ship products to its own people.

My parcel arrived in Canada (Pearson Airport, Toronto) from the USA.

It departed Pearson Airport on 29th December 2020.

The parcel is in the possession of Canada Post as it has left Pearson Airport.

I want to know where it is and when I will get it, I have waited almost a month from Colorado.

I was told that the sender must ask USPS. USPS says it has arrived in Canada and left the airport so it cannot track it further.

Canada Post is not interested in trying to resolve my issue and seeing if they have it somewhere, they hung up on me.

The tracking code is - LH124320069US

Our mail keeps being delivered to 5979 Oldfield Rd. instead of 5797 Oldfield rd. I think the mail carrier is not paying enough attention or needs glasses. It's happened to us 8 times since Nov 16th when we moved in to our new house. However, we became aware that the previous owners had the exact same issue as us and had to become friendly with owners of the other address that the mail carrier had been switching the deliveries to because it happened so often. Please! Help us find a solution tot his issue.

1) Delivery to wrong address
2) Re-deliver with box contents not enclosed
3) Delay receiving medical supplies for life sustaining measures
4) contamination: why open the parcel?
5) Tampering of personal/medical affects not address to this person
6) Privacy issues: my personal private information was on the insurance form, found inside the box